{"id":119730,"date":"2023-12-19t12:12:08","date_gmt":"2023-12-19t17:12:08","guid":{"rendered":"\/\/www.g005e.com\/?p=119730"},"modified":"2024-08-29t23:54:15","modified_gmt":"2024-08-30t03:54:15","slug":"best-practices-for-source-doc-permissions-and-handling","status":"publish","type":"post","link":"\/\/www.g005e.com\/2023\/12\/19\/best-practices-for-source-doc-permissions-and-handling\/","title":{"rendered":"best practices for source doc permissions and handling"},"content":{"rendered":"
<\/strong><\/p>\n four steps to asserting control.<\/strong><\/p>\n by penny breslin<\/i> permissions are key. in our company only three people have a connection to their local c drive from our managed server. also, we can track who is logged in, from where, how long and what they accessed.<\/p>\n more:<\/b> sixteen guidelines for naming conventions<\/a> | revisit your back office support procedures<\/a> | federated search: what it is, why it matters<\/a> | accounting tech tools to minimize your pain<\/a> | do your apps play well with others?<\/a> | it\u2019s ok to have favorite clients<\/a> if documents are in our cloud storage, the permissions to download them can be turned off. viewing is done from within the document storage app. nothing is perfect. they can still take a screenshot but we attempt to keep things as closed as possible while still allowing for work and efficiency. last year we were contacted by a firm for outsourcing. the partner who was overseeing us was somewhat miffed when she received a slack message saying we could not do our work. we had no access to source documents. we could access the cloud storage system they were using, but there were no files.<\/p>\n it turned out that an employee who had quit them that week had downloaded quite a few client files then deleted them before leaving for good. she not only deleted client files but apparently internal informational documents too. i wondered how long she had been doing this. and what kind of a client this was going to end up being.<\/p>\n sometimes you are not ready for external employees. having permissions on everything would have perhaps saved them this grief, but then i thought, they would have had to pay attention. some do, some don\u2019t, all should. if you cannot insource client work efficiently and securely, you really cannot outsource it very well either. that ex-employee was not a team player, yet she was given the keys to the whole system.<\/p>\n obtaining client records is a process that includes educating the client on the most efficient way and then rewarding the client when they do it this way. the most efficient way is, when possible, removing the client from the process. asking for documents keeps you, your client and your team in the old way of doing things. here\u2019s what we\u2019ve found works best.<\/p>\n create a checklist for this in the service level agreement (sla).<\/strong> your sla should clearly define what source documents<\/strong> you need to receive and when<\/strong> you need to receive them, and the method for getting documents to you. give the client several options while always pointing out the most efficient. they will often take the least efficient; however, newer startups with a younger ownership rarely opt for anything on paper. some options include:<\/p>\n define your turnaround time, feedback responses and pricing based on the options the client has selected.<\/strong> the more efficient, the faster the turnaround and the lower the price. create a sliding scale of prices and let your client know why. your time is as valuable to you as theirs is to them. but if you give them good, clean, up-to-date data, they will reward you.<\/p>\n have your staff do the begging for small documents. make sure they enter notes \u2013 your customer relationship management or workflow should keep track of outgoing emails to clients. run reports to see which clients are moving quickly in adopting newer technologies. gift them for this. get rid of the slow adopters among both your clients and your staff who will not adhere to the sla and checklists. get more of the fast adopters. educate yourself and your team continuously.<\/p>\n document the method of capture in the sla. <\/strong>once you and the client agree to a method of capture, add it to the sla and save it to the shared drive or client vault on the portal. make sure your staff reads each sla and signs off on the acceptance and understanding of the work. you might also want to add a link to the sla in the client procedures subpage to the contact record in your crm.<\/p>\n next, get to work making sure you are updated on the latest communication options that work with your accounting software. use the introduction of that latest and greatest technology as a means to have happy, forward-thinking conversations with your clients.<\/p>\n pick a method and stick to that one method.<\/strong> avoid a blended system of half emails and half client upload as it will allow the client to default to the easy option. you will end up training your client and your team on exceptions to the rule. this is the opposite of where you want to go. the bos retains all financial documents and by using the managed server or a collaborative document management system, you now have all the source documents at your fingertips. this is far better than having the documents on local pcs, in filing cabinets or stacked on the desk. find a dms with combined workflow or a workflow with a document storage capability.<\/p>\n","protected":false},"excerpt":{"rendered":" four steps to asserting control.<\/strong>
\nit\u2019s not just the numbers<\/i><\/a><\/p>\n
\nexclusively for pro members. <\/span><\/strong>log in here<\/a> or 2022世界杯足球排名 today<\/a>.<\/span><\/p><\/blockquote>\n
\n<\/p>\ncase study: the importance of permissions<\/h3>\n
obtaining the source documents<\/h3>\n
\n
\n<\/a>
\nby penny breslin<\/i>
\nit\u2019s not just the numbers<\/i><\/a><\/p>\n","protected":false},"author":4581,"featured_media":109262,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[3184,3120,3002],"tags":[],"class_list":["post-119730","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-advisory","category-pro-member-exclusive","category-special"],"acf":[],"yoast_head":"\n