{"id":123582,"date":"2024-05-24t13:55:01","date_gmt":"2024-05-24t17:55:01","guid":{"rendered":"\/\/www.g005e.com\/?p=123582"},"modified":"2024-08-29t23:53:12","modified_gmt":"2024-08-30t03:53:12","slug":"service-quality-the-key-to-client-retention","status":"publish","type":"post","link":"\/\/www.g005e.com\/2024\/05\/24\/service-quality-the-key-to-client-retention\/","title":{"rendered":"service quality: the key to client retention"},"content":{"rendered":"

\"smiling<\/strong><\/p>\n

bonus: a list of 10 best practices.<\/strong><\/p>\n

by august j. aquila<\/i>
\nprice it right: how to value accounting services<\/i><\/a><\/p>\n

in an earlier post<\/a>, i discussed the cost that firms incur because of poor service. you may recall that the firm in question (a $7 million firm) lost $435,000 because of its poor service quality. once it realized this, it took immediate steps to improve its service quality. here are four things that became more evident to the firm:<\/p>\n

more: <\/b>calculate the cost of losing clients<\/a> | the secrets of great business developers<\/a> | dodge the four curses of a production orientation<\/a> | client acquisition never stops<\/a> | \u2018sales\u2019 is not a four-letter word<\/a> | maybe what you need is a marketing audit<\/a> | three types of marketing message, and which is best<\/a> | why you need progress billing<\/a> | five tips for cross-selling and upselling<\/a> | five keys to successful marketing<\/a>
\n\"goprocpa.com\"exclusively for pro members. <\/span><\/strong>
log in here<\/a> or 2022世界杯足球排名 today<\/a>.<\/span><\/h4>\n

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  1. the firm realized that when it comes to service quality, there is always room for improvement. the more you give your clients, the more they will expect . don\u2019t get me wrong, there is nothing wrong with this; it\u2019s just a fact of life. the firm started to benchmark the best practices in service quality. a list of the best practices they identified is included at the end of this post.<\/li>\n<\/ol>\n

    read more →<\/a><\/p>\n