{"id":52025,"date":"2017-05-25t05:00:49","date_gmt":"2017-05-25t09:00:49","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=52025"},"modified":"2017-05-31t10:32:07","modified_gmt":"2017-05-31t14:32:07","slug":"value-proposition-truly-isnt","status":"publish","type":"post","link":"\/\/www.g005e.com\/2017\/05\/25\/value-proposition-truly-isnt\/","title":{"rendered":"what a value proposition truly is (and isn’t)"},"content":{"rendered":"
<\/a>do it right and win in 4 key areas.<\/strong><\/p>\n by domenick j. esposito<\/i><\/p>\n it is a myth that pricing is the main reason a cpa firm loses clients or proposals.<\/p>\n more on strategic planning: <\/b>the importance of m&a culture due diligence<\/a> | get your money\u2019s worth from non-billable time<\/a> | stay independent but keep looking upward<\/a> | ineffective partners and how to address them<\/a> | the dangers of low-hanging fruit<\/a> | 10 common leadership traps<\/a> | expand your national and global geographic reach<\/a> price is a one-dimensional sales pitch \u2013 your firm is either the lowest price or you\u2019re not \u2013 end of the story and end of the sales pitch. what clients or prospective clients want from their cpa firm is value <\/strong>for the fee (motivation to select your firm = perceived benefits – perceived cost) and a well done and timely delivered audited financial statement or tax return is not the value they are looking for \u2013 those are just the givens. what they are really looking for is a cpa firm that will help their business grow and be more profitable \u2013 a firm that brings real value to the relationship.<\/p>\n anyone can sell price. but selling value is quite another thing to accomplish successfully and consistently.<\/p>\n what is value and how does a firm create and communicate to clients and prospects the value your firm brings? far too many firms believe the value they bring is their product and\/or service. look at almost any cpa firm\u2019s website and 95 percent or more of it is about their services, their people, their areas of expertise and maybe some short client testimonials that no one really relies on to make any retention decision. although it may exist, we have never seen a firm website that has as its focus the value it brings to its clients and we are not talking about fair price, great service and top quality. those are givens claimed by all firms.<\/p>\n \u201ccutting prices or putting things on sale is not sustainable business strategy.\u201d \u2013 howard schultz<\/p><\/blockquote>\n if your growth strategy is based on competing on price, your firm must have the organizational model and processes that allow you to be the lowest-cost provider \u2013 or you lose. but if you need to figure out how to differentiate your firm, you need to create a compelling value proposition. it is really that simple. the challenges most firms face in creating a differentiation model and value proposition they can deliver on and clients will accept as valuable to their business are:<\/p>\n let\u2019s start with a definition of value. value is not defined by what your firm does \u2013 it is defined by what your firm delivers in terms of positive impact. a value proposition is a \u201cpromise of value to be delivered\u201d \u2013 it is a statement that simply reflects in an easily understood message<\/p>\n it is not a slogan or fancy one-liner \u2013\u00a0 it is a statement that separates your firm from the pack.<\/p>\n creating a strong value proposition requires that the message be impactful to your target market and resonate with what clients value. it must be easily understood, clearly communicate the impact your client should expect if they retain your firm and explain why you are different and better. finally, it should be written so that your partners and staff can easily understand and communicate it with confidence in less than 30 seconds.<\/p>\n a sample value proposition might look like this:<\/p>\n xx & co. provides a suite of services focused on middle-market organizations helping our clients achieve their financial goals and improve shareholder value. the client service team will provide guidance and assistance when and where it is needed to ensure that our client relationship grows stronger through the continuous positive impact we provide. we truly care about our clients, their business and their success and we will do all that we can to align our services and team to maximize the positive impact we will have to our client\u2019s organization and success.<\/p>\n creating a value proposition is unique for each firm and like best practices, can\u2019t just be copied from another firm. your value proposition needs to be unique and created with appropriate input from a cross-section of stakeholders. the major steps are:<\/p>\n this is a process best facilitated by an outsider but can be done internally. creating an effective value proposition will challenge many of the myths that exist in the firm, will force some out of their comfort zone and will require strong consensus building best done with the facilitation of an expert.<\/p>\n creating a value proposition takes time, effort and investment but it will without doubt increase your firm\u2019s win percentage, increase cross-selling and upselling success, improve client retention and unite the entire firm behind a common message.<\/p>\n","protected":false},"excerpt":{"rendered":" do it right and win in 4 key areas.<\/strong>
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\nby domenick j. esposito<\/em><\/p>\n","protected":false},"author":1596,"featured_media":49054,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[3120,9],"tags":[],"class_list":["post-52025","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pro-member-exclusive","category-strategy"],"acf":[],"yoast_head":"\n