{"id":8401,"date":"2010-09-03t18:13:05","date_gmt":"2010-09-03t22:13:05","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=8401"},"modified":"2024-08-14t09:31:16","modified_gmt":"2024-08-14t13:31:16","slug":"question-whats-great-client-service-worth","status":"publish","type":"post","link":"\/\/www.g005e.com\/2010\/09\/03\/question-whats-great-client-service-worth\/","title":{"rendered":"question: what&#8217;s great client service worth?"},"content":{"rendered":"<p><strong>answer: 10% to 25% more.<\/strong><\/p>\n<p>more than 70% of potential clients say they\u2019d be willing to pay as much as 10% more for a product or service if a company exceeded their expectations. and more than a third of buyers would be willing to pay as much as 25% more if the company provided superior service after the sale.<\/p>\n<p>also, according to a strativity group study of 2,000 people\u2019s buying habits:<\/p>\n<ul>\n<li>satisfied customers are three times more likely to continue doing business with the same company for 10 years or more<\/li>\n<li>those who\u2019ve had a negative buyer experience are 10 times more likely to stop doing business with a company within a year, and<\/li>\n<li>once jilted, 52 percent of respondents said they&#8217;d only be willing to continue their business if a discount of 5 percent or more was offered.<\/li>\n<\/ul>\n<p>the three things customers value most in a sales rep are:<\/p>\n<ol>\n<li> the ability to resolve problems effectively,<\/li>\n<li> common sense and<\/li>\n<li> the ability to consistently exceed expectations.<\/li>\n<\/ol>\n<p>&#8220;the initial assumption that we had was that customer loyalty is dead, that the only loyalty is to price,&#8221; said strativity ceo lior arussy. &#8220;but it&#8217;s not only about price sensitivity. the verdict from the consumers is very clear: if we see an exceptional customer experience, we&#8217;ll pay more for it, we&#8217;ll stay longer, and we&#8217;re going to give you more business.&#8221;<\/p>\n<p style=\"text-align: right;\"><em>via <a href=\"http:\/\/www.businessbrief.com\/\" target=\"_blank\" rel=\"noopener\">businessbrief.com<\/a><\/em><\/p>\n<div class='shareinpost'><ul class=\"socialwrap row\"><li class=\"icon_text\"><a  rel='nofollow'  target='_blank'  title='https:\/\/www.facebook.com'  href='http:\/\/www.facebook.com\/sharer.php?u=https%3a%2f%2fwww.g005e.com%2f2010%2f09%2f03%2fquestion-whats-great-client-service-worth%2f&amp;t=question%3a+what%e2%80%99s+great+client+service+worth%3f'  ><img  src='\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif'  height='24' width='24'  class='image-24' alt='facebook'  style='background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-300px 0px'   \/> <span class=\"head\">like this on facebook<\/span><\/a><\/li><li class=\"icon_text\"><a  rel='nofollow'  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0px'   \/> <span class=\"head\">share on linkedin<\/span><\/a><\/li><li class=\"icon_text\"><a  rel='nofollow'  target='_blank'  title='https:\/\/twitter.com\/'  href=\"http:\/\/twitter.com\/share?url=https%3a%2f%2fwww.g005e.com%2f2010%2f09%2f03%2fquestion-whats-great-client-service-worth%2f&amp;text=%23cpa+link%3a++-+ via+%40cpa_trendlines\"  ><img  src='\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif'  height='24' width='24'  class='image-24' alt='twitter'  style='background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-1625px 0px'   \/> <span class=\"head\">tweet this item<\/span><\/a><\/li><li class=\"icon_text\"><a rel=\"_self\" href=\"mailto:?subject=cpa%20trendlines%20:%20question:%20what&#8217;s%20great%20client%20service%20worth?&amp;body=here's%20something%20worth%20seeing%20from%20\/\/www.g005e.com...\r\n\r\n\r\n\r\n%20%20\/\/www.g005e.com\/2010\/09\/03\/question-whats-great-client-service-worth\/\" title=\"email this: question: what&#8217;s great client service worth? \"><img loading=\"lazy\" decoding=\"async\" src=\"\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif\" height=\"24\"  width=\"24\" style=\"background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-275px 0px\" class=\"image-24\"  alt=\"email\" \/> <span class=\"head\">email this<\/span><\/a><\/li><\/ul><div class=\"clean\"><\/div> <\/div>","protected":false},"excerpt":{"rendered":"<p>answer: 10% to 25% more. more than 70% of potential clients say they\u2019d be willing to pay as much as 10% more for a product or service if a company exceeded their expectations. and more than a third of buyers &hellip; <a href=\"\/\/www.g005e.com\/2010\/09\/03\/question-whats-great-client-service-worth\/\">continued<\/a><\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1905,5,2274],"tags":[4278,99,3958,982,4281,621,4283,25,1081,936,1014],"class_list":["post-8401","post","type-post","status-publish","format-standard","hentry","category-clients-and-service","category-outlook","category-pricing","tag-billing-rate","tag-client","tag-cpa-billing-rates","tag-fee","tag-fee-structure","tag-price","tag-pricing-rates","tag-retention","tag-satisfaction","tag-service","tag-value"],"acf":[],"yoast_head":"<!-- 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