{"id":109302,"date":"2023-03-08t11:58:37","date_gmt":"2023-03-08t16:58:37","guid":{"rendered":"\/\/www.g005e.com\/?p=109302"},"modified":"2024-08-07t23:09:36","modified_gmt":"2024-08-08t03:09:36","slug":"hello-irs-anybody-home-2","status":"publish","type":"post","link":"\/\/www.g005e.com\/2023\/03\/08\/hello-irs-anybody-home-2\/","title":{"rendered":"hello? irs? anybody home?"},"content":{"rendered":"<p><a href=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2013\/02\/head-down-with-phone-590w.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-26328\" src=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2013\/02\/head-down-with-phone-590w.jpg\" alt=\"\" width=\"424\" height=\"304\" \/><\/a><strong>pulling people off the phones: not helpful.<\/strong><\/p>\n<p><em>by 卡塔尔世界杯常规比赛时间 research<\/em><\/p>\n<p>the latest results from the 2023 cpatrendlines busy season barometer showed a significant shift in practitioners\u2019 main concern this year. it used to be \u201clate or unprepared clients.\u201d<\/p>\n<blockquote><p><b>more: <\/b><a href=\"\/\/www.g005e.com\/2023\/03\/06\/taxpayer-assistance-centers-need-upgrade\/\">taxpayer assistance centers need upgrade<\/a> | <a href=\"\/\/www.g005e.com\/2023\/03\/03\/on-business-outlook-cpas-are-confident-and-concerned\/\">on business outlook, cpas are confident \u2026 and concerned<\/a> | <a href=\"\/\/www.g005e.com\/2023\/03\/02\/at-the-irs-short-on-staff-means-short-on-service\/\">at the irs, short on staff means short on service<\/a> | <a href=\"\/\/www.g005e.com\/2023\/03\/01\/tax-pros-offer-advice-for-small-businesses\/\">tax pros offer advice for small businesses<\/a> | <a href=\"\/\/www.g005e.com\/2023\/02\/28\/busy-season-barometer-finds-many-cpas-in-transition\/\">busy season barometer finds many cpas in transition<\/a> | <a href=\"\/\/www.g005e.com\/2023\/02\/27\/more-cpas-see-worsening-economy\/\">more cpas see worsening economy<\/a> | <a href=\"\/\/www.g005e.com\/2023\/02\/26\/has-early-tax-season-optimism-peaked\/\">has early tax season optimism peaked?<\/a> | <a href=\"\/\/www.g005e.com\/2023\/02\/06\/marchternity-just-say-no\/\">marchternity: just say \u2018no\u2019<\/a><br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-49700 size-full\" src=\"https:\/\/cpatwpe.s3.amazonaws.com\/cpatrendlines\/wp-content\/uploads\/2016\/08\/yellow_key_clip_art-e1375897299811-36p-hi-1-e1603911598474.jpg\" alt=\"goprocpa.com\" width=\"39\" height=\"16\" \/><span style=\"color: #b79c00;\">exclusively for pro members. <\/span><\/strong><span style=\"color: #b79c00;\"><a style=\"color: #b79c00;\" href=\"\/\/www.g005e.com\/wp-login.php?redirect_to=\/\/www.g005e.com\/2023\/03\/08\/hello-irs-anybody-home-2\/\">log in here<\/a> or <a class=\"external\" style=\"color: #b79c00;\" href=\"http:\/\/goprocpa.com\/\" target=\"_blank\" rel=\"noopener\">2022世界杯足球排名 today<\/a>.<\/span><\/p><\/blockquote>\n<p>now \u201cirs operations\u201d has surged to first place, cited by 53 percent of respondents.<\/p>\n<p>ouch, right? the agency charged with collecting taxes is the biggest problem for those who file tax returns for a living.<br \/>\n<!--more--><br \/>\nthe problems at the irs are myriad, but one of the most obvious is the phones. understandably, taxpayers who haven\u2019t got time to read the 75,000 pages of the tax code and its regulations instinctively reach for the phone to get an answer.<\/p>\n<p><strong>87 percent never got through<\/strong><\/p>\n<p>last year, 87 percent of the taxpayers who called one of the irs\u2019s 62 phone lines might have been better off reading the 75,000 pages. they never got through. the lucky ones had to spend an average of 29 minutes on hold before getting shunted off to someone who all too often couldn\u2019t answer their question.<\/p>\n<p>having been pressured by the taxpayer advocacy service year after year, the irs has managed to make a few changes.<\/p>\n<ul>\n<li>last year some 5,000 new employees were hired as customer service representatives by the wage &amp; investment division, where returns are generally processed.<\/li>\n<li>31 toll-free phone lines now have customer callback technology.<\/li>\n<li>chatbots can help callers on several accounts management lines.<\/li>\n<li>chatbots on automated collection system lines can help taxpayers who owe less than $25,000.<\/li>\n<\/ul>\n<p><strong>shifting duties<\/strong><\/p>\n<p>long afflicted with an inadequate budget, the irs has been trying to shift csr duties to meet the demands of the moment. sometimes they answer phones. sometimes they work on tax returns. sometimes they do neither so they can train more csrs.<\/p>\n<p>in her annual report to congress, national taxpayer advocate director erin m. collins points out something that should be obvious to anyone not in congress: pulling a csr off the phones to process returns only leaves more phones unanswered. and pulling a csr off returns to answer phones results in more return backlog. and having them train new people results in both problems.<\/p>\n<p>\u201canswering taxpayer phone calls and processing tax returns and correspondence are two core aspects of the irs mission that it must be able to handle,\u201d collins wrote in her annual report. \u201cthe irs must continue to learn from the lessons of past filing seasons, to improve taxpayer service, to avoid causing self-inflicted challenges, and to not aim to achieve the highest los if it comes at the cost of creating processing backlogs.\u201d<\/p>\n<p>los stands for level of service, a percentage expressing the extent to which the irs completes a given obligation. the los for telephone service in 2019 was 56.2 percent. in 2022, it plummeted to a dismal 21.3 percent.<\/p>\n<p>the drop in los was even worse for the practitioner priority line. in 2019, it was 78.3 percent. not bad! in 2022, it was 16.9 percent. very bad!<\/p>\n<p>the lousy phone service resulted in yet another problem: a surge in calls to taxpayer assistance centers. some 10.8 million callers attempted to reach a tac in order to make an appointment. only 15 percent were taken care of.<\/p>\n<p><strong>a letter of common frustrations<\/strong><\/p>\n<p>but 2023 just might be better. the irs is aiming to reach an 85 percent overall phone los. but can they accomplish that without causing bigger refund backlogs?<\/p>\n<p>a letter received by the taxpayer advocacy service from an 88-year-old mother, cited in the nta report, sums up a lot of common frustrations.<\/p>\n<p>\u201cmy son died sept. 8, 2021, leaving the need for a tax return for income covering jan. 1, 2021, to sept. 7, of 2021. the return was completed by a cpa and needed fiduciary documents added, so was mailed classified to kansas city, mo, irs march 14, 2022.<\/p>\n<p>\u201cmarch ended, so did april and may and i became concerned there was no correspondence. then began the phone calls, emails and conversations to elicit information about the status of the return. phone call after phone call and punching numbers would get to a point and then exit without explanation. i then began a search for an appointment for someone to help me find the status of my son\u2019s return. eventually i could get to the point of identifying [the] return and give them my identity. at that point the answer was (computer) we can\u2019t help you and a cutoff.<\/p>\n<p>\u201cmore searching brought me to an appointment with a person to help!!!! after waiting and waiting and cutoffs, &#8216;enough&#8217; i said and walked into the federal building in richmond, va., in search of the irs. what i found was a huge open office space with 30-plus chairs in rows and at least eight cubicles for interviews. only one agent, one taxpayer and one young employee were there. i explained my troubles and held out my documents of proof \u2013 the girl would not look at them as she explained i must have an appointment! she took my name, told me to go home and i would have a call in 48 hours for the appointment!!!! 48 hours and on \u2013 no call! \u2013 from march to the middle of july and no one seems to care! &#8230;\u201d<\/p>\n<p>such treatment does not encourage well-meaning taxpayers to pay what they owe. quite to the contrary, it can serve as an excuse to not comply or to file an erroneous \u201cwhatever\u201d return. the irs \u2013 and the congress that fails to fund it \u2013 should improve service if it expects voluntary compliance. it could start by answering the phone.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><strong>pulling people off the phones: not helpful.<\/strong><br \/>\n<a href=\"\/\/www.g005e.com\/2023\/03\/08\/hello-irs-anybody-home-2\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-109306\" src=\"\/\/www.g005e.com\/wp-content\/uploads\/2023\/03\/250_head-down-with-phone.jpg\" alt=\"\" width=\"250\" height=\"167\" \/><\/a><br \/>\n<em>by 卡塔尔世界杯常规比赛时间 research<\/em><\/p>\n","protected":false},"author":17,"featured_media":26328,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[2269,3120,3002,2246],"tags":[],"class_list":["post-109302","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-politics","category-pro-member-exclusive","category-special","category-busy-season"],"acf":[],"yoast_head":"<!-- this site is optimized with the 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