{"id":80440,"date":"2020-11-23t12:00:48","date_gmt":"2020-11-23t17:00:48","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=80440"},"modified":"2020-12-09t20:13:31","modified_gmt":"2020-12-10t01:13:31","slug":"why-digital-communications-matter","status":"publish","type":"post","link":"\/\/www.g005e.com\/2020\/11\/23\/why-digital-communications-matter\/","title":{"rendered":"why digital communications matter"},"content":{"rendered":"
<\/a>… but don’t forget security. by roman h. kepczyk<\/i> we\u2019ve said that firms should strive to capture all data in a digital format at its \u201croot\u201d source. this goes for services such as the firm\u2019s fax and voice mail systems as well.<\/p>\n more: <\/b>the case for wireless broadband access<\/a> | internet bandwidth: how much is enough?<\/a> | the right tech tools for covid work-from-home<\/a> | maximize your office 365 roi<\/a> | why you need windows 10 with automatic updates<\/a> | it\u2019s 10 p.m. do you know where your backups are?<\/a> | how the cloud impacts server replacement<\/a> | laptops vs. desktops<\/a> | the best scanners to buy today<\/a> | capturing documents at the source<\/a> | the more monitors, the better<\/a> traditional inbound faxes are usually printed from a fax machine and then hand-delivered to the recipient\u2019s desk. in some cases, this fax image is actually rescanned and emailed to the recipient. while this is a step toward digital delivery, today\u2019s digital fax systems deliver a digital image to the recipient via email, so they can access them within their email. firms should also consider the benefits of delivering voice messages through the email system, rather than having a separate system. most of today\u2019s phone systems have the ability to transform a voice mail message into a .wav file that can be listened to on the recipient\u2019s computer, forwarded to others and even saved in the firm\u2019s client files. the advantage to this is that end users consolidate all firm communications (email, fax, voicemail) in one place that can be made accessible through the internet from any web-connected device.<\/p>\n digital communications within firms is expanding to also incorporate video calling, screen sharing, file sharing and integrated instant messaging, which are known as collaboration suites. the 2019 cpafma survey found that 56 percent had implemented a collaboration tool with instant messaging and 74 percent had implemented video calling.<\/p>\n microsoft\u2019s teams application (which replaces its skype and lync serices) is rapidly becoming the most prevalent individual video calling system used by firms as it is integrated with office 365\/exchange. it is recommended that all firms consider the collaboration opportunities that video and data conferencing can provide and to ensure all new workstations integrate that capability. for existing desktop computers that do not have an integrated camera, microphone and speakers, there are add-on devices such as the logitech quickcams available under $50 per workstation.<\/p>\n unified messaging will bring all<\/strong> firm communications to one platform, so it is important to highlight that proper access security and awareness must be in place. by having all firm communications in one location it will be easier for your it personnel (or a cloud provider) to perform comprehensive backups and provide better security for all firm communications.<\/p>\n recommended actions:<\/strong><\/p>\n
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\nhigher-end copier\/duplicators have integrated fax cards that will deliver the image to a designated administrative person who can update the subject and forward the fax to the intended recipient. for after-hours delivery of faxes, these systems can publish the fax to a public folder in outlook or on a network drive that all authorized firm members can access (the same as a printed fax in the fax machine). if the firm\u2019s equipment does not have an integrated fax card, this feature can be outsourced to a hosted service provider such as nextiva or efax.<\/p>\n\n