{"id":123582,"date":"2024-05-24t13:55:01","date_gmt":"2024-05-24t17:55:01","guid":{"rendered":"\/\/www.g005e.com\/?p=123582"},"modified":"2024-08-29t23:53:12","modified_gmt":"2024-08-30t03:53:12","slug":"service-quality-the-key-to-client-retention","status":"publish","type":"post","link":"\/\/www.g005e.com\/2024\/05\/24\/service-quality-the-key-to-client-retention\/","title":{"rendered":"service quality: the key to client retention"},"content":{"rendered":"<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-120194\" src=\"\/\/www.g005e.com\/wp-content\/uploads\/2023\/12\/1600_manphone_adobestock_112105409.png\" alt=\"smiling man talking on phone in office\" width=\"1600\" height=\"1065\" srcset=\"\/\/www.g005e.com\/wp-content\/uploads\/2023\/12\/1600_manphone_adobestock_112105409.png 1600w, \/\/www.g005e.com\/wp-content\/uploads\/2023\/12\/1600_manphone_adobestock_112105409-424x282.png 424w, \/\/www.g005e.com\/wp-content\/uploads\/2023\/12\/1600_manphone_adobestock_112105409-849x565.png 849w, \/\/www.g005e.com\/wp-content\/uploads\/2023\/12\/1600_manphone_adobestock_112105409-768x511.png 768w, \/\/www.g005e.com\/wp-content\/uploads\/2023\/12\/1600_manphone_adobestock_112105409-1536x1022.png 1536w, \/\/www.g005e.com\/wp-content\/uploads\/2023\/12\/1600_manphone_adobestock_112105409-300x200.png 300w, \/\/www.g005e.com\/wp-content\/uploads\/2023\/12\/1600_manphone_adobestock_112105409-600x399.png 600w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/strong><\/p>\n<p><strong>bonus: a list of 10 best practices.<\/strong><\/p>\n<p><i>by august j. aquila<\/i><br \/>\n<a href=\"\/\/www.g005e.com\/shop\/aa17pri\/\"><i>price it right: how to value accounting services<\/i><\/a><\/p>\n<p>in <a href=\"\/\/www.g005e.com\/2024\/05\/17\/calculate-the-cost-of-losing-clients\/\" target=\"_blank\" rel=\"noopener\">an earlier post<\/a>, i discussed the cost that firms incur because of poor service. you may recall that the firm in question (a $7 million firm) lost $435,000 because of its poor service quality. once it realized this, it took immediate steps to improve its service quality. here are four things that became more evident to the firm:<\/p>\n<h4 style=\"padding-left: 40px;\"><b>more: <\/b><a href=\"\/\/www.g005e.com\/2024\/05\/17\/calculate-the-cost-of-losing-clients\/\">calculate the cost of losing clients<\/a> | <a href=\"\/\/www.g005e.com\/2024\/05\/10\/the-secrets-of-great-business-developers\/\">the secrets of great business developers<\/a> | <a href=\"\/\/www.g005e.com\/2024\/04\/21\/dodge-the-four-curses-of-a-production-orientation\/\">dodge the four curses of a production orientation<\/a> | <a href=\"\/\/www.g005e.com\/2024\/03\/29\/client-acquisition-never-stops\/\">client acquisition never stops<\/a> | <a href=\"\/\/www.g005e.com\/2024\/03\/10\/sales-is-not-a-four-letter-word\/\">\u2018sales\u2019 is not a four-letter word<\/a> | <a href=\"\/\/www.g005e.com\/2024\/02\/18\/maybe-what-you-need-is-a-marketing-audit\/\">maybe what you need is a marketing audit<\/a> | <a href=\"\/\/www.g005e.com\/2024\/01\/12\/three-types-of-marketing-message-and-which-is-best\/\">three types of marketing message, and which is best<\/a> | <a href=\"\/\/www.g005e.com\/2023\/12\/15\/why-you-need-progress-billing\/\">why you need progress billing<\/a> | <a href=\"\/\/www.g005e.com\/2023\/11\/03\/five-tips-for-cross-selling-and-upselling\/\">five tips for cross-selling and upselling<\/a> | <a href=\"\/\/www.g005e.com\/2023\/09\/22\/five-keys-to-successful-marketing\/\">five keys to successful marketing<\/a><br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-49700 size-full\" src=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2016\/08\/yellow_key_clip_art-e1375897299811-36p-hi-1-e1603911598474.jpg\" alt=\"goprocpa.com\" width=\"39\" height=\"16\" \/><span style=\"color: #b79c00;\">exclusively for pro members. <\/span><\/strong><span style=\"color: #b79c00;\"><a style=\"color: #b79c00;\" href=\"\/\/www.g005e.com\/wp-login.php?redirect_to=\/\/www.g005e.com\/2024\/05\/24\/service-quality-the-key-to-client-retention\/\">log in here<\/a> or <a class=\"external\" style=\"color: #b79c00;\" href=\"http:\/\/goprocpa.com\/\" target=\"_blank\" rel=\"noopener\">2022世界杯足球排名 today<\/a>.<\/span><\/h4>\n<p>&nbsp;<\/p>\n<ol>\n<li>the firm realized that when it comes to service quality, there is always room for improvement. the more you give your clients, the more they will expect . don\u2019t get me wrong, there is nothing wrong with this; it\u2019s just a fact of life. the firm started to benchmark the best practices in service quality. a list of the best practices they identified is included at the end of this post.<\/li>\n<\/ol>\n<p> <a href=\"\/\/www.g005e.com\/2024\/05\/24\/service-quality-the-key-to-client-retention\/#more-123582\" class=\"more-link\">read more &rarr;<\/a><\/p>\n<div class='shareinpost'><ul class=\"socialwrap row\"><li class=\"icon_text\"><a  rel='nofollow'  target='_blank'  title='https:\/\/www.facebook.com'  href='http:\/\/www.facebook.com\/sharer.php?u=https%3a%2f%2fwww.g005e.com%2f2024%2f05%2f24%2fservice-quality-the-key-to-client-retention%2f&amp;t=service+quality%3a+the+key+to+client+retention'  ><img  src='\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif'  height='24' width='24'  class='image-24' alt='facebook'  style='background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-300px 0px'   \/> <span class=\"head\">like this on facebook<\/span><\/a><\/li><li class=\"icon_text\"><a  rel='nofollow'  target='_blank'  title='https:\/\/www.linkedin.com\/'  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linkedin<\/span><\/a><\/li><li class=\"icon_text\"><a  rel='nofollow'  target='_blank'  title='https:\/\/twitter.com\/'  href=\"http:\/\/twitter.com\/share?url=https%3a%2f%2fwww.g005e.com%2f2024%2f05%2f24%2fservice-quality-the-key-to-client-retention%2f&amp;text=%23cpa+link%3a++-+ via+%40cpa_trendlines\"  ><img  src='\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif'  height='24' width='24'  class='image-24' alt='twitter'  style='background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-1625px 0px'   \/> <span class=\"head\">tweet this item<\/span><\/a><\/li><li class=\"icon_text\"><a rel=\"_self\" href=\"mailto:?subject=cpa%20trendlines%20:%20service%20quality:%20the%20key%20to%20client%20retention&amp;body=here's%20something%20worth%20seeing%20from%20\/\/www.g005e.com...\r\n\r\n\r\n\r\n%20%20\/\/www.g005e.com\/2024\/05\/24\/service-quality-the-key-to-client-retention\/\" title=\"email this: service quality: the key to client retention \"><img loading=\"lazy\" decoding=\"async\" src=\"\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif\" height=\"24\"  width=\"24\" style=\"background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-275px 0px\" class=\"image-24\"  alt=\"email\" \/> <span class=\"head\">email this<\/span><\/a><\/li><\/ul><div class=\"clean\"><\/div> <\/div>","protected":false},"excerpt":{"rendered":"<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-120194\" src=\"\/\/www.g005e.com\/wp-content\/uploads\/2023\/12\/1600_manphone_adobestock_112105409.png\" alt=\"smiling man talking on phone in office\" width=\"1600\" height=\"1065\" srcset=\"\/\/www.g005e.com\/wp-content\/uploads\/2023\/12\/1600_manphone_adobestock_112105409.png 1600w, \/\/www.g005e.com\/wp-content\/uploads\/2023\/12\/1600_manphone_adobestock_112105409-424x282.png 424w, \/\/www.g005e.com\/wp-content\/uploads\/2023\/12\/1600_manphone_adobestock_112105409-849x565.png 849w, \/\/www.g005e.com\/wp-content\/uploads\/2023\/12\/1600_manphone_adobestock_112105409-768x511.png 768w, \/\/www.g005e.com\/wp-content\/uploads\/2023\/12\/1600_manphone_adobestock_112105409-1536x1022.png 1536w, \/\/www.g005e.com\/wp-content\/uploads\/2023\/12\/1600_manphone_adobestock_112105409-300x200.png 300w, \/\/www.g005e.com\/wp-content\/uploads\/2023\/12\/1600_manphone_adobestock_112105409-600x399.png 600w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/strong><\/p>\n<p><strong>bonus: a list of 10 best practices.<\/strong><\/p>\n<p><i>by august j. aquila<\/i><br \/>\n<a href=\"\/\/www.g005e.com\/shop\/aa17pri\/\"><i>price it right: how to value accounting services<\/i><\/a><\/p>\n<p>in <a href=\"\/\/www.g005e.com\/2024\/05\/17\/calculate-the-cost-of-losing-clients\/\" target=\"_blank\" rel=\"noopener\">an earlier post<\/a>, i discussed the cost that firms incur because of poor service. you may recall that the firm in question (a $7 million firm) lost $435,000 because of its poor service quality. once it realized this, it took immediate steps to improve its service quality. here are four things that became more evident to the firm:<\/p>\n<h4 style=\"padding-left: 40px;\"><b>more: <\/b><a href=\"\/\/www.g005e.com\/2024\/05\/17\/calculate-the-cost-of-losing-clients\/\">calculate the cost of losing clients<\/a> | <a href=\"\/\/www.g005e.com\/2024\/05\/10\/the-secrets-of-great-business-developers\/\">the secrets of great business developers<\/a> | <a href=\"\/\/www.g005e.com\/2024\/04\/21\/dodge-the-four-curses-of-a-production-orientation\/\">dodge the four curses of a production orientation<\/a> | <a href=\"\/\/www.g005e.com\/2024\/03\/29\/client-acquisition-never-stops\/\">client acquisition never stops<\/a> | <a href=\"\/\/www.g005e.com\/2024\/03\/10\/sales-is-not-a-four-letter-word\/\">\u2018sales\u2019 is not a four-letter word<\/a> | <a href=\"\/\/www.g005e.com\/2024\/02\/18\/maybe-what-you-need-is-a-marketing-audit\/\">maybe what you need is a marketing audit<\/a> | <a href=\"\/\/www.g005e.com\/2024\/01\/12\/three-types-of-marketing-message-and-which-is-best\/\">three types of marketing message, and which is best<\/a> | <a href=\"\/\/www.g005e.com\/2023\/12\/15\/why-you-need-progress-billing\/\">why you need progress billing<\/a> | <a href=\"\/\/www.g005e.com\/2023\/11\/03\/five-tips-for-cross-selling-and-upselling\/\">five tips for cross-selling and upselling<\/a> | <a href=\"\/\/www.g005e.com\/2023\/09\/22\/five-keys-to-successful-marketing\/\">five keys to successful marketing<\/a><br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-49700 size-full\" src=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2016\/08\/yellow_key_clip_art-e1375897299811-36p-hi-1-e1603911598474.jpg\" alt=\"goprocpa.com\" width=\"39\" height=\"16\" \/><span style=\"color: #b79c00;\">exclusively for pro members. <\/span><\/strong><span style=\"color: #b79c00;\"><a style=\"color: #b79c00;\" href=\"\/\/www.g005e.com\/wp-login.php?redirect_to=\/\/www.g005e.com\/2024\/05\/24\/service-quality-the-key-to-client-retention\/\">log in here<\/a> or <a class=\"external\" style=\"color: #b79c00;\" href=\"http:\/\/goprocpa.com\/\" target=\"_blank\" rel=\"noopener\">2022世界杯足球排名 today<\/a>.<\/span><\/h4>\n<p>&nbsp;<\/p>\n<ol>\n<li>the firm realized that when it comes to service quality, there is always room for improvement. the more you give your clients, the more they will expect . don\u2019t get me wrong, there is nothing wrong with this; it\u2019s just a fact of life. the firm started to benchmark the best practices in service quality. a list of the best practices they identified is included at the end of this post.<\/li>\n<\/ol>\n<p> <a href=\"\/\/www.g005e.com\/2024\/05\/24\/service-quality-the-key-to-client-retention\/#more-123582\" class=\"more-link\">read more &rarr;<\/a><\/p>\n<div class='shareinpost'>\n<ul class=\"socialwrap row\">\n<li class=\"icon_text\"><a  rel='nofollow'  target='_blank'  title='https:\/\/www.facebook.com'  href='http:\/\/www.facebook.com\/sharer.php?u=https%3a%2f%2fwww.g005e.com%2f2024%2f05%2f24%2fservice-quality-the-key-to-client-retention%2f&amp;t=service+quality%3a+the+key+to+client+retention'  ><img  src='\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif'  height='24' width='24'  class='image-24' alt='facebook'  style='background: transparent 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no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-1625px 0px'   \/> <span class=\"head\">tweet this item<\/span><\/a><\/li>\n<li class=\"icon_text\"><a rel=\"_self\" href=\"mailto:?subject=cpa%20trendlines%20:%20service%20quality:%20the%20key%20to%20client%20retention&amp;body=here's%20something%20worth%20seeing%20from%20\/\/www.g005e.com...\n\n\n\n%20%20\/\/www.g005e.com\/2024\/05\/24\/service-quality-the-key-to-client-retention\/\" title=\"email this: service quality: the key to client retention \"><img loading=\"lazy\" decoding=\"async\" src=\"\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/images\/blank.gif\" height=\"24\"  width=\"24\" style=\"background: transparent url(\/\/www.g005e.com\/wp-content\/plugins\/share-and-follow\/default\/24\/sprite-feb-24.png) no-repeat;padding:0;margin:0;height:24px;width:24px;background-position:-275px 0px\" class=\"image-24\"  alt=\"email\" \/> <span class=\"head\">email this<\/span><\/a><\/li>\n<\/ul>\n<div class=\"clean\"><\/div>\n<\/p>\n<\/div>\n","protected":false},"author":1331,"featured_media":120194,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[2271,3120],"tags":[],"class_list":["post-123582","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","category-pro-member-exclusive","membership-content","access-restricted"],"acf":[],"yoast_head":"<!-- this site is optimized with the yoast seo plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>service quality: the key to client retention - 卡塔尔世界杯常规比赛时间<\/title>\n<meta name=\"description\" content=\"actionable intelligence for tax, accounting, and financial professionals\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"\/\/www.g005e.com\/2024\/05\/24\/service-quality-the-key-to-client-retention\/\" \/>\n<meta property=\"og:locale\" content=\"en_us\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"service quality: the key to client retention - 卡塔尔世界杯常规比赛时间\" \/>\n<meta property=\"og:description\" content=\"actionable intelligence for tax, accounting, and financial professionals\" \/>\n<meta property=\"og:url\" content=\"\/\/www.g005e.com\/2024\/05\/24\/service-quality-the-key-to-client-retention\/\" \/>\n<meta property=\"og:site_name\" content=\"卡塔尔世界杯常规比赛时间\" 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