{"id":67415,"date":"2019-10-18t12:00:03","date_gmt":"2019-10-18t16:00:03","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=67415"},"modified":"2020-01-10t22:27:09","modified_gmt":"2020-01-11t03:27:09","slug":"make-crap-a-badge-of-honor","status":"publish","type":"post","link":"\/\/www.g005e.com\/2019\/10\/18\/make-crap-a-badge-of-honor\/","title":{"rendered":"make crap a badge of honor"},"content":{"rendered":"

\"superhero<\/a><\/em>how do your clients view your relationship?
\n<\/em><\/strong><\/p>\n

by steven e. sacks
\nthe new fundamentals: practical guidance for today\u2019s accounting firms<\/a>
\n<\/i><\/p>\n

performing like crap. a strange concept, you might think. when someone acknowledges that your actions reflect crap there is no positivity in this assessment. and because this term is baked into the american lexicon, people will always view it negatively.<\/p>\n

more: <\/b>the holy grail: finding the right talent<\/a> | strengthen your firm\u2019s screening practices<\/a> | smart trust in the workplace<\/a> | what aspiring accountants need to know<\/a> | improve job satisfaction or it\u2019ll cost your firm<\/a> | we hear but do we really listen?<\/a>
\n\"goprocpa.com\"exclusively for pro members. <\/span><\/strong>log in here<\/a> or 2022世界杯足球排名 today<\/a>.<\/span><\/p><\/blockquote>\n

but what if we look at it another way \u2013 in the form of an acronym? let’s give it a try.
\n
\ncrap. it stands for:<\/p>\n

c<\/strong>\u00a0\u2013 competence<\/p>\n

r<\/strong>\u00a0\u2013 responsiveness<\/p>\n

a<\/strong>\u00a0\u2013 accountability<\/p>\n

p <\/strong>\u2013 professionalism<\/p>\n

\u201cif we did the things we are capable of, we would astound ourselves.\u201d \u2013 thomas edison<\/p><\/blockquote>\n

competence<\/strong><\/p>\n

you are hired on your qualifications and perhaps along with recommendations you receive from other professionals who are very familiar with your knowledge and abilities.<\/p>\n

in the accounting profession, competencies such as ethical conduct, professional behavior and communication are identified. they are not unique to a service profession like accounting, but any successful client-practitioner relationship should at least have these elements.<\/p>\n

responsiveness<\/strong><\/p>\n

no matter what profession you are involved in, clients and prospective clients have an expectation that when they email or call, you will employ a 24-hour response rule \u2013 even if you are in another city, state or country. it is simple courtesy and will help you establish or maintain the relationship.<\/p>\n

\u201ci am out of the country until next week on a client project but will return on (said date). please let me know the times that are convenient for me to reach out to you.\u201d<\/p>\n

gosh. how long did it take to type that? for me, it was 15 seconds. will 15 seconds of an 86,400-second day kill your momentum? if yes, then maybe you either need to better manage your priorities or employ someone who has faster typing skills. if a client or potential client is not deserving of a simple courtesy, then don’t be\u00a0blindsided. there is always the possibility of here today, gone tomorrow.<\/p>\n

and don\u2019t forget your fellow staff members, whether they are superiors or subordinates. everyone deserves a modicum of respect.<\/p>\n

accountability<\/strong><\/p>\n

say what you will do and do what you say. as a professional, demand the same of your clients. if you need information to progress on a tax return or an audit, then strike a mutual understanding with the client. both of you should honor your time commitments with the relevant information needed. too often the \u201cball is dropped\u201d and time is spent on debating who was at fault. avoid this. be mature and handle what is supposed to be handled \u2013 timely, completely and respectfully. yes, there is \u201cbusy season\u201d but this is a timeworn excuse. promise and deliver.<\/p>\n

professionalism<\/strong><\/p>\n

the definition of this can be debated until the end of time. how you talk, dress, treat various staff levels, assuage the concerns of a client, exercise flexibility and handle differing opinions will go a long way toward cementing relationships. this is much more important than being up to date on the latest technologies, ethical guidelines, standards, etc. these are important, too. they just are not the end-all, be-all.<\/p>\n

so, try to achieve the above. if someone graciously and appreciatively says your\u00a0approach<\/strong>\u00a0to your work is crap, take it as a compliment. (of course, the acronym crap will have to be cultivated so it becomes recognizable as an accepted practice.)<\/p>\n

on the other hand, if someone says your work is crap, well, then you\u2019ll need to learn the key concepts and recalibrate how you plan to deal with your current and future clients, as well as with your colleagues.<\/p>\n","protected":false},"excerpt":{"rendered":"

how do your clients view your relationship?<\/strong>
\nby steven e. sacks<\/em><\/p>\n","protected":false},"author":1892,"featured_media":50100,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1905,1908,3120,3002],"tags":[],"class_list":["post-67415","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clients-and-service","category-management","category-pro-member-exclusive","category-special"],"acf":[],"yoast_head":"\nmake crap a badge of honor - 卡塔尔世界杯常规比赛时间<\/title>\n<meta name=\"description\" content=\"actionable intelligence for tax, accounting, and financial professionals\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"\/\/www.g005e.com\/2019\/10\/18\/make-crap-a-badge-of-honor\/\" \/>\n<meta property=\"og:locale\" content=\"en_us\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"make crap a badge of honor - 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