{"id":718,"date":"2007-07-09t07:34:00","date_gmt":"2007-07-09t12:34:00","guid":{"rendered":""},"modified":"-0001-11-30t00:00:00","modified_gmt":"-0001-11-30t05:00:00","slug":"cpas-want-more-from-payroll-vendors","status":"publish","type":"post","link":"\/\/www.g005e.com\/2007\/07\/09\/cpas-want-more-from-payroll-vendors\/","title":{"rendered":"cpas want more from payroll vendors"},"content":{"rendered":"

ease-of-use, customer service top wish lists. what do cpas want in a payroll solution? join the study. get the answers.<\/a><\/i><\/p>\n

by rick telberg<\/b>
\nat large<\/i><\/p>\n

whether they are offering payroll as a client service or running that process in-house for their firms, cpas expect more and better from their payroll software and services vendors.<\/p>\n

more ease-of-use and better customer service, including updates with tax rate and regulation changes, lead the list of payroll issues most important to professionals in public practice, followed not far behind by cost, of course. also near the top of the list are security, flexible reporting and integration of payroll with human resources programs and with other payroll-related business operations, according to data streaming into the current survey.
\nintegration is a particularly critical factor in payroll systems used for a firm\u00e2\u20ac\u2122s own operations. \u00e2\u20ac\u0153like most businesses, we have to be more productive to be successful,\u00e2\u20ac\u009d says fred dillon, a partner with simpson & osborne cpas in charleston, w. va. \u00e2\u20ac\u0153it is critically important that we integrate all payroll, hr, benefits and timekeeping solutions into a single suite.\u00e2\u20ac\u009d<\/p>\n

henry leonard, a partner with cbiz beatty satchell in easton, md., says that he\u00e2\u20ac\u2122d like payroll reporting to integrate with budgeting software.<\/p>\n

public practitioners, who offer\u00e2\u20ac\u201dor are considering offering\u00e2\u20ac\u201dpayroll as a client service are calling on the vendors to outreach to them with assistance and innovation. cpas want software that\u00e2\u20ac\u2122s easy to use and flexible enough to let them use it the way that suits them best.<\/p>\n

\u00e2\u20ac\u0153i need more sources of revenue; adding payroll in combination with flex plans, retirement plans and financial advisory services is a must,\u00e2\u20ac\u009d says edward greenlee, a sole practitioner in rowlett, texas. he\u00e2\u20ac\u2122s looking a for a payroll software vendor that can also provide him access to related financial product and a payroll system that integrates with human resources, flexible benefits and administration software systems.<\/p>\n

chris johnson, a sole practitioner financial planner in newton, iowa, would like the ability to prepare past years\u00e2\u20ac\u2122 payroll tax returns.<\/p>\n

a small firm practitioner, who asked not to be unidentified, wishes that her payroll vendor would come up with \u00e2\u20ac\u0153one system that will adapt to all clients.\u00e2\u20ac\u009d denny denham, a houston sole practitioner, adds that, rather than maintaining payroll on a separate database, it should be made part of the company’s main database.<\/p>\n

in terms of cost, douglas cohen, a sole practitioner in boca raton, fla., would like to see his vendor reduce costs enough to enable him to provide his customers with direct payroll deposits free of charge. likewise, james farrell, a sole practitioner in springfield, mass., would like his vendor to make it easier to handle direct deposits.<\/p>\n

among the practitioners calling for better customer support, one senior partner suggests that payroll vendors produce client newsletters with information about changing payroll and tax regulations. separately, cathy craig, an enrolled agent in san clemente, calif., notes that \u00e2\u20ac\u0153the benefits\u00e2\u20ac\u201dother retirement system issues that congress keeps passing\u00e2\u20ac\u201dneed to be constantly explained to laypeople as well as accounting professionals.\u00e2\u20ac\u009d<\/p>\n

aneta turner, managing partner of s. william rushay cpa & associates in reynoldsburg, ohio, wants some help in \u00e2\u20ac\u0153having the client understand the importance of having their cpa firm prepare their payroll.\u00e2\u20ac\u009d <\/p>\n

meanwhile, payroll companies\u00e2\u20ac\u2122 existing service shortfalls are hitting public firm staffers hardest. sue bennett, a staffer at shealy group in mansfield, ohio, echoes a common refrain about calling payroll customer support: \u00e2\u20ac\u0153i usually get voice mail and have to wait to call back.\u00e2\u20ac\u009d<\/p>\n

the vendors who answer the phone and listen to these concerns are earning cpas\u00e2\u20ac\u2122 support.<\/p>\n

[first published by the aicpa]<\/i><\/p>\n","protected":false},"excerpt":{"rendered":"

ease-of-use, customer service top wish lists. what do cpas want in a payroll solution? join the study. get the answers. by rick telberg at large whether they are offering payroll as a client service or running that process in-house for … continued<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[8],"tags":[],"class_list":["post-718","post","type-post","status-publish","format-standard","hentry","category-resources"],"acf":[],"yoast_head":"\ncpas want more from payroll vendors - 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