{"id":94346,"date":"2022-02-21t12:30:16","date_gmt":"2022-02-21t17:30:16","guid":{"rendered":"\/\/www.g005e.com\/?p=94346"},"modified":"2023-05-04t10:24:34","modified_gmt":"2023-05-04t14:24:34","slug":"giving-clients-the-best-youve-got","status":"publish","type":"post","link":"\/\/www.g005e.com\/2022\/02\/21\/giving-clients-the-best-youve-got\/","title":{"rendered":"giving clients the best you\u2019ve got"},"content":{"rendered":"
<\/a>what it looks like in black and white.<\/strong><\/p>\n by ed mendlowitz<\/i> we all use the clich\u00e9 that we give the clients the best we got, but what does it really mean?<\/p>\n more:<\/b> how to become a specialist<\/a> | making sure the son got proper credit<\/a> | 10 more reasons cpas quit public accounting<\/a> | preparing for the worst (thanks to my wife)<\/a> | why accountants quit<\/a> | when cpas leave to work for a client<\/a> | readers rip: \u2018she wanted her shoebox back\u2019<\/a> | how bickering can ruin a family business<\/a> i\u2019ve written about value-added services and efforts we can do on behalf of our clients, but here is a different approach i have used. when i attend these meetings i usually review the information beforehand, taking notes and trying to develop ideas or suggestions that i could bring up at the meeting. depending on the size of the client that i do not directly work on, it could take anywhere from 15 minutes to two hours to review their data. the meetings are scheduled so that five or six clients can be discussed at any one time and these meetings can last about an hour to hour and a half.<\/p>\n these become brainstorming sessions where i have seen tremendous ideas developed, providing great value for our clients. one problem is that these meetings need to be built into the fee structure and they do not always result in a benefit for the client. assuming we are already doing our routine great work, coming up with ideas is not that easy. however, it has worked enough times on enough clients to make it well worth the added costs. the meetings also assure that nothing falls through the cracks.<\/p>\n some of the ideas generated at these meetings were:<\/p>\n i noticed that some of the ideas i shared above involved clients with large losses. many times we concentrate on reducing taxes and seem to pass over clients going through hard times other than discussing cash flow issues. these meetings create a venue to discuss all clients and actually force the creation of ideas.<\/p>\n any one of the above clients will gladly testify to the value created for them by these meetings and the relatively low cost of the meetings. another suggestion is to come up with a fixed fee for the meeting, considering that at least four people will be attending the meeting and will do some advance preparation.<\/p>\n with the fixed fee, the client can consider the value. i also want to point out that many such ideas are generated as part of the regular services. these meetings are not instead of that, but are an added assurance that nothing is being missed. i also found out that such brainstorming meetings create a time and place for the free-flow exchange of ideas, and i have seen many really bad ideas evolve into great ones.<\/p>\n question: what is better \u2013 no ideas or a bunch of bad ideas?<\/p>\n answer: no ideas lead to nothing new. a bad idea might lead to a good idea.<\/p>\n give the client the best you\u2019ve got. that\u2019s why they are using you!<\/p>\n","protected":false},"excerpt":{"rendered":"
\ncall me before you do anything: the art of accounting<\/i><\/a><\/p>\n
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\nwhat i have done is assemble the best people in the firm to discuss our clients. this meeting would consist of the partner in charge of the client, the manager if there is one or the person handling the routine services, and the firm\u2019s top tax, accounting and consulting people. the purpose of the meeting is to review each business client\u2019s situation to see if there is anything that can be done to make the client richer or more secure, improve cash flow or create value. this can be organized with the financial statements and tax returns available to be reviewed and any other information that might be helpful to review.<\/p>\n\n
\nidea.<\/li>\n