{"id":122237,"date":"2024-02-06t12:02:17","date_gmt":"2024-02-06t17:02:17","guid":{"rendered":"\/\/www.g005e.com\/?p=122237"},"modified":"2024-08-29t23:53:56","modified_gmt":"2024-08-30t03:53:56","slug":"how-to-craft-a-service-level-agreement","status":"publish","type":"post","link":"\/\/www.g005e.com\/2024\/02\/06\/how-to-craft-a-service-level-agreement\/","title":{"rendered":"how to craft a service level agreement"},"content":{"rendered":"<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-38566\" src=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2015\/01\/clientmeeting_dollarphotoclub_61325424.jpg\" alt=\"man and woman at table in client meeting\" width=\"1600\" height=\"1067\" srcset=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2015\/01\/clientmeeting_dollarphotoclub_61325424.jpg 1600w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2015\/01\/clientmeeting_dollarphotoclub_61325424.jpg 300w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2015\/01\/clientmeeting_dollarphotoclub_61325424.jpg 600w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2015\/01\/clientmeeting_dollarphotoclub_61325424-290x193.jpg 290w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2015\/01\/clientmeeting_dollarphotoclub_61325424-590x393.jpg 590w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2015\/01\/clientmeeting_dollarphotoclub_61325424-190x126.jpg 190w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/strong><\/p>\n<p><strong>bonus: a sample checklist.<\/strong><\/p>\n<p><i>by penny breslin<\/i><br \/>\n<a href=\"\/\/www.g005e.com\/shop\/its-not-just-the-numbers-by-penny-breslin-and-damien-greathead-pb22its\/\"><i>it\u2019s not just the numbers<\/i><\/a><\/p>\n<p>anytime there is a business relationship between entities, expect to see a contract or some form of written agreement. in outsourcing, as in many other relationships, this is called a <strong>service level agreement (sla)<\/strong>. this agreement is used to establish the scope of the engagement. it clearly states who is responsible for what, when, where and how. it provides a <em>quid pro quo <\/em>that you can verify with the business owner(s), so that both parties are fully aware of their obligations.<\/p>\n<blockquote><p><b>more:<\/b> <a href=\"\/\/www.g005e.com\/2024\/01\/30\/three-examples-pricing-your-bos-value-add\/\">three examples: pricing your bos value add<\/a> | <a href=\"\/\/www.g005e.com\/2024\/01\/23\/how-to-assess-needs-for-a-client-proposal\/\">how to assess needs for a client proposal<\/a> | <a href=\"\/\/www.g005e.com\/2023\/12\/19\/best-practices-for-source-doc-permissions-and-handling\/\">best practices for source doc permissions and handling<\/a> | <a href=\"\/\/www.g005e.com\/2023\/11\/28\/every-back-office-support-client-needs-a-playbook\/\">every back office support client needs a playbook<\/a> | <a href=\"\/\/www.g005e.com\/2023\/10\/04\/strengthen-client-ties-with-workflow-tools\/\">strengthen client ties with workflow tools<\/a> | <a href=\"\/\/www.g005e.com\/2023\/09\/13\/understand-your-online-marketing-options\/\">understand your online marketing options<\/a> | <a href=\"\/\/www.g005e.com\/2023\/08\/22\/narrow-your-prospects-by-choosing-a-vertical\/\">narrow your prospects by choosing a vertical<\/a> | <a href=\"\/\/www.g005e.com\/2023\/08\/01\/build-your-team-then-choose-your-clients\/\">build your team, then choose your clients<\/a> | <a href=\"\/\/www.g005e.com\/2023\/07\/11\/how-back-office-support-adds-value\/\">how back office support adds value<\/a><br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-49700 size-full\" src=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2016\/08\/yellow_key_clip_art-e1375897299811-36p-hi-1-e1603911598474.jpg\" alt=\"goprocpa.com\" width=\"39\" height=\"16\" \/><span style=\"color: #b79c00;\">exclusively for pro members. <\/span><\/strong><span style=\"color: #b79c00;\"><a style=\"color: #b79c00;\" href=\"\/\/www.g005e.com\/wp-login.php?redirect_to=\/\/www.g005e.com\/2024\/02\/06\/how-to-craft-a-service-level-agreement\/\">log in here<\/a> or <a class=\"external\" style=\"color: #b79c00;\" href=\"http:\/\/goprocpa.com\/\" target=\"_blank\" rel=\"noopener\">2022世界杯足球排名 today<\/a>.<\/span><\/p><\/blockquote>\n<p>the important thing is to go through each function and each area with the business owners(s), have them read it with you together and check off each item so that they are clear on what you expect from them, and so you are clear on what deliverables you are promising.<br \/>\n <a href=\"\/\/www.g005e.com\/2024\/02\/06\/how-to-craft-a-service-level-agreement\/#more-122237\" class=\"more-link\">read more &rarr;<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-38566\" src=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2015\/01\/clientmeeting_dollarphotoclub_61325424.jpg\" alt=\"man and woman at table in client meeting\" width=\"1600\" height=\"1067\" srcset=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2015\/01\/clientmeeting_dollarphotoclub_61325424.jpg 1600w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2015\/01\/clientmeeting_dollarphotoclub_61325424.jpg 300w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2015\/01\/clientmeeting_dollarphotoclub_61325424.jpg 600w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2015\/01\/clientmeeting_dollarphotoclub_61325424-290x193.jpg 290w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2015\/01\/clientmeeting_dollarphotoclub_61325424-590x393.jpg 590w, https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2015\/01\/clientmeeting_dollarphotoclub_61325424-190x126.jpg 190w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/strong><\/p>\n<p><strong>bonus: a sample checklist.<\/strong><\/p>\n<p><i>by penny breslin<\/i><br \/>\n<a href=\"\/\/www.g005e.com\/shop\/its-not-just-the-numbers-by-penny-breslin-and-damien-greathead-pb22its\/\"><i>it\u2019s not just the numbers<\/i><\/a><\/p>\n<p>anytime there is a business relationship between entities, expect to see a contract or some form of written agreement. in outsourcing, as in many other relationships, this is called a <strong>service level agreement (sla)<\/strong>. this agreement is used to establish the scope of the engagement. it clearly states who is responsible for what, when, where and how. it provides a <em>quid pro quo <\/em>that you can verify with the business owner(s), so that both parties are fully aware of their obligations.<\/p>\n<blockquote>\n<p><b>more:<\/b> <a href=\"\/\/www.g005e.com\/2024\/01\/30\/three-examples-pricing-your-bos-value-add\/\">three examples: pricing your bos value add<\/a> | <a href=\"\/\/www.g005e.com\/2024\/01\/23\/how-to-assess-needs-for-a-client-proposal\/\">how to assess needs for a client proposal<\/a> | <a href=\"\/\/www.g005e.com\/2023\/12\/19\/best-practices-for-source-doc-permissions-and-handling\/\">best practices for source doc permissions and handling<\/a> | <a href=\"\/\/www.g005e.com\/2023\/11\/28\/every-back-office-support-client-needs-a-playbook\/\">every back office support client needs a playbook<\/a> | <a href=\"\/\/www.g005e.com\/2023\/10\/04\/strengthen-client-ties-with-workflow-tools\/\">strengthen client ties with workflow tools<\/a> | <a href=\"\/\/www.g005e.com\/2023\/09\/13\/understand-your-online-marketing-options\/\">understand your online marketing options<\/a> | <a href=\"\/\/www.g005e.com\/2023\/08\/22\/narrow-your-prospects-by-choosing-a-vertical\/\">narrow your prospects by choosing a vertical<\/a> | <a href=\"\/\/www.g005e.com\/2023\/08\/01\/build-your-team-then-choose-your-clients\/\">build your team, then choose your clients<\/a> | <a href=\"\/\/www.g005e.com\/2023\/07\/11\/how-back-office-support-adds-value\/\">how back office support adds value<\/a><br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-49700 size-full\" src=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2016\/08\/yellow_key_clip_art-e1375897299811-36p-hi-1-e1603911598474.jpg\" alt=\"goprocpa.com\" width=\"39\" height=\"16\" \/><span style=\"color: #b79c00;\">exclusively for pro members. <\/span><\/strong><span style=\"color: #b79c00;\"><a style=\"color: #b79c00;\" href=\"\/\/www.g005e.com\/wp-login.php?redirect_to=\/\/www.g005e.com\/2024\/02\/06\/how-to-craft-a-service-level-agreement\/\">log in here<\/a> or <a class=\"external\" style=\"color: #b79c00;\" href=\"http:\/\/goprocpa.com\/\" target=\"_blank\" rel=\"noopener\">2022世界杯足球排名 today<\/a>.<\/span><\/p>\n<\/blockquote>\n<p>the important thing is to go through each function and each area with the business owners(s), have them read it with you together and check off each item so that they are clear on what you expect from them, and so you are clear on what deliverables you are promising.<br \/>\n <a href=\"\/\/www.g005e.com\/2024\/02\/06\/how-to-craft-a-service-level-agreement\/#more-122237\" class=\"more-link\">read more &rarr;<\/a><\/p>\n","protected":false},"author":4581,"featured_media":38566,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"129943,138048,136315,134808,137944,129835","_relevanssi_noindex_reason":"","footnotes":""},"categories":[3184,3120,3002],"tags":[],"class_list":["post-122237","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-advisory","category-pro-member-exclusive","category-special","membership-content","access-restricted"],"acf":[],"yoast_head":"<!-- this site is optimized with the yoast seo plugin v24.0 - 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