{"id":84554,"date":"2021-06-02t18:30:05","date_gmt":"2021-06-02t22:30:05","guid":{"rendered":"\/\/www.g005e.com\/?p=84554"},"modified":"2022-12-22t00:42:58","modified_gmt":"2022-12-22t05:42:58","slug":"she-wanted-her-shoebox-back","status":"publish","type":"post","link":"\/\/www.g005e.com\/2021\/06\/02\/she-wanted-her-shoebox-back\/","title":{"rendered":"she wanted her shoebox back"},"content":{"rendered":"

\"\"one of the oddest ways i ever lost a client.<\/strong><\/p>\n

hoisted from comments<\/strong><\/span>
\nlooking at comments, ed mendlowitz seems to have hit a nerve with this piece. 卡塔尔世界杯常规比赛时间 readers are reacting with knowing nods and war stories of their own<\/a><\/span>.\u00a0<\/em><\/p>\n

by ed mendlowitz<\/i>
\ncall me before you do anything: the art of accounting<\/i><\/a><\/p>\n

who would ever think that the most important part of a shoebox with a client\u2019s tax information was the shoebox?<\/p>\n

more:<\/b> when parents, children hit an impasse<\/a> | how bickering can ruin a family business<\/a> | one hour a year since 1972<\/a> | 50 ways to make more money in busy season<\/a> | 20 good ways to boost tax season production<\/a>
\n\"goprocpa.com\"exclusively for pro members. <\/span><\/strong>log in here<\/a> or 2022世界杯足球排名 today<\/a>.<\/span><\/p><\/blockquote>\n

not me, and i lost a client because of it.<\/p>\n

tillie used to come to my office each year with her tax information neatly organized in an oversized shoebox. i would meet with her, ask questions, chit chat, and when her return was completed she would come to the office to pick it up and get her information back. to ease the flow of working on her return, everything was kept in the shoebox.<\/p>\n

one year when the return was completed, she could not come to the office and asked us to send her the return and her information, which we did. we took the stuff out of the large box and put it, along with the return, in a large envelope. when she got the package she called very excitedly wanting to know if we could return her shoebox, and we told her it had been discarded.<\/p>\n

she told me that she had all her tax information in particular shoeboxes all stored together in a closet. she liked the quality, sturdiness and size of the box, so each year a few weeks before tax time she would go to the shoe store and buy a pair of shoes so she would get the box. we had now ruined her system and she would never use us again \u2013 and she didn\u2019t.<\/p>\n

to me, it was a box. to her it was part of her \u201cidentity\u201d and it also made her feel good that her records were neat and all lined up in a nice order. it was also an excuse to treat herself to a better pair of shoes.<\/p>\n

the takeaway here is that we are in a service business and deal in intangibles. we work hard to transmit good feelings. what i did not do here was to relate to what was important to the client. we need to be perceptive and try to understand what the client thinks is important and then deal with that. it is not hard; it just requires a conscious effort. in this case, it was a shoebox.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

hoisted from comments<\/strong><\/span>
\n\"\/\/www.g005e.com\/2021\/06\/02\/she-wanted-her-shoebox-back\/\"<\/a>
\none of the oddest ways i ever lost a client.<\/strong>
\nby ed mendlowitz<\/i>
\ncall me before you do anything: the art of accounting<\/i><\/a><\/p>\n","protected":false},"author":1341,"featured_media":70489,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1905,1363,3120,3002,1906,2246],"tags":[],"class_list":["post-84554","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clients-and-service","category-featured","category-pro-member-exclusive","category-special","category-tax-practice","category-busy-season"],"acf":[],"yoast_head":"\nshe wanted her shoebox back - 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