{"id":52155,"date":"2017-06-16t05:01:05","date_gmt":"2017-06-16t09:01:05","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=52155"},"modified":"2018-09-14t00:28:33","modified_gmt":"2018-09-14t04:28:33","slug":"take-clients-pulse","status":"publish","type":"post","link":"\/\/www.g005e.com\/2017\/06\/16\/take-clients-pulse\/","title":{"rendered":"take your client\u2019s pulse"},"content":{"rendered":"<p><strong><a href=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2017\/06\/handstarscustomerreviews_adobestock_82247431.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-52156\" src=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2017\/06\/handstarscustomerreviews_adobestock_82247431-424x283.jpeg\" alt=\"hand clicking customer review stars on virtual screen interface\" width=\"424\" height=\"283\" \/><\/a>don&#8217;t assume you know how they feel.<\/strong><\/p>\n<p><i>by sandi leyva<\/i><\/p>\n<p>why ask for your clients\u2019 feedback?<\/p>\n<blockquote><p><b>more small firm growth strategies:<\/b><a href=\"\/\/www.g005e.com\/2017\/06\/09\/use-client-touch-plans-stay-touch\/\">use client \u2018touch plans\u2019 to stay in touch<\/a> | <a href=\"\/\/www.g005e.com\/2017\/05\/28\/create-marketing-plan\/\">create your marketing plan<\/a> | <a href=\"\/\/www.g005e.com\/2017\/05\/05\/3-steps-using-social-media-increase-search-rankings\/\">3 steps to using social media to increase your search rankings<\/a><\/p>\n<p><span style=\"color: #c9990a\"><strong><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-49700\" src=\"http:\/\/4f2bur4nuye2cgakm2rm61qk.wpengine.netdna-cdn.com\/wp-content\/uploads\/2016\/08\/yellow_key_clip_art-e1375897299811-36p-hi-1-e1470686574894.jpg\" alt=\"goprocpa.com\" width=\"39\" height=\"16\" \/>exclusively for pro members. <\/strong><span style=\"text-decoration: underline\"><a style=\"color: #c9990a;text-decoration: underline\" href=\"\/\/www.g005e.com\/wp-login.php?redirect_to=\/\/www.g005e.com\/2017\/06\/16\/take-clients-pulse\/\">log in here<\/a> <\/span>or <span style=\"text-decoration: underline\"><a class=\"external\" style=\"color: #c9990a;text-decoration: underline\" href=\"http:\/\/goprocpa.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">2022世界杯足球排名 tody.<\/a><\/span><\/span><\/p>\n<p>&nbsp;<\/p><\/blockquote>\n<p><!--more--><\/p>\n<p>there are a couple of main objectives:<\/p>\n<ul>\n<li>to find out how you are doing so you can correct any service issues<\/li>\n<li>to help you innovate the services you offer so you can be even more relevant to your clients<\/li>\n<\/ul>\n<p><strong>client satisfaction<\/strong><\/p>\n<p>your accounting clients are always the final judges in the value you provide them. after i recently returned an enterprise rental car, the employee asked me, \u201cis there anything we could have done to increase your satisfaction?\u201d ask your clients the same question, and listen well.<\/p>\n<p>continuing to provide high-quality value to your clients will help your revenues stay smooth even in tough times.<\/p>\n<p>there are several ways to get your clients\u2019 feedback on the job you are doing. you can ask a direct question to one client at a time as described above. if the direct way is a little too intimidating (and it could be for both of you), you can send a survey\u00a0to all your clients. here are some things you can ask:<\/p>\n<p>overall, how satisfied or unsatisfied are you with our services?<\/p>\n<ul>\n<li>very unsatisfied<\/li>\n<li>unsatisfied<\/li>\n<li>neutral<\/li>\n<li>satisfied<\/li>\n<li>very satisfied<\/li>\n<\/ul>\n<p>how satisfied or unsatisfied are you with our email support? (phone support?) (in-person support?)<\/p>\n<ul>\n<li>very unsatisfied<\/li>\n<li>unsatisfied<\/li>\n<li>neutral<\/li>\n<li>satisfied<\/li>\n<li>very satisfied<\/li>\n<\/ul>\n<p>how satisfied or unsatisfied are you with our bookkeeping services? (tax services?) (quickbooks services?)<\/p>\n<ul>\n<li>very unsatisfied<\/li>\n<li>unsatisfied<\/li>\n<li>neutral<\/li>\n<li>satisfied<\/li>\n<li>very satisfied<\/li>\n<\/ul>\n<p>how satisfied or unsatisfied are you with our client welcome process?<\/p>\n<ul>\n<li>very unsatisfied<\/li>\n<li>unsatisfied<\/li>\n<li>neutral<\/li>\n<li>satisfied<\/li>\n<li>very satisfied<\/li>\n<\/ul>\n<p>how satisfied or unsatisfied are you with our billing process?<\/p>\n<ul>\n<li>very unsatisfied<\/li>\n<li>unsatisfied<\/li>\n<li>neutral<\/li>\n<li>satisfied<\/li>\n<li>very satisfied<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>please list suggestions for improvement on any of the above:<\/p>\n<p>______________________________________________<\/p>\n<p>&nbsp;<\/p>\n<p>is there anything you would like to see more of?<\/p>\n<ul>\n<li>more quick tips<\/li>\n<li>more handouts or cheat sheets<\/li>\n<li>more videos<\/li>\n<li>more shortcuts<\/li>\n<li>no, nothing<\/li>\n<li>other \u2013 please list __________________________<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>regarding communications between us, what frequency do you prefer?<\/p>\n<ul>\n<li>much less often<\/li>\n<li>less often<\/li>\n<li>the same<\/li>\n<li>more often<\/li>\n<li>much more often<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>how likely are you to refer others to us?<\/p>\n<ul>\n<li>very unlikely<\/li>\n<li>unlikely<\/li>\n<li>neutral<\/li>\n<li>likely<\/li>\n<li>very likely<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>if you have specific feedback that we need to correct, please list your name below so we can reach out to you and rectify the situation:<\/p>\n<p>&nbsp;<\/p>\n<p>name ________________________________________<\/p>\n<p>&nbsp;<\/p>\n<p>the above questions should give you a good start when putting together your client satisfaction survey.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>tools<\/strong><\/p>\n<p>an easy way to send out your survey\u00a0is surveymonkey. it\u2019s free as long as you keep your survey to 10 questions or fewer and have less than 100 responses. even if you need a subscription, it\u2019s only $24 per month and i believe you can cancel anytime. check them out at <a href=\"http:\/\/www.surveymonkey.com\">www.surveymonkey.com<\/a>.<\/p>\n<p><strong>netpromoter<\/strong><\/p>\n<p>it\u2019s worth mentioning netpromoter, which is a client loyalty and satisfaction score you can compute from clients\u2019 answers to the following question, \u201chow likely is it that you would recommend [your company] to a friend or colleague?\u201d the answer is based on a 10-point scale, where the higher the rank, the better the score. you can find out more here: <a href=\"http:\/\/www.netpromoter.com\/\">www.netpromoter.com<\/a><\/p>\n<p>be sure to include some version of this question in your survey.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p><strong>don&#8217;t assume you know how they feel.<\/strong><br \/>\n<em>by sandi leyva<\/em><\/p>\n","protected":false},"author":1345,"featured_media":47752,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[3120,2295],"tags":[1056,6,114,822],"class_list":["post-52155","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pro-member-exclusive","category-solo","tag-entrepreneur","tag-bsg-business-builder","tag-small-firm","tag-solo"],"acf":[],"yoast_head":"<!-- this site is optimized with the yoast seo plugin v24.0 - 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