{"id":81985,"date":"2021-02-18t18:00:10","date_gmt":"2021-02-18t23:00:10","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=81985"},"modified":"2024-08-14t11:26:09","modified_gmt":"2024-08-14t15:26:09","slug":"team-expectations-a-checklist-for-busy-season","status":"publish","type":"post","link":"\/\/www.g005e.com\/2021\/02\/18\/team-expectations-a-checklist-for-busy-season\/","title":{"rendered":"team expectations: a checklist for busy season"},"content":{"rendered":"<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-53141\" src=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2017\/10\/checklist-with-red-checkmark-icon-depositphotos_68476335_original_vect-424x314.jpg\" alt=\"\" width=\"278\" height=\"206\" srcset=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2017\/10\/checklist-with-red-checkmark-icon-depositphotos_68476335_original_vect-424x314.jpg 424w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2017\/10\/checklist-with-red-checkmark-icon-depositphotos_68476335_original_vect.jpg 300w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2017\/10\/checklist-with-red-checkmark-icon-depositphotos_68476335_original_vect.jpg 600w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2017\/10\/checklist-with-red-checkmark-icon-depositphotos_68476335_original_vect-768x568.jpg 768w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2017\/10\/checklist-with-red-checkmark-icon-depositphotos_68476335_original_vect-849x628.jpg 849w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2017\/10\/checklist-with-red-checkmark-icon-depositphotos_68476335_original_vect.jpg 1600w\" sizes=\"auto, (max-width: 278px) 100vw, 278px\" \/>what do you think your staff knows about tax season? check again.<\/strong><\/p>\n<p><em>by kristen rampe<\/em><\/p>\n<p>busy season is here. are you ready? is your team ready?<\/p>\n<p>you might feel your team \u201cshould know\u201d your expectations, but that\u2019s not always the case.<\/p>\n<blockquote><p><strong>more rampe<\/strong>: <a href=\"\/\/www.g005e.com\/2021\/01\/30\/pandemic-lesson-innovate-faster\/\">pandemic lesson: innovate faster<\/a> | <a href=\"\/\/www.g005e.com\/2019\/12\/03\/tax-season-savvy-good-boundaries-make-good-offices\/\">tax season savvy: five ways to stay sane<\/a> | <a href=\"\/\/www.g005e.com\/2018\/04\/10\/host-partner-retreat\/\">why host a partner retreat?<\/a> | <a href=\"\/\/www.g005e.com\/2016\/11\/04\/effective-stay-interviews-cpa-firms\/\">survey results: effective stay interviews for cpa firms<\/a> | <a href=\"\/\/www.g005e.com\/2016\/10\/26\/16-popular-delegation-failures\/\">the 16 biggest #fails in delegation<\/a> | <a href=\"\/\/www.g005e.com\/2016\/10\/19\/work-life-balance-according\/\">survey: work-life balance: according to whom?<\/a> | <a href=\"\/\/www.g005e.com\/2016\/10\/04\/rampe-1-two-ways-strategic-plan-can-reduce-turnover\/\">new survey results: two ways your strategic plan can reduce turnover<\/a> |<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-49700\" src=\"https:\/\/4f2bur4nuye2cgakm2rm61qk-wpengine.netdna-ssl.com\/wp-content\/uploads\/2016\/08\/yellow_key_clip_art-e1375897299811-36p-hi-1-e1470686574894.jpg\" alt=\"goprocpa.com\" width=\"39\" height=\"16\" \/>exclusively for pro members.\u00a0<\/strong><a href=\"\/\/www.g005e.com\/wp-login.php?redirect_to=\/\/www.g005e.com\/2016\/10\/19\/work-life-balance-according\/\">log in here<\/a>\u00a0or\u00a0<a class=\"external\" href=\"http:\/\/goprocpa.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">2022世界杯足球排名 today<\/a>.<\/p><\/blockquote>\n<p>a client of ours once assumed a five-year staff they hired from a top 10 regional firm would know tax professionals work on saturdays from february \u2013 april. she chose not to show up for any of them in february.<\/p>\n<p>while the managing partner stewed over this behavior, we realized three key factors were in play:<\/p>\n<p><!--more--><\/p>\n<ul>\n<li>during recruiting the firm touted itself as family-friendly.<br \/>\n\u201cfridays off all summer long!\u201d<br \/>\n\u201cwe\u2019re really flexible as long as you\u2019re getting your work done!\u201d<\/li>\n<li>no one at the new firm had made it clear they expected her to come in on saturdays from february \u2013 april 15.<\/li>\n<li>this team member didn\u2019t want to work saturdays (really, who does?) so, feeling she was on track with her work (which may have been debatable), and the promised flexible nature of the firm, she didn\u2019t show.<\/li>\n<\/ul>\n<p>this situation caused a lot more confusion and discontent than necessary. do yourself and your team a favor by clearly communicating your busy season expectations this year before it starts.<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-81993 size-medium\" src=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2021\/02\/picture1.png\" alt=\"\" width=\"424\" height=\"256\" srcset=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2021\/02\/picture1.png 1216w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2021\/02\/picture1-300x181.png 300w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2021\/02\/picture1-600x362.png 600w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2021\/02\/picture1.png 424w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2021\/02\/picture1-849x512.png 849w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2021\/02\/picture1-768x463.png 768w\" sizes=\"auto, (max-width: 424px) 100vw, 424px\" \/><\/strong><\/p>\n<p><strong>here is a checklist of five common cpa firm expectations to set with your team:<\/strong><\/p>\n<ul>\n<li><strong>what hours you expect them to work.<\/strong>\n<ul>\n<li>many firms specify a minimum number of busy season hours per week, along with an overall annual charge hour goal. sharing these targets with your team makes it more likely they\u2019ll hit the goal, and makes a \u201clooks like your off-track\u201d conversation easier if it\u2019s ever needed.<\/li>\n<li>if you set a range of hours, don\u2019t be surprised if some team members log off when they hit that minimum \u2013 not everyone is as motivated to put in extra time.<\/li>\n<\/ul>\n<\/li>\n<li><strong>what days you expect them to work.<\/strong>\n<ul>\n<li>again, this may seem obvious. and you might know very clearly what days you plan on working. but out of an abundance of caution, let your team know what\u2019s expected on these items:\n<ul>\n<li>saturdays<\/li>\n<li>sundays<\/li>\n<li>do they get any full weekends off as a perk (some firms allow for this even for tax professionals)?<\/li>\n<li>if weekend work is optional or based on their own professional judgment of their workload, talk with them immediately if their choices during busy season contradict what you might expect, based on your assessment of their workload.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>what the process is for preparing or reviewing work.<\/strong>\n<ul>\n<li>if there\u2019s a familiar way of doing a certain task, have one of your staff take the time to write up the procedure, if it\u2019s not already documented. review what they write, you might learn how a few errors tend to show up again and again. share it with other team members. the best part about documenting your processes for preparing or reviewing work? you can use it in training and as a reference if a team member suddenly can\u2019t do their work anymore.<\/li>\n<\/ul>\n<\/li>\n<li><strong>when you expect them to be working.<\/strong><\/li>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>does your firm have set hours for the full day? core hours only (a shift many firms are making, to having required hours of say 9 am \u2013 3 pm, and employees can choose if they want to round out their hours earlier, later, or split them up).*bonus points if you\u2019re open and transparent about when people are unavailable and honoring that downtime \u2013 which is critical to recharging and being a better professional overall.<\/li>\n<\/ul>\n<\/li>\n<li><strong>what response times you expect for internal and external communications.<\/strong>\n<ul>\n<li>some firms and clients have come to expect, and rely on, near-instantaneous replies to chat and email messages. responsiveness is a hallmark of our profession and a measure of top-tier client service. however, over-responsiveness can come at a cost if you and your team never allow yourselves the time to dig into that complex return or sort out the high-risk audit issue that involves digging into lengthy revenue contracts. by setting response time expectations, you can allow your team to both serve clients at a high level, while also attending to the cognitive work that a true professional must do.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p><a href=\"\/\/www.g005e.com\/2021\/02\/18\/team-expectations-a-checklist-for-busy-season\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-81999\" src=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2021\/02\/screen-shot-2021-02-18-at-6.37.08-pm.png\" alt=\"\/\/www.g005e.com\/2021\/02\/18\/team-expectations-a-checklist-for-busy-season\/\" width=\"250\" height=\"94\" srcset=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2021\/02\/screen-shot-2021-02-18-at-6.37.08-pm.png 571w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2021\/02\/screen-shot-2021-02-18-at-6.37.08-pm-300x112.png 300w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2021\/02\/screen-shot-2021-02-18-at-6.37.08-pm-424x159.png 424w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/><\/a><br \/>\n<b>five common cpa firm expectations to set with your team<\/b><br \/>\n<em>by kristen rampe<\/em><br \/>\nbusy season is here. are you ready? is your team ready?<\/p>\n","protected":false},"author":1906,"featured_media":81744,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[2741,1363,1908,3120,3002,2297,1906,2246],"tags":[643,715],"class_list":["post-81985","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-checklist","category-featured","category-management","category-pro-member-exclusive","category-special","category-staffing","category-tax-practice","category-busy-season","tag-hiring","tag-jobs"],"acf":[],"yoast_head":"<!-- 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