<\/a>
\nstep 1<\/h3>\nthe prospect discovers our website either through a google search, reading one of my articles or books, social media, a referral from a client or by attending one of our speaking engagements. the lead may be in the early stages of identifying their need or researching potential solutions. typically, within six to eight weeks, the prospect has done basic research on their own and is ready to get more information from us directly.<\/p>\n
at this point, they can schedule a meeting with us right on our website. if they reach out to us via email, we always respond back to them with our calendar link. this allows the prospective client to quickly and easily schedule a meeting at a time that works for them without having to go back and forth with proposed meeting times. once they schedule a meeting, they receive an automated email with the video conferencing information, so they know exactly how and where we\u2019re going to meet.<\/p>\n
right out of the gate, potential new clients get a really good idea of how we do things. if they\u2019re not comfortable with a video meeting, they may decide to cancel the meeting, and we\u2019re okay with that because that means we\u2019re not going to be a good fit together.<\/p>\n
step 2<\/h3>\n
consultation meetings are scheduled for a one-hour time block and are conducted via video. we ask the prospect a lot of questions about their company and try to get to know them as much as possible. a big purpose of this meeting is for both of us to see if a potential partnership is a good fit. we ask ourselves if this is a person we\u2019d like to work with, and we want them to do the same with us.<\/p>\n
meeting format<\/strong><\/p>\nthe introductory meeting with the potential new client should be one hour long. during the meeting, it\u2019s important to listen intently to the prospect\u2019s needs. ask what keeps them up at night, identify the main problem areas and get to the heart of how you can help them. the purpose of the meeting is to build rapport with the prospect, qualify the lead, establish the value you can provide them and build the proposal together.<\/p>\n
one of your goals during the meeting is to determine whether or not the prospect will be a good client. here are some questions you should ask in order to assess whether they\u2019ll be a good fit:<\/p>\n
\n- how big is your company (people and dollars)?<\/li>\n
- what services are you looking to replace?<\/li>\n
- what type of entity is it? where is it incorporated?<\/li>\n
- what is your current accounting structure?<\/li>\n
- what software do you use?<\/li>\n<\/ul>\n
keep in mind, it\u2019s okay to turn down a potential new client if you don\u2019t think they\u2019re going to be a good fit. we have criteria for our clients, and if they don\u2019t qualify by our standards, we don\u2019t accept them. ultimately, we are in control of the sales process. if a potential new client doesn\u2019t want to take the time to get to know us, we aren\u2019t a good fit. identifying this before you even begin a business relationship will save you both a lot of unnecessary headache later on!
\nduring the consultation, we screenshare with the potential new client and preview the pricing calculator and quoting scenarios as we discuss them. we let the prospect drive the conversation on pricing. we present them with the options, and we let them decide what they need and what they don\u2019t. we always ask them where they\u2019re leaning so we have a good idea of what they want.<\/p>\n
transparency around pricing<\/strong><\/p>\nwe use a pricing calculator during the consultation as we talk through the various options, the prospect\u2019s preferences and how that directly affects their potential pricing. the pricing calculator is the proposal. it allows us to model our services based on the prospective client\u2019s needs, giving them total control over the model and, ultimately, their pricing. because our pricing is fixed and will not change, what they see is what they\u2019ll get. it\u2019s that simple!<\/p>\n
step 3<\/h3>\n
after the call, we follow up by sending the prospect a quick email that includes a guide to all of our services and a screenshot of the scenarios we discussed. we also specifically mention the services the client was leaning toward in our conversation. we let them take some time to think about it and ask them to let us know when they decide whether or not they\u2019d like to move forward.<\/p>\n
four essential components of a follow-up email<\/strong><\/p>\nafter the consultation, you\u2019ll want to send the prospect a timely follow-up email. your follow-up email should contain the following four components:<\/p>\n
\n- the email is pre-written<\/strong> (for the sake of efficiency), yet personalized for the individual prospect.<\/li>\n
- it briefly reiterates the prospect\u2019s needs<\/strong> and how they are covered in proposal.<\/li>\n
- it includes a screenshot of the pricing model<\/strong> with the client\u2019s choices\/preferences as discussed in the meeting.<\/li>\n
- ends with a call-to-action<\/strong> time and date.<\/li>\n<\/ol>\n
be sure to follow up again on the agreed-upon date if you haven\u2019t heard back from the prospect by then. this shows them that you\u2019re on top of things and that you care about their business.<\/p>\n
step 4<\/h3>\n
when the prospect confirms they\u2019d like to move forward, we send a formal statement of work (sow) and an engagement letter for them to sign. the sow and engagement letter detail the work we will be doing for them and the pricing we\u2019ve agreed upon.<\/p>\n
when it\u2019s a win!<\/strong><\/p>\nwhen you\u2019ve accomplished your goal and received a \u201cyes\u201d from a potential new client, it is imperative that you have everything ready so you can move that client forward quickly and efficiently. ideally, follow-up should happen as soon as possible, within the same day.<\/p>\n
there are three main documents used to close the deal in the sales process:<\/p>\n
\n- proposal (excel document with outlook follow-up)<\/li>\n
- statement of work (sow)<\/li>\n
- engagement letter<\/li>\n<\/ul>\n
these can be prepared using a quoting software program where you can create, send and track proposals online and obtain an electronic signature. we\u2019ll go over each of these documents in detail next.<\/p>\n
step 5<\/h3>\n
we use a quoting software program to make this process as simple and as streamlined as possible. the prospect can review everything and suggest changes if they\u2019d like. when they\u2019re ready, they can accept the proposal and electronically sign it. at this point, the engagement has begun, and we\u2019re ready to begin working together.<\/p>\n
putting together the formal proposal, sow and engagement letter<\/strong><\/p>\nputting together the proposal begins in the initial consultation with the client. during that meeting, you will have built rapport with the client and established their needs in order to tailor the proposal (pricing calculator) specifically for them. you want to put the buying power in the hands of the prospect. let them determine their needs and, ultimately, the price.<\/p>\n
keep the proposal short, use images and make it interactive. the key areas you want to address are:<\/p>\n