{"id":14390,"date":"2011-08-16t08:18:38","date_gmt":"2011-08-16t12:18:38","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=14390"},"modified":"2015-10-23t03:46:47","modified_gmt":"2015-10-23t07:46:47","slug":"gold-medal-client-service-start-with-returning-phone-calls","status":"publish","type":"post","link":"\/\/www.g005e.com\/2011\/08\/16\/gold-medal-client-service-start-with-returning-phone-calls\/","title":{"rendered":"gold medal client service: start by returning phone calls"},"content":{"rendered":"<p><strong>if it&#8217;s so simple, why are clients so surprised when it happens?<\/strong><\/p>\n<p style=\"text-align: left;\"><em>editor&#8217;s note: in the weekly research update <a href=\"\/\/www.g005e.com\/join-cpa-trendlines-here\/\">(join here<\/a>), we report initial results from <a href=\"http:\/\/community.icontact.com\/p\/telberg\/newsletters\/cpatrendlines\/posts\/research-update-unhappy-clients\/link?linkurl=http%3a%2f%2fwww.zoomerang.com%2fsurvey%2fweb228bq3cvgbz\" rel=\"nofollow\">a new nationwide survey of client attitudes<\/a>. and it&#8217;s not necessarily a pretty picture. clients are clearly becoming more demanding, with higher expectations for service and value. and yet, too many cpa firms have yet to respond to the challenge. but then, that&#8217;s good for those that do. what&#8217;s your best client satisfaction tip? <a href=\"mailto:news@rickt@www.g005e.com?subject=my%20client%20satisfaction%20story....\">tell us here; we may quote you<\/a>. &#8212; rick telberg <\/em><\/p>\n<p><strong>meanwhile, here are a few of the best client stories we&#8217;ve heard so far<\/strong>&#8230;<\/p>\n<p style=\"text-align: left;\"><em> <a href=\"\/\/www.g005e.com\/2011\/08\/16\/gold-medal-client-service-start-with-returning-phone-calls\/#more-14390\" class=\"more-link\">read more &rarr;<\/a><\/em><\/p>\n<div class='shareinpost'><ul class=\"socialwrap row\"><li class=\"icon_text\"><a  rel='nofollow'  target='_blank'  title='https:\/\/www.facebook.com' 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href='http:\/\/www.linkedin.com\/sharearticle?mini=true&amp;url=https%3a%2f%2fwww.g005e.com%2f2011%2f08%2f16%2fgold-medal-client-service-start-with-returning-phone-calls%2f&amp;title=gold+medal+client+service%3a+start+by+returning+phone+calls&amp;summary=if+it%27s+so+simple%2c+why+are+clients+so+surprised+when+it+happens%3f%0d%0aeditor%27s+note%3a+in+the+weekly+research+update+%28join+here%29%2c+we+report+initial+results+from+a+new+nationwide+survey+of+client+attitudes.+and+it%27s+not+necessarily+a+pretty+picture.+clients+are+clearly+becoming+more+demanding%2c+with+higher+expectations+for+ser'  ><img  src='\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif'  height='24' width='24'  class='image-24' alt='linkedin'  style='background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-850px 0px'   \/> <span class=\"head\">share on linkedin<\/span><\/a><\/li><li class=\"icon_text\"><a  rel='nofollow'  target='_blank'  title='https:\/\/twitter.com\/'  href=\"http:\/\/twitter.com\/share?url=https%3a%2f%2fwww.g005e.com%2f2011%2f08%2f16%2fgold-medal-client-service-start-with-returning-phone-calls%2f&amp;text=%23cpa+link%3a++-+ via+%40cpa_trendlines\"  ><img  src='\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif'  height='24' width='24'  class='image-24' alt='twitter'  style='background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-1625px 0px'   \/> <span class=\"head\">tweet this item<\/span><\/a><\/li><li class=\"icon_text\"><a rel=\"_self\" href=\"mailto:?subject=cpa%20trendlines%20:%20gold%20medal%20client%20service:%20start%20by%20returning%20phone%20calls&amp;body=here's%20something%20worth%20seeing%20from%20\/\/www.g005e.com...\r\n\r\n\r\n\r\n%20%20\/\/www.g005e.com\/2011\/08\/16\/gold-medal-client-service-start-with-returning-phone-calls\/\" title=\"email this: gold medal client service: start by returning phone calls \"><img loading=\"lazy\" decoding=\"async\" src=\"\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif\" height=\"24\"  width=\"24\" style=\"background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-275px 0px\" class=\"image-24\"  alt=\"email\" \/> <span class=\"head\">email this<\/span><\/a><\/li><\/ul><div class=\"clean\"><\/div> <\/div>","protected":false},"excerpt":{"rendered":"<p><strong>if it&#8217;s so simple, why are clients so surprised when it happens?<\/strong><\/p>\n<p style=\"text-align: left;\"><em>editor&#8217;s note: in the weekly research update <a href=\"\/\/www.g005e.com\/join-cpa-trendlines-here\/\">(join here<\/a>), we report initial results from <a href=\"http:\/\/community.icontact.com\/p\/telberg\/newsletters\/cpatrendlines\/posts\/research-update-unhappy-clients\/link?linkurl=http%3a%2f%2fwww.zoomerang.com%2fsurvey%2fweb228bq3cvgbz\" rel=\"nofollow\">a new nationwide survey of client attitudes<\/a>. and it&#8217;s not necessarily a pretty picture. clients are clearly becoming more demanding, with higher expectations for service and value. and yet, too many cpa firms have yet to respond to the challenge. but then, that&#8217;s good for those that do. what&#8217;s your best client satisfaction tip? <a href=\"mailto:news@rickt@www.g005e.com?subject=my%20client%20satisfaction%20story....\">tell us here; we may quote you<\/a>. &#8212; rick telberg <\/em><\/p>\n<p><strong>meanwhile, here are a few of the best client stories we&#8217;ve heard so far<\/strong>&#8230;<\/p>\n<p style=\"text-align: left;\"><em> <a href=\"\/\/www.g005e.com\/2011\/08\/16\/gold-medal-client-service-start-with-returning-phone-calls\/#more-14390\" class=\"more-link\">read more &rarr;<\/a><\/em><\/p>\n<div class='shareinpost'>\n<ul class=\"socialwrap row\">\n<li class=\"icon_text\"><a  rel='nofollow'  target='_blank'  title='https:\/\/www.facebook.com'  href='http:\/\/www.facebook.com\/sharer.php?u=https%3a%2f%2fwww.g005e.com%2f2011%2f08%2f16%2fgold-medal-client-service-start-with-returning-phone-calls%2f&amp;t=gold+medal+client+service%3a+start+by+returning+phone+calls'  ><img  src='\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif'  height='24' width='24'  class='image-24' alt='facebook'  style='background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-300px 0px'   \/> <span class=\"head\">like this on facebook<\/span><\/a><\/li>\n<li class=\"icon_text\"><a  rel='nofollow'  target='_blank'  title='https:\/\/www.linkedin.com\/'  href='http:\/\/www.linkedin.com\/sharearticle?mini=true&amp;url=https%3a%2f%2fwww.g005e.com%2f2011%2f08%2f16%2fgold-medal-client-service-start-with-returning-phone-calls%2f&amp;title=gold+medal+client+service%3a+start+by+returning+phone+calls&amp;summary=if+it%27s+so+simple%2c+why+are+clients+so+surprised+when+it+happens%3f%0d%0aeditor%27s+note%3a+in+the+weekly+research+update+%28join+here%29%2c+we+report+initial+results+from+a+new+nationwide+survey+of+client+attitudes.+and+it%27s+not+necessarily+a+pretty+picture.+clients+are+clearly+becoming+more+demanding%2c+with+higher+expectations+for+ser'  ><img  src='\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif'  height='24' width='24'  class='image-24' alt='linkedin'  style='background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-850px 0px'   \/> <span class=\"head\">share on linkedin<\/span><\/a><\/li>\n<li class=\"icon_text\"><a  rel='nofollow'  target='_blank'  title='https:\/\/twitter.com\/'  href=\"http:\/\/twitter.com\/share?url=https%3a%2f%2fwww.g005e.com%2f2011%2f08%2f16%2fgold-medal-client-service-start-with-returning-phone-calls%2f&amp;text=%23cpa+link%3a++-+ via+%40cpa_trendlines\"  ><img  src='\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif'  height='24' width='24'  class='image-24' alt='twitter'  style='background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-1625px 0px'   \/> <span class=\"head\">tweet this item<\/span><\/a><\/li>\n<li class=\"icon_text\"><a rel=\"_self\" href=\"mailto:?subject=cpa%20trendlines%20:%20gold%20medal%20client%20service:%20start%20by%20returning%20phone%20calls&amp;body=here's%20something%20worth%20seeing%20from%20\/\/www.g005e.com...\n\n\n\n%20%20\/\/www.g005e.com\/2011\/08\/16\/gold-medal-client-service-start-with-returning-phone-calls\/\" title=\"email this: gold medal client service: start by returning phone calls \"><img loading=\"lazy\" decoding=\"async\" src=\"\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif\" height=\"24\"  width=\"24\" style=\"background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-275px 0px\" class=\"image-24\"  alt=\"email\" \/> <span class=\"head\">email this<\/span><\/a><\/li>\n<\/ul>\n<div 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