{"id":9713,"date":"2010-11-09t10:03:42","date_gmt":"2010-11-09t14:03:42","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=9713"},"modified":"2024-11-19t21:34:50","modified_gmt":"2024-11-20t02:34:50","slug":"cchs-kevin-robert-how-client-portals-solve-a-client-service-puzzle-video","status":"publish","type":"post","link":"\/\/www.g005e.com\/2010\/11\/09\/cchs-kevin-robert-how-client-portals-solve-a-client-service-puzzle-video\/","title":{"rendered":"cch&#8217;s kevin robert: how client portals solve a client service puzzle [video]"},"content":{"rendered":"<p><strong>are portals part of your client service strategy yet?<\/strong><\/p>\n<p>in this series of soundbites from his keynote speech at the annual cch users&#8217; conference, cch wolters kluwer ceo kevin robert starts by challenging accountants to understand their clients&#8217; service needs. he argues that portals are now an essential part of delivering a full range of client services, delivered the way the client may prefer:<\/p>\n<p>[youtube]m3z0zzoqy0i[\/youtube]<\/p>\n<p>.<\/p>\n<p><strong><!--more-->he says accountants must consider options other than face time:<\/strong><\/p>\n<p>[youtube]rccx-8j17ka[\/youtube]<\/p>\n<p>.<\/p>\n<p><strong>robert says &#8220;a higher service value&#8221; must be customized to the client:<\/strong><\/p>\n<p>[youtube]dzvsandgnbc[\/youtube]<\/p>\n<p>.<\/p>\n<p><strong>he argues for better connections using every possible tactic:<\/strong><\/p>\n<p>[youtube]_faqvutg5uy[\/youtube]<\/p>\n<p>.<\/p>\n<p><strong>portals may be part of the answer:<\/strong><\/p>\n<p>[youtube]y6xab0rl4ls[\/youtube]<\/p>\n<p>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>are portals part of your client service strategy yet? in this series of soundbites from his keynote speech at the annual cch users&#8217; conference, cch wolters kluwer ceo kevin robert starts by challenging accountants to understand their clients&#8217; service needs. &hellip; <a href=\"\/\/www.g005e.com\/2010\/11\/09\/cchs-kevin-robert-how-client-portals-solve-a-client-service-puzzle-video\/\">continued<\/a><\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1905,5,2306],"tags":[1081,936,120,629],"class_list":["post-9713","post","type-post","status-publish","format-standard","hentry","category-clients-and-service","category-outlook","category-tech-and-fintech","tag-satisfaction","tag-service","tag-tech","tag-technology"],"acf":[],"yoast_head":"<!-- this site is optimized with the yoast seo plugin v23.7 - 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