{"id":8654,"date":"2010-09-20t11:03:01","date_gmt":"2010-09-20t15:03:01","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=8654"},"modified":"2019-07-25t13:44:09","modified_gmt":"2019-07-25t17:44:09","slug":"the-three-big-how-tos-for-client-satisfaction-surveys","status":"publish","type":"post","link":"\/\/www.g005e.com\/2010\/09\/20\/the-three-big-how-tos-for-client-satisfaction-surveys\/","title":{"rendered":"the three big how-to&#8217;s for client satisfaction surveys"},"content":{"rendered":"<p><strong>what you need to know to get started today.<\/strong><\/p>\n<p>a record number of accounting firm professionals joined last week&#8217;s webinar on client service, satisfaction and retention, produced by <a href=\"http:\/\/sevenkeyscpa.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">the seven keys to successful cpa firm management<\/a>.<\/p>\n<p>co-presenter <a href=\"http:\/\/www.capstonemarketing.com\" target=\"_blank\" rel=\"noopener noreferrer\">jean caragher of capstone marketing<\/a> summed it up at one point, saying, &#8220;the bottom line: every cpa firm claims to deliver excellent client service.&#8221;<\/p>\n<p>but, she added, &#8220;how does your firm support that claim?\u00a0 do you have a formal client satisfaction and retention program?&#8221;<\/p>\n<p>if not, today is the day to start.<\/p>\n<p>here&#8217;s how:  <a href=\"\/\/www.g005e.com\/2010\/09\/20\/the-three-big-how-tos-for-client-satisfaction-surveys\/#more-8654\" class=\"more-link\">read more &rarr;<\/a><\/p>\n<div class='shareinpost'><ul class=\"socialwrap row\"><li class=\"icon_text\"><a  rel='nofollow'  target='_blank'  title='https:\/\/www.facebook.com'  href='http:\/\/www.facebook.com\/sharer.php?u=https%3a%2f%2fwww.g005e.com%2f2010%2f09%2f20%2fthe-three-big-how-tos-for-client-satisfaction-surveys%2f&amp;t=the+three+big+how-to%e2%80%99s+for+client+satisfaction+surveys'  ><img  src='\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif'  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href=\"mailto:?subject=cpa%20trendlines%20:%20the%20three%20big%20how-to&#8217;s%20for%20client%20satisfaction%20surveys&amp;body=here's%20something%20worth%20seeing%20from%20\/\/www.g005e.com...\r\n\r\n\r\n\r\n%20%20\/\/www.g005e.com\/2010\/09\/20\/the-three-big-how-tos-for-client-satisfaction-surveys\/\" title=\"email this: the three big how-to&#8217;s for client satisfaction surveys \"><img loading=\"lazy\" decoding=\"async\" src=\"\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif\" height=\"24\"  width=\"24\" style=\"background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-275px 0px\" class=\"image-24\"  alt=\"email\" \/> <span class=\"head\">email this<\/span><\/a><\/li><\/ul><div class=\"clean\"><\/div> <\/div>","protected":false},"excerpt":{"rendered":"<p><strong>what you need to know to get started today.<\/strong><\/p>\n<p>a record number of accounting firm professionals joined last week&#8217;s webinar on client service, satisfaction and retention, produced by <a href=\"http:\/\/sevenkeyscpa.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">the seven keys to successful cpa firm management<\/a>.<\/p>\n<p>co-presenter <a href=\"http:\/\/www.capstonemarketing.com\" target=\"_blank\" rel=\"noopener noreferrer\">jean caragher of capstone marketing<\/a> summed it up at one point, saying, &#8220;the bottom line: every cpa firm claims to deliver excellent client service.&#8221;<\/p>\n<p>but, she added, &#8220;how does your firm support that claim?\u00a0 do you have a formal client satisfaction and retention program?&#8221;<\/p>\n<p>if not, today is the day to start.<\/p>\n<p>here&#8217;s how:  <a href=\"\/\/www.g005e.com\/2010\/09\/20\/the-three-big-how-tos-for-client-satisfaction-surveys\/#more-8654\" class=\"more-link\">read more &rarr;<\/a><\/p>\n<div class='shareinpost'>\n<ul 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href=\"mailto:?subject=cpa%20trendlines%20:%20the%20three%20big%20how-to&#8217;s%20for%20client%20satisfaction%20surveys&amp;body=here's%20something%20worth%20seeing%20from%20\/\/www.g005e.com...\n\n\n\n%20%20\/\/www.g005e.com\/2010\/09\/20\/the-three-big-how-tos-for-client-satisfaction-surveys\/\" title=\"email this: the three big how-to&#8217;s for client satisfaction surveys \"><img loading=\"lazy\" decoding=\"async\" src=\"\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif\" height=\"24\"  width=\"24\" style=\"background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-275px 0px\" class=\"image-24\"  alt=\"email\" \/> <span class=\"head\">email this<\/span><\/a><\/li>\n<\/ul>\n<div class=\"clean\"><\/div>\n<\/p>\n<\/div>\n","protected":false},"author":1334,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1905,5,3120,11],"tags":[99,79,127,25,216,1081,936,577],"class_list":["post-8654","post","type-post","status-publish","format-standard","hentry","category-clients-and-service","category-outlook","category-pro-member-exclusive","category-research","tag-client","tag-marketing","tag-clients","tag-retention","tag-sales","tag-satisfaction","tag-service","tag-survey","membership-content","access-restricted"],"acf":[],"yoast_head":"<!-- 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