{"id":80051,"date":"2020-10-23t12:00:07","date_gmt":"2020-10-23t16:00:07","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=80051"},"modified":"2020-10-26t12:23:43","modified_gmt":"2020-10-26t16:23:43","slug":"trust-one-building-block-of-success","status":"publish","type":"post","link":"\/\/www.g005e.com\/2020\/10\/23\/trust-one-building-block-of-success\/","title":{"rendered":"trust: one building block of success"},"content":{"rendered":"

\"businesspeople<\/a>remote work and \u201crightsizing\u201d make it more important than ever.
\n<\/strong><\/p>\n

by steven e. sacks<\/i>
\nthe new fundamentals<\/i><\/a><\/p>\n

people are so busy these days, juggling meetings, projects, conference calls, performance reviews and a whole slew of other responsibilities. each of these activities has a level of commitment attached to it. the person who is accountable for completing the tasks promises he or she will follow through. the other party who is requesting the deliverable expects that the promise will be kept.<\/p>\n

more: <\/b>6 types of non-listeners<\/a> | etiquette never goes out of style<\/a> | make news, not noise<\/a> | take that extra breath with email<\/a> | effective communications in the age of covid<\/a> | the new covid-19 workplace: are you prepared?<\/a>
\n\"goprocpa.com\"exclusively for pro members. <\/span><\/strong>log in here<\/a> or 2022世界杯足球排名 today<\/a>.<\/span><\/p><\/blockquote>\n

how often have we become disappointed that others have failed in their commitments?<\/p>\n

a lot.
\n
\nthis disappointment occurs in our professional (and personal) lives. so, let\u2019s examine our professional expectations. were we overly optimistic or unrealistic? what about the leader whose request is considered to be unrealistic and who does not want to discuss, negotiate or reconsider the elements of the request? what results? an assignment made was not done properly, or the quality of work was diminished because the focus was on expediency; just get it done now. the aftereffect, no doubt, was additional costs incurred to fix all the mistakes.<\/p>\n

what about the individual who knows well in advance the start time of a zoom or slack video call or a conference call and will still join in five to 10 minutes late? the frustration and irritation can occur at all levels: from the senior partner or ceo to the first-year staff person. this is really a sign of disrespect; it says, \u201ci have more important matters to address.\u201d it devalues the worth of other people.<\/p>\n

these are only two everyday examples where trust (and relationships) can be destroyed or at least significantly damaged. there has to be a platform of trust comprising a mutual understanding that includes saying what you will do, and doing what you say; essentially honoring agreements and behaving in a consistent manner. this again applies to the senior partner or ceo all the way down to the junior staff.<\/p>\n

the intentions of leaders and their direct reports have to be simpatico. having confidence in the thoughts and actions will require uniformity in understanding and behaviors. in other words, one\u2019s expectations should be in alignment with another\u2019s intentions. this is the first step toward building trust. irrespective of whether it is a cpa firm, company or a not-for-profit membership organization, this concept remains the same.<\/p>\n

don\u2019t underestimate the importance of communications<\/strong><\/p>\n

as i have written before, a component of trust is clear communication<\/strong>. think about how clear we are in communicating our expectations to others. do we really understand the needs of others with whom we work? this issue could involve a consultant serving a client; a partner explaining a matter with a ceo or manager; or an auditor requesting information.<\/p>\n

with more layoffs occurring because of the covid-19 pandemic, workers are being asked to do more with less \u2013 less direction, resources and collaboration. leaders may view this as rightsizing. i prefer to view it as an attempt to destroy worker productivity and morale. while employees may<\/strong> (bolding purposeful) understand what is expected of them, they don\u2019t get the required clarity, resources or support to successfully meet what is expected.<\/p>\n

when a leader\u2019s expectations of their workforce are conveyed, the clarity or lack thereof of his or her message will affect the performance of their direct reports.<\/p>\n

briefly, here are two situations where there will be different results. the first is when a leader sets the bar high and provides sufficient support; this acts as an incentive for employees to exceed expectations. the fact that the bar was set high is a message that says \u201ci have confidence and trust in your ability to do this work.\u201d the second situation is when the expectations are set too high and the employees are not adequately supported. this will result in reduced morale and motivation. the importance of clear and consistent communication cannot be underestimated.<\/p>\n

trust is especially critical in remote work environments <\/strong><\/p>\n

because workers are located in multiple locations, the value of clear communication is even tougher. do we (in whatever capacity we function) clearly convey our thoughts, and are our thoughts in alignment with our intentions? these are critical questions to ask. leaders need to appreciate what the staff needs and expects from them. if the expectations and goals are muddled, you can bet that actions taken will be out of alignment with the firm\u2019s or organization\u2019s goals. expectations that are clearly articulated and understood will cultivate trust \u2013 because what is expected by the leader is made clear to the individual, and the individual knows what to expect in return from the leader. when there is a meeting of the minds in terms of desired actions and results, trust will be established. and when trust is established, relationships will prosper.<\/p>\n

\u201ctrust is the highest form of human motivation. it brings out the very best in people.\u201d \u2013\u00a0 stephen r.\u00a0covey<\/p><\/blockquote>\n

just as important as establishing trust is granting employees more independence to do their jobs; uncover efficiencies and obstacles; eliminate redundant steps; and promote new approaches and processes. in return for this freedom, workers have to be accountable for their actions. the leaders for their part may expect a higher level of responsibility from their employees. but again, if employees are not given the authority and freedom to do their jobs, trust is damaged.<\/p>\n

the new work environment will require that relationships are managed top-down and bottom-up. during this uncertain time, communications are more difficult and managing expectations becomes more challenging.<\/p>\n

it is human nature that employees want to meet, and even exceed, the expectations their bosses or colleagues have for them. this coincides with their desire to be personally successful while delivering success to their firm or company. to accomplish this, however, employees will rely on their bosses to take the necessary time to communicate clearly and thoroughly what they want from them. once done, leaders expect that what they assigned will at the very least meet expectations.<\/p>\n

ideally, for today\u2019s workers, the work environment should build into its operating philosophy expectations that are realistic, mutual, shared and consensus-based. when such an environment exists, then working relationships will lead to trust.<\/p>\n

and when there is trust, no challenge or adversity will be too difficult to overcome.<\/p>\n","protected":false},"excerpt":{"rendered":"

remote work and \u201crightsizing\u201d make it more important than ever.<\/strong>
\nby steven e. sacks<\/em>
\nthe new fundamentals<\/span><\/i><\/a><\/p>\n","protected":false},"author":1892,"featured_media":50100,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1363,1908,3120,3002],"tags":[3084,3085],"class_list":["post-80051","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-management","category-pro-member-exclusive","category-special","tag-coronavirus","tag-covid-19"],"acf":[],"yoast_head":"\ntrust: one building block of success - 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