{"id":74428,"date":"2020-05-24t12:31:57","date_gmt":"2020-05-24t16:31:57","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=74428"},"modified":"2020-06-18t10:08:42","modified_gmt":"2020-06-18t14:08:42","slug":"3-steps-to-better-client-communication","status":"publish","type":"post","link":"\/\/www.g005e.com\/2020\/05\/24\/3-steps-to-better-client-communication\/","title":{"rendered":"3 steps to better client communication in a crisis"},"content":{"rendered":"

\"\"<\/a>help yourself while you’re helping them.
\n<\/strong><\/p>\n

by jody grunden<\/i><\/p>\n

clients desire transparency. being transparent with clients and having open, honest communication with them helps build really strong, healthy working relationships. it\u2019s never been so important for us to have open communication channels with our clients at all times no matter what form of communication is being utilized.<\/p>\n

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in some organizations, people hide behind their computers if they feel too busy or if they don\u2019t want to face the client because they aren\u2019t able to meet a deadline. we, on the other hand, make it a priority to be available to our clients at all times.
\n
\nif we want our clients to feel valued and heard, then we need to be responsive when they reach out to us. even if we don\u2019t have the answer immediately, we can respond with an acknowledgment of their message and let them know that we\u2019ll get back to them as soon as possible.<\/p>\n

we\u2019re all busy. clients understand that we aren\u2019t always going to be able to answer their questions immediately, but they at least want to know that we received their message and that we\u2019ll get back to them within a reasonable amount of time. when we tell them that we\u2019ll get back to them within a certain timeframe (i.e., tomorrow or by the end of the week), in order to build trust with the client, it\u2019s imperative that we deliver on that promise.<\/p>\n

when clients give us long-term projects, such as developing a profit-sharing plan for their leadership team, we know that goal is going to take longer than a few days to accomplish. in that case, we use our project management software to keep track of the workflow and progress on the project. we give the client access to the project management program, which allows them to see where we are on the project at any time.<\/p>\n

open communication with clients builds trust, leads to high customer satisfaction rates, and increases client retention. if you find yourself apologizing for delayed responses or losing clients because of poor communication, you have to make this a priority! here are three simple steps to fostering better communication with your clients:<\/p>\n