{"id":13210,"date":"2011-05-14t01:48:01","date_gmt":"2011-05-14t05:48:01","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=13210"},"modified":"2012-04-10t20:54:44","modified_gmt":"2012-04-11t00:54:44","slug":"how-to-measure-client-satisfaction","status":"publish","type":"post","link":"\/\/www.g005e.com\/2011\/05\/14\/how-to-measure-client-satisfaction\/","title":{"rendered":"how to measure client satisfaction"},"content":{"rendered":"<figure id=\"attachment_2250\" class=\"thumbnail wp-caption alignright\" style=\"width: 150px\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-2250\" title=\"jean caragher\" src=\"\/\/www.g005e.com\/wp-content\/uploads\/2009\/01\/jean_caragher-150x150.jpg\" alt=\"jean caragher\" width=\"150\" height=\"150\" srcset=\"\/\/www.g005e.com\/wp-content\/uploads\/2009\/01\/jean_caragher-150x150.jpg 150w, \/\/www.g005e.com\/wp-content\/uploads\/2009\/01\/jean_caragher-100x100.jpg 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/strong><figcaption class=\"caption wp-caption-text\">jean caragher<\/figcaption><\/figure>\n<p><strong><\/strong><strong>almost any system will do. but you need a system.<\/strong><\/p>\n<p><em>by jean caragher<\/em><br \/>\n<a href=\"http:\/\/capstonemarketing.com\">capstone marketing<\/a><\/p>\n<p>the <a href=\"http:\/\/sevenkeyscpa.com\">seven keys to successful cpa firm management<\/a> research indicates that the majority of cpa firms have no client-satisfaction program at all. while any system will do, you need a system in place whether it includes face-to-face interviews, written surveys, online surveys or focus groups.<\/p>\n<p>burr &amp; forman llp a law firm with offices in five southeastern states averages two client interviews per month with the aim of meeting with their top 50 clients once every two years.<\/p>\n<p>the goals of the interviews are: <a href=\"\/\/www.g005e.com\/2011\/05\/14\/how-to-measure-client-satisfaction\/#more-13210\" class=\"more-link\">read more &rarr;<\/a><\/p>\n<div class='shareinpost'><ul class=\"socialwrap row\"><li class=\"icon_text\"><a  rel='nofollow'  target='_blank'  title='https:\/\/www.facebook.com'  href='http:\/\/www.facebook.com\/sharer.php?u=https%3a%2f%2fwww.g005e.com%2f2011%2f05%2f14%2fhow-to-measure-client-satisfaction%2f&amp;t=how+to+measure+client+satisfaction'  ><img  src='\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif'  height='24' width='24'  class='image-24' alt='facebook'  style='background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-300px 0px'   \/> <span class=\"head\">like this on facebook<\/span><\/a><\/li><li class=\"icon_text\"><a  rel='nofollow'  target='_blank'  title='https:\/\/www.linkedin.com\/'  href='http:\/\/www.linkedin.com\/sharearticle?mini=true&amp;url=https%3a%2f%2fwww.g005e.com%2f2011%2f05%2f14%2fhow-to-measure-client-satisfaction%2f&amp;title=how+to+measure+client+satisfaction&amp;summary=%5bcaption+id%3d%22attachment_2250%22+align%3d%22alignright%22+width%3d%22150%22+caption%3d%22jean+caragher%22%5d%5b%2fcaption%5d%0d%0a%0d%0aalmost+any+system+will+do.+but+you+need+a+system.%0d%0a%0d%0aby+jean+caragher%0d%0acapstone+marketing%0d%0a%0d%0athe+seven+keys+to+successful+cpa+firm+management+research+indicates+that+the+majority+of+cpa+firms+have+no+client-satisfaction+p'  ><img  src='\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif'  height='24' width='24'  class='image-24' alt='linkedin'  style='background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-850px 0px'   \/> <span class=\"head\">share on linkedin<\/span><\/a><\/li><li class=\"icon_text\"><a  rel='nofollow'  target='_blank'  title='https:\/\/twitter.com\/'  href=\"http:\/\/twitter.com\/share?url=https%3a%2f%2fwww.g005e.com%2f2011%2f05%2f14%2fhow-to-measure-client-satisfaction%2f&amp;text=%23cpa+link%3a++-+ via+%40cpa_trendlines\"  ><img  src='\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif'  height='24' width='24'  class='image-24' alt='twitter'  style='background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-1625px 0px'   \/> <span class=\"head\">tweet this item<\/span><\/a><\/li><li class=\"icon_text\"><a rel=\"_self\" href=\"mailto:?subject=cpa%20trendlines%20:%20how%20to%20measure%20client%20satisfaction&amp;body=here's%20something%20worth%20seeing%20from%20\/\/www.g005e.com...\r\n\r\n\r\n\r\n%20%20\/\/www.g005e.com\/2011\/05\/14\/how-to-measure-client-satisfaction\/\" title=\"email this: how to measure client satisfaction \"><img loading=\"lazy\" decoding=\"async\" src=\"\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif\" height=\"24\"  width=\"24\" style=\"background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-275px 0px\" class=\"image-24\"  alt=\"email\" \/> <span class=\"head\">email this<\/span><\/a><\/li><\/ul><div class=\"clean\"><\/div> <\/div>","protected":false},"excerpt":{"rendered":"<figure id=\"attachment_2250\" class=\"thumbnail wp-caption alignright\" style=\"width: 150px\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-2250\" title=\"jean caragher\" src=\"\/\/www.g005e.com\/wp-content\/uploads\/2009\/01\/jean_caragher-150x150.jpg\" alt=\"jean caragher\" width=\"150\" height=\"150\" srcset=\"\/\/www.g005e.com\/wp-content\/uploads\/2009\/01\/jean_caragher-150x150.jpg 150w, \/\/www.g005e.com\/wp-content\/uploads\/2009\/01\/jean_caragher-100x100.jpg 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/strong><figcaption class=\"caption wp-caption-text\">jean caragher<\/figcaption><\/figure>\n<p><strong><\/strong><strong>almost any system will do. but you need a system.<\/strong><\/p>\n<p><em>by jean caragher<\/em><br \/>\n<a href=\"http:\/\/capstonemarketing.com\">capstone marketing<\/a><\/p>\n<p>the <a href=\"http:\/\/sevenkeyscpa.com\">seven keys to successful cpa firm management<\/a> research indicates that the majority of cpa firms have no client-satisfaction program at all. while any system will do, you need a system in place whether it includes face-to-face interviews, written surveys, online surveys or focus groups.<\/p>\n<p>burr &amp; forman llp a law firm with offices in five southeastern states averages two client interviews per month with the aim of meeting with their top 50 clients once every two years.<\/p>\n<p>the goals of the interviews are: <a href=\"\/\/www.g005e.com\/2011\/05\/14\/how-to-measure-client-satisfaction\/#more-13210\" class=\"more-link\">read more &rarr;<\/a><\/p>\n<div class='shareinpost'>\n<ul class=\"socialwrap row\">\n<li class=\"icon_text\"><a  rel='nofollow'  target='_blank'  title='https:\/\/www.facebook.com'  href='http:\/\/www.facebook.com\/sharer.php?u=https%3a%2f%2fwww.g005e.com%2f2011%2f05%2f14%2fhow-to-measure-client-satisfaction%2f&amp;t=how+to+measure+client+satisfaction'  ><img  src='\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif'  height='24' width='24'  class='image-24' alt='facebook'  style='background: transparent 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no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-1625px 0px'   \/> <span class=\"head\">tweet this item<\/span><\/a><\/li>\n<li class=\"icon_text\"><a rel=\"_self\" href=\"mailto:?subject=cpa%20trendlines%20:%20how%20to%20measure%20client%20satisfaction&amp;body=here's%20something%20worth%20seeing%20from%20\/\/www.g005e.com...\n\n\n\n%20%20\/\/www.g005e.com\/2011\/05\/14\/how-to-measure-client-satisfaction\/\" title=\"email this: how to measure client satisfaction \"><img loading=\"lazy\" decoding=\"async\" src=\"\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif\" height=\"24\"  width=\"24\" style=\"background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-275px 0px\" class=\"image-24\"  alt=\"email\" \/> <span class=\"head\">email this<\/span><\/a><\/li>\n<\/ul>\n<div class=\"clean\"><\/div>\n<\/p>\n<\/div>\n","protected":false},"author":9,"featured_media":2250,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[5,3120,2287],"tags":[99,701,585],"class_list":["post-13210","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outlook","category-pro-member-exclusive","category-seven-keys","tag-client","tag-client-satisfaction","tag-seven-keys","membership-content","access-restricted"],"acf":[],"yoast_head":"<!-- this site is 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