{"id":79666,"date":"2020-10-02t14:00:35","date_gmt":"2020-10-02t18:00:35","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=79666"},"modified":"2022-01-10t13:51:21","modified_gmt":"2022-01-10t18:51:21","slug":"do-you-need-a-different-mindset-to-offer-cas","status":"publish","type":"post","link":"\/\/www.g005e.com\/2020\/10\/02\/do-you-need-a-different-mindset-to-offer-cas\/","title":{"rendered":"the right mindset for client accounting services"},"content":{"rendered":"

\"businesswoman<\/a>do you want to follow your clients or lead them?
\n<\/strong><\/p>\n

by hitendra patil<\/i>
\nthe definitive success guide to client accounting services<\/a><\/em><\/span><\/p>\n

it was the 10th<\/sup> of may 2012.<\/p>\n

more: <\/b>client accounting services: the definitive guide<\/a>
\n\"goprocpa.com\"exclusively for pro members. <\/span><\/strong>log in here<\/a> or 2022世界杯足球排名 today<\/a>.<\/span><\/p><\/blockquote>\n

over dinner on that quiet mid-spring evening at a classic traditional italian restaurant, i met the owner of one of my largest clients, only after about five years of providing services to his firm. his firm had chosen a particular niche industry to serve and only that. he was doing well \u2013 over $3.5 million in annual revenue, growing consistently and employing 39 staff members. in any given week, two new clients were being onboarded via a very detailed process, moving clients\u2019 accounting databases and processes into his firm.<\/p>\n

he would not take on any new client unless the client handed over all of the accounting work responsibilities to the firm.\u00a0all or none.\u00a0it was contrary to the way many of my other clients would operate when trying to sign on new clients.<\/p>\n

i asked him:\u00a0how can you afford to \u201close\u201d new clients, especially when they want to work with your firm?\u00a0his answer intrigued me.<\/p>\n

\u201cdo you go to a doctor and tell him or her how to treat you, which tests to perform, and what medicines to use? no. you trust the doctor to perform professionally. more than that, you trust the doctor to have only one purpose \u2013 to make you healthy\/healthier. accountants are no different. those who come to accountants and tell accountants what to do and how to, do not trust accountants to be professionals who work in their (clients\u2019) interest. i do not want to work with those who do not value professional accounting and accountants.\u201d<\/p>\n

in essence, what he was doing was putting to work his specialist, niche-specific accounting processes to good work, for his clients and for his firm\u2019s revenue and profit growth. and he wasn\u2019t allowing clients to lead the accounting processes. he was unwilling to follow clients\u2019 procedures \u2013 which he knew couldn\u2019t be professional accounting processes as his clients were not professional accountants.<\/p>\n

after a pause to sip his drink, he further said, \u201ci am a professional accountant. i do the client\u2019s accounting. the client does his\/her business. accounting is my business.\u201d<\/p>\n

\u201cbut,\u201d i said, \u201cevery business has urgent purchases and payments to make. how can business owners wait for the accountant to process those from a different office miles away?\u201d<\/p>\n

\u201ci give them remote access to perform their business functions whenever and from wherever they want. accounting for those? only i (and my team) do,\u201d he said calmly and took another sip of his drink.<\/p>\n

he had figured out, after nearly 20 years in the accounting business, that what clients call accounting and process in their<\/strong> accounting software is not<\/strong> accounting. it is just essential for some business functions. they use accounting software like a mini\/micro erp system as one piece of the critical software to run their business operations.<\/p>\n

his firm predominantly used desktop accounting software then. he moved the accounting software from his clients\u2019 offices to his firm\u2019s office. he took over all the it infrastructure management of maintaining, backup, storage and security of clients\u2019 accounting software. but he made sure clients did not experience any operational difference at their offices.<\/p>\n

there was one huge difference that clients did experience. growth of their businesses \u2013 with regular, consistent, timely professional accounting and the insights that came out from such professional accounting. it helped clients make better business decisions \u2013 with the help of their professional accountant.<\/p>\n

this accountant seemed different (actually, i later learned he wasn\u2019t really different; he was very similar to many accountants who thought just like him). his mindset was different. he understood his own value and the value his firm was capable of delivering to his clients. and he did not want to allow anyone to dilute that value. he wanted his clients to receive the best value a professional accountant can deliver.<\/p>\n

that was his \u201cfilter.\u201d his mindset.<\/p>\n

\u201cprofessional accountants do client accounting.\u201d<\/p><\/blockquote>\n

his firm\u2019s internal processes reflected that mindset. his marketing and sales processes reflected it. he had the cas mindset (well, the terminology \u201ccas\u201d had not been invented then, but he already had the cas mindset).<\/p>\n

since then, over the years, i have met many more accountants like him \u2013 with the same mindset of \u201cprofessional accountants do client accounting.\u201d i keep meeting more of them now. i am now meeting increasingly more accountants who want to know how to achieve such results as my clients did \u2013 and experience the joy, the fulfillment of the professional pride it brings along.<\/p>\n

the other side<\/h3>\n

on the other hand, i (and my team) worked with many accounting firms that mostly did the after-the-fact \u201cwrite-up\u201d work for small business clients. the main focus in such work was on data input, rather the efficiency of input, rather than on insights.<\/p>\n

more often than not, the \u201creview\u201d was only about cleaning up of messy books of clients before producing monthly\/quarterly financial statements \u2013 the dreaded \u201cdigital janitor job.\u201d<\/p>\n

there was pressure because of low(er) profitability. the volume was higher. the profitability was low(er). there was no time left to think of insights that could help the clients do better business. at times, we wondered why the clients left \u2013 some simply became incommunicado. only in hindsight, we saw their financial statements showed consistent growth \u2013 of losses!<\/p>\n

the mindset was that as long as money is coming in the door, and net-net we are making money, our business model is okay. (sincerely \u2013 not to belittle anyone who has taken significant risks to start, operate and grow their accounting practices \u2013 but mentioning this just to bring out the contrast in the mindsets in a bid to give you the entire picture.)<\/p>\n

there is nothing wrong with having this mindset, i.e., \u201ci will do what the clients want me to do, even if it means just a part of the accounting work. ultimately, the customer is always right.\u201d<\/p>\n

what is wrong is the outcome<\/strong> of this mindset. it makes you, a professional accountant, a follower, not a leader.<\/p>\n

remember, my cas mindset accountant i cited a few minutes ago made clients follow his processes. sorry \u2013 he and his marketing team explained their processes so well that clients wanted<\/em> to follow his procedures. he led them. he did not follow them.<\/p>\n

my book explains in detail several insights that can put you on your path of grand success in client accounting services (cas), but before that, it was critically important to feel the essential starting point.<\/p>\n

that is, the mindset: professional accountants do client accounting.<\/strong><\/p>\n

this mindset is not difficult to learn and strengthen. it won\u2019t matter if you did not have this mindset until now. you can develop it. if you already had such a mindset, you can strengthen it multiple times over.<\/p>\n","protected":false},"excerpt":{"rendered":"

do you want to follow your clients or lead them?<\/strong>
\nby hitendra patil<\/i>
\naccountaneur: the entrepreneurial accountant<\/i><\/a><\/p>\n","protected":false},"author":1363,"featured_media":48696,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[3058,1363,3120,3002],"tags":[],"class_list":["post-79666","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-client-accounting-services","category-featured","category-pro-member-exclusive","category-special"],"acf":[],"yoast_head":"\nthe right mindset for client accounting services - 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