{"id":116668,"date":"2023-09-26t11:57:02","date_gmt":"2023-09-26t15:57:02","guid":{"rendered":"\/\/www.g005e.com\/?p=116668"},"modified":"2024-08-27t17:01:08","modified_gmt":"2024-08-27t21:01:08","slug":"its-ok-to-say-no-to-clients-even-the-large-ones","status":"publish","type":"post","link":"\/\/www.g005e.com\/2023\/09\/26\/its-ok-to-say-no-to-clients-even-the-large-ones\/","title":{"rendered":"it\u2019s okay to say no to clients (even the large ones)"},"content":{"rendered":"

\"\"<\/p>\n

working with \u201csmaller\u201d clients can often be more rewarding \u2013 and profitable \u2013 than \u201cbig\u201d clients.<\/strong><\/p>\n

by frank stitely<\/em>
\nthe relentless cpa<\/i><\/a><\/p>\n

there\u2019s a reason you aren\u2019t actively training clients to allow you to work efficiently. you\u2019re afraid that you\u2019ll lose clients.<\/p>\n

i guarantee that you will.<\/p>\n

more: <\/b>control your time: avoid ambush meetings and calls<\/a> | get clients to bring tax docs early \u2026 yes, early<\/a> |\u00a0why time tracking still matters<\/a> | make fewer mistakes, increase revenue and capacity<\/a> | six ways to create a millennial-friendly firm<\/a> | do you know your turnaround time?<\/a>
\n\"goprocpa.com\"exclusively for pro members. <\/span><\/strong>log in here<\/a> or 2022世界杯足球排名 today<\/a>.<\/span><\/p><\/blockquote>\n

clients have trained you to be inefficient. they\u2019ll resist retraining. some of them will leave and infect someone else\u2019s practice.<\/p>\n

the reason you fear losing clients is that you fear you can\u2019t replace them.<\/p>\n

<\/p>\n

that\u2019s a marketing problem.<\/p>\n

this isn\u2019t about marketing. however, here\u2019s frank\u2019s rule of marketing: revenue cures a multitude of ills. many of you shut down your marketing efforts years ago. you stopped marketing because you feared that you couldn\u2019t manage growth.<\/p>\n

you couldn\u2019t manage growth because your existing clients made you inefficient. you need a steady stream of new prospects so that you can select the ones who add value to your practice. a steady stream of new clients removes the fear of losing the bad ones. in fact, you\u2019ll want to fire the bad ones.<\/p>\n

a couple of years ago, i inherited a large-revenue client from my retiring partner. we billed them nearly $18,000 per year on a fixed-price contract.<\/p>\n

my retiring partner had dealt with the owner for years, and they had a great personal relationship.<\/p>\n

i took over the relationship as the owner retired and passed on the company to his sons. in the middle of my second year with them, i had some serious misgivings. first, they weren\u2019t a very profitable client for us. i was unhappy with the time we were spending on what seemed like a never-ending growth in new tax returns for us to prepare. they were also sensitive about price.<\/p>\n

worse than the money, however, they wouldn\u2019t take advice, and then they would complain about the consequences. one of the sons wanted to decide when i could take a vacation because he wanted to close his books in mid-december \u2013 not the end of the year. why? he wanted to take a vacation the last week of the year.<\/p>\n

how many red flags does one need to know this is a bad client?<\/p>\n

apparently, i needed one more.<\/p>\n

i had a phone call to discuss a draft tax return with one of the sons.<\/p>\n

he said, \u201cyou don\u2019t know who you\u2019re talking to.\u201d yes, i did. i was talking to an ex-client.<\/p>\n

we have a steady stream of new clients that gives us the freedom to say no, even to a big-revenue client. i would rather have four $4,500 clients than one $18,000 client. large clients think they own you and want to control the relationship. that\u2019s how you end up doing bad things.<\/p>\n

our saying is, \u201cwe\u2019ll replace them by close of business today.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

working with \u201csmaller\u201d clients can often be more rewarding \u2013 and profitable \u2013 than \u201cbig\u201d clients.<\/strong>
\n\"\"<\/a>
\nby frank stitely<\/em>
\nthe relentless cpa<\/i><\/a><\/p>\n","protected":false},"author":1362,"featured_media":116671,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[3058,1905,2254,70,2327,1908,2271,2274,3120,3002,9,1906,2246],"tags":[4278,3958,4281,3808,127,4283,3807],"class_list":["post-116668","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-client-accounting-services","category-clients-and-service","category-growth","category-humor","category-innovation","category-management","category-marketing","category-pricing","category-pro-member-exclusive","category-special","category-strategy","category-tax-practice","category-busy-season","tag-billing-rate","tag-cpa-billing-rates","tag-fee-structure","tag-frank-stitely","tag-clients","tag-pricing-rates","tag-stitely"],"acf":[],"yoast_head":"\nit\u2019s 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