{"id":14354,"date":"2011-08-03t08:04:56","date_gmt":"2011-08-03t12:04:56","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=14354"},"modified":"2015-10-23t03:46:49","modified_gmt":"2015-10-23t07:46:49","slug":"client-satisfaction-ratings-show-signs-of-decline","status":"publish","type":"post","link":"\/\/www.g005e.com\/2011\/08\/03\/client-satisfaction-ratings-show-signs-of-decline\/","title":{"rendered":"client satisfaction ratings show signs of decline"},"content":{"rendered":"

more firms see the problem. but fewer are doing anything about it.<\/strong><\/p>\n

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what do clients really want? in their own words: service.<\/figcaption><\/figure>\n

by rick telberg<\/em><\/p>\n

just at a time when accounting firms are struggling to gain new clients and hold on to the ones they already have, client satisfaction ratings appear to be dropping.<\/p>\n

read more →<\/a><\/p>\n