{"id":53970,"date":"2018-02-24t11:28:22","date_gmt":"2018-02-24t16:28:22","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=53970"},"modified":"2018-02-26t13:34:11","modified_gmt":"2018-02-26t18:34:11","slug":"12-rules-phone-calls","status":"publish","type":"post","link":"\/\/www.g005e.com\/2018\/02\/24\/12-rules-phone-calls\/","title":{"rendered":"12 rules for phone calls"},"content":{"rendered":"

\"laughing<\/a>these skills remain important, so don’t neglect them.<\/strong><\/p>\n

by jassen bowman<\/i>
\ntax resolution systems<\/i><\/a><\/p>\n

yes, it\u2019s 2018, but alexander bell\u2019s old-timey talk machine is still the #1 sales tool in your office.<\/p>\n

more on tax resolution:<\/b> when to follow up on prospects<\/a> | how to reactivate lost clients<\/a> | don\u2019t ignore your existing leads<\/a> | some office nuts and bolts<\/a> | the importance of goals and affirmations<\/a> | the ins and outs of hiring and firing<\/a> | market to your ideal clients<\/a> | one-step vs. two-step marketing<\/a>
\n\"goprocpa.com\"exclusively for pro members. <\/span><\/strong>log in here<\/a> or 2022世界杯足球排名 today<\/a>.<\/span><\/p><\/blockquote>\n

it\u2019s the box through which most appointments will be scheduled, even if you have a web-based scheduling system. it\u2019s where most of your reminders are conducted, and is a powerful lead conversion tool. don\u2019t neglect the importance of phone skills in the 21st<\/sup> century.
\n
\ntelemarketing means both inbound and outbound. regardless of the direction of the call, most calls in or out of your office will predominantly carry a sales purpose. as such, both yourself and any staff who are on the phone regularly need solid phone skills, and at least basic sales skills.<\/p>\n

in general, the phone is not the place for exchanging information. the telephone conversation should almost always kept short, with the purpose of getting the prospect in the door for a face-to-face appointment.<\/p>\n

for example, if a prospect calls in and wants to ask a tax question, the proper response is not to actually answer the question, even if the person on the phone is capable of doing so. the proper response is something like: \u201cthat\u2019s an excellent question, and that\u2019s a topic that many of our clients, like you, are interested in. the best way to get your questions addressed properly is to schedule a time to meet with _____. would tuesday at 3 p.m. or saturday at 10 a.m. work better for you?\u201d<\/p>\n

this conversion to setting the appointment should be drilled into all of your staff, regardless of their position.<\/p><\/blockquote>\n

key phone rules<\/strong><\/p>\n

    \n
  1. always aim for the appointment.<\/li>\n
  2. always answer the phone within four or fewer rings.<\/li>\n
  3. always physically smile when on the phone \u2013 it comes through in your voice.<\/li>\n
  4. always give your own name and the firm name when answering the call \u2013 people like to know to whom they are speaking.<\/li>\n
  5. be warm, friendly and empathetic. this helps build rapport.<\/li>\n
  6. always ask for and then use the caller\u2019s name during the conversation. builds rapport.<\/li>\n
  7. brevity is good. always politely get to the reason for your caller\u2019s inquiry.<\/li>\n
  8. if a new prospect, always obtain basic contact information early in the conversation. for example, \u201cjust in case we get disconnected, what\u2019s the best number to reach you on?\u201d<\/li>\n
  9. give the caller your full attention, even with other things going on in the office.<\/li>\n
  10. politely assert control over the conversation \u2013 direct the course of the call, particularly with open-ended questions and directed responses.<\/li>\n
  11. express things in positive language, not negative words.<\/li>\n
  12. always thank them for calling, no matter what for.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    these skills remain important, so don’t neglect them.<\/strong>
    \nby jassen bowman<\/em>
    \n    tax resolution systems<\/a><\/em><\/p>\n","protected":false},"author":2176,"featured_media":51695,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1905,1363,2271,3120,2740,2246],"tags":[],"class_list":["post-53970","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clients-and-service","category-featured","category-marketing","category-pro-member-exclusive","category-tax-resolution-services","category-busy-season"],"acf":[],"yoast_head":"\n12 rules for phone calls - 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