{"id":79554,"date":"2020-09-27t02:00:28","date_gmt":"2020-09-27t06:00:28","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=79554"},"modified":"2020-10-08t17:16:28","modified_gmt":"2020-10-08t21:16:28","slug":"listening-how-a-conversation-works","status":"publish","type":"post","link":"\/\/www.g005e.com\/2020\/09\/27\/listening-how-a-conversation-works\/","title":{"rendered":"listening: how a conversation works"},"content":{"rendered":"
<\/a>it’s the best way to create a sense of trust. by steven e. sacks<\/i> you have probably heard the aphorism, \u201cgod gave you two ears and one mouth, so you should be listening twice as much as speaking.\u201d<\/p>\n more: <\/b>make news, not noise<\/a> | have a real-life conversation<\/a> | is your message open to interpretation?<\/a> | why proper communication is critical<\/a> | how to create effective internal communications<\/a> | trust is a key organizational ingredient<\/a> | real influence vs. immediate gratification<\/a> | 4 ways to boost job satisfaction<\/a> it, therefore, stands to reason that if you intend to listen, you should know how to manage a conversation. one of the quickest ways to create an obstacle to a two-way conversation is beginning a sentence with words that will elicit only a \u201cyes,\u201d \u201cno\u201d or \u201ci don\u2019t know.\u201d instead, create a relationship of sharing with an open-ended question starter such as \u201cdescribe,\u201d \u201cwhy,\u201d \u201cwhere,\u201d \u201cwhen,\u201d \u201ctell\u201d and \u201chow.\u201d<\/p>\n fundamentally, we can either ask, tell<\/strong> or listen<\/strong>. listening is the best way to create a sense of trust. think of a professional interview in which the search to fill a critical position is carefully conducted. i would guess that the interviewer is (or should be) asking the candidate questions, then leaning forward to carefully and sincerely listen. nothing else should be going on. the interviewer is not \u201cmentally reloading\u201d \u2013 thinking of the next question on his or her list. instead, the idea is to listen to context and perhaps offer a follow-up question to fill in a gap or shift the focus because of a statement made.<\/p>\n once you have realized the value of asking an open-ended question, the other side of the equation is to actually and actively listen. consider the person conducting the interview: is there nodding (perhaps at the wrong moment), expression of solutions, uneasy body movement in a chair, looking down at an iphone? these are all \u201ctells,\u201d to use a poker term; an obvious signal of someone tuning out. the candidate, if observant, will notice this. on the flip side, if the interviewer observes any one of these behaviors by the candidate, the interview should terminate immediately.<\/p>\n \u201ccourage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.\u201d \u2013 winston churchill<\/p><\/blockquote>\n i have advised young professionals seeking positions on how to handle a conversation, whether it is an introductory interview or a \u201clistening tour,\u201d that engaged listening, forming context, remembering key words \u2013 spoken and unspoken \u2013 will help later when they write down a synopsis of the conversation. by regularly doing this exercise, they will be able to see the similarities or differences in job requirements, culture and attitudes. it may also provide an opportunity to ask follow-up questions at a later time. and the information summarized from each conversation will be accurate because of active and careful listening. of course, asking only salient questions will help to achieve the desired outcome.<\/p>\n the following are practical suggestions for active listening when involved in a conversation:<\/p>\n what you should do: what you should not do: during this time of remote working and the use (or overuse) of zoom, it is important that proper, effective and courteous listening be used in any conversation. this advice also applies in our personal lives. active and engaged listening builds respect, expands knowledge and solidifies relationships.<\/p>\n","protected":false},"excerpt":{"rendered":"
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\nsome of these words include \u201cdid,\u201d \u201cif,\u201d \u201ccould,\u201d \u201cwould,\u201d \u201cwhen,\u201d \u201cwill,\u201d \u201care\u201d and \u201ccan.\u201d these types of close-ended question starters are certain to end any type of relationship you want to cultivate. they will not work if you seek to establish trust, seek knowledge or build confidence \u2013 all vital, particularly if you are in a position of leadership.<\/p>\ndo\u2019s and don\u2019ts of listening<\/h3>\n
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