{"id":52341,"date":"2017-06-30t05:01:37","date_gmt":"2017-06-30t09:01:37","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=52341"},"modified":"2018-09-17t06:07:52","modified_gmt":"2018-09-17t10:07:52","slug":"use-feedback-service-innovation","status":"publish","type":"post","link":"\/\/www.g005e.com\/2017\/06\/30\/use-feedback-service-innovation\/","title":{"rendered":"how to use client feedback for service innovation"},"content":{"rendered":"

\"business<\/a>what will you do if some of it is negative?
\n<\/strong><\/p>\n

by sandi leyva<\/i><\/p>\n

one reason to ask for client feedback is so you can improve and expand your services or create new service lines.<\/p>\n

more small firm growth strategies:<\/b> take your client\u2019s pulse<\/a> | use client \u2018touch plans\u2019 to stay in touch<\/a> | build your revenue plan in reverse<\/a> | 5 fast, easy ways to turn annual clients into year-round clients<\/a> | how to teach financial literacy<\/a> | how to keep current<\/a> | best practices for growth: network, specialize, share<\/a> | 10 easy tips to boost your business cash flow<\/a>
\n\"goprocpa.com\"exclusively for pro members. <\/span><\/strong>log in here<\/a> or 2022世界杯足球排名 today<\/a>.<\/span><\/p><\/blockquote>\n

you can also send a survey\u00a0to do this, but the questions will be different.<\/p>\n

here are just 25 ideas:
\n
\nwhat is your biggest financial pain point?<\/p>\n

    \n
  1. increasing cash flow<\/li>\n
  2. increasing my income<\/li>\n
  3. understanding my expenses better<\/li>\n
  4. inventory<\/li>\n
  5. accounting systems are holding my business back<\/li>\n
  6. i need better reports<\/li>\n
  7. everything is fine<\/li>\n<\/ol>\n

    what do you spend the most time on?<\/p>\n

      \n
    1. managing employees<\/li>\n
    2. bringing in more revenue<\/li>\n
    3. controlling expenses<\/li>\n
    4. finding time to get everything done<\/li>\n
    5. getting organized<\/li>\n<\/ol>\n

      what do you feel will help your business move forward best?<\/p>\n

        \n
      1. better cash flow planning<\/li>\n
      2. improving my systems<\/li>\n
      3. getting more organized<\/li>\n
      4. bringing in more revenue<\/li>\n<\/ol>\n

        what do you feel is the biggest benefit of our services?<\/p>\n

          \n
        1. getting accurate reports<\/li>\n
        2. feeling more organized<\/li>\n
        3. stressing less over deadlines<\/li>\n
        4. the time you save me<\/li>\n<\/ol>\n

          where in our services do you feel like there could be more benefit to you and your business?<\/p>\n

            \n
          1. getting additional reports<\/li>\n
          2. feeling more organized<\/li>\n
          3. stressing less over deadlines<\/li>\n
          4. the additional time you could save me<\/li>\n
          5. none \u2013 don\u2019t change anything<\/li>\n<\/ol>\n

            use surveymonkey to send out a survey\u00a0and get the answers. or take your clients to lunch and ask them these same questions. listen for opportunities that you may be able to translate into additional services for not just the client with the need or idea, but for all your clients.<\/p>\n

            getting feedback that is real<\/strong><\/p>\n

            sometimes you need to give your client permission to speak the truth. one sign that something might be wrong is when you ask for a testimonial\u00a0or feedback and your client dodges the answer or does not respond. they could be busy or super-disorganized, but it\u2019s more likely that they don\u2019t want to give you one for some reason.<\/p>\n

            to find out why, you\u2019ll have to set the conversation up to allow them to speak freely to you without judgment, defensive behavior or backlash on your part. when they do disclose, acknowledge that it might have been hard for them to tell you, and accept the feedback graciously.<\/p>\n","protected":false},"excerpt":{"rendered":"

            what will you do if some of it is negative?<\/strong>
            \nby sandi leyva<\/em><\/p>\n","protected":false},"author":1345,"featured_media":47752,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[3120,2295],"tags":[1056,6,114,822],"class_list":["post-52341","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pro-member-exclusive","category-solo","tag-entrepreneur","tag-bsg-business-builder","tag-small-firm","tag-solo"],"acf":[],"yoast_head":"\nhow to use client feedback for service innovation - 卡塔尔世界杯常规比赛时间<\/title>\n<meta name=\"description\" content=\"actionable intelligence for tax, accounting, and financial professionals\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"\/\/www.g005e.com\/2017\/06\/30\/use-feedback-service-innovation\/\" \/>\n<meta property=\"og:locale\" content=\"en_us\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"how to use client feedback for service innovation - 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