\nhow can you measure this?<\/p>\nthis, to me, is the most important job of the reviewer, but it is not a metric you can easily develop. many firms that bother to measure anything at all, measure their comfort level of what they can get results for.<\/p>\n
this is the wrong way<\/b> to approach it. i also know firms that measure everything but evaluate nothing!<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n
<\/td>\n <\/td>\n <\/td>\n <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/p>\n
eight more ways to evaluate staff and tax season are by:<\/p>\n
\nstaff who make repeated errors<\/li>\n staff who don\u2019t listen to instructions<\/li>\n staff who don\u2019t follow procedures or omit required standardized workpapers or lead sheets<\/li>\n staff who continuously miss deadlines<\/li>\n staff who always seem to work under pressure<\/li>\n staff whom clients complain about who do not return calls or are not responsive to their questions<\/li>\n staff who can\u2019t seem to finish anything<\/li>\n staff who do not keep the partner or manager informed of their progress and questions and concerns of clients<\/li>\n<\/ul>\ni believe it is the responsibility of the reviewer to note these things and discuss with a partner. quality is paramount and must be given a super-high priority. i really think a zero-tolerance attitude toward mistakes needs to be instituted. (i know \u2013 i keep repeating this!)<\/p>\n
reviewers need to look at quality from a very selfish standpoint. the better the quality in the work assigned to them, the less work they will do, the lower the backlog, the lower the tedium for them, the more issues they will develop and the more enjoyment and satisfaction they will get from their jobs. also, the more money the firm will make.<\/p>\n
time it takes to review a return:<\/strong> my rule of thumb based upon my experience and observations is that it takes a reviewer about 40 percent of the time it took to prepare the return. without ticking and tying or using a peer preparer as a pre-reviewer, this drops to 10 percent for the reviewer. the savings of 30 percent shifts to the peer preparer who is reviewing the input. this seems like a good tradeoff.<\/p>\nmovement that disagrees with me:<\/strong> there is a \u201cmovement\u201d (that i will not name) that says the work must always be pushed forward and never backward. this is a complete contradiction of what i am suggesting about having the preparer make all corrections, and which i have been doing for many many years with absolute success. (i suggest that the evangelists of this \u201cmovement\u201d never prepared a tax return during tax season for an accounting firm, although while i have spoken to some of these people, i never ascertained this.)<\/p>\nthe movement dictates that the reviewer should make all corrections, because giving it to the preparer to fix is a backward motion and defeats the prupose and efficiency and effectiveness of their system, which is to push work forward. they claim no value is added to the customer by having added or unnecessary touches and handling. i know some adherents of this movement who made a minor change \u2013 they want their reveiwers to make all \u201csmall\u201d changes and to send the return back to the preparer if major changes are necessary. they define small by changes that will take the reviewer less than 15 minutes to do.<\/p>\n
this needs some discussion by me because i totally disagree with this. keep in mind that the end goal is to improve the work of the reviewers and have them perform at their best level, which in the long run will make tax season better for everyone in the firm and will also result in less costs and added profits.<\/p>\n
\nmy contention is that the preparer will never learn to avoid those errors or that carelessness, if they do not actually fix it themselves.<\/li>\n the goal is to elevate the quality of the preparers, have them become more careful and deliberate in their work, and for the firm to end up with effectively functioning staff. not having preparers become responsible for their own errors defeats this goal and relegates the practice to permanently having poor performing staff. i have found that preparers fixing their own errors is the best way to train in this regard. we should all be in this business for the long haul, and error reduction is an investment in the solidity of your practice for every moment afterward.<\/li>\n the reviewer\u2019s time is what we are trying to conserve because it is the most valuable of the tax preparation process. even if you are just concerned with this tax season only, you will still be better off because you are utilizing your resources at a maximum efficiency. you are using procedures that keep the reviewers away from work someone else could do and maximizing the time they spend doing what only they could do. even if total time is added to the preparation, it will be at the lowest levels while reducing time at the highest levels. keep your eye on the big picture \u2013 which is the future of your practice.<\/li>\n question: if the reviewer corrects the errors, who will review those corrections? it is quite possible that the reviewer will make some errors while making the corrections \u2013 probably not many, but there would be some.<\/li>\n when a reviewer makes the corrections instead of the preparer, this is an instance of upward delegation<\/strong>.<\/em> that makes no sense to me.<\/li>\nlet\u2019s do some simple math. assume the reviewers will fix all errors that would take less than 15 minutes. if the reviewer reviews five returns a day in a 10-hour day and spends 12 minutes a return to fix errors, that means the reviewer is spending 60 minutes a day as a result of the upward delegation. the reviewer loses the production of 10 percent of their review time.<\/li>\n<\/ul>\nhere is a worksheet to fill in your own numbers:<\/p>\n
production for a reviewer during tax season<\/strong><\/p>\nyou\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 my example<\/p>\n
<\/p>\n
time per return\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/u>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 2 hours<\/p>\n
<\/p>\n
# returns needed to reviewed \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/u>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 200<\/p>\n
<\/p>\n
# hours during tax season\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/u>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 400 (40 days)<\/p>\n
<\/p>\n
time to respond to upward delegation by fixing errors<\/strong><\/p>\n <\/p>\n
you\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 my example<\/p>\n
<\/p>\n
time per return to fix errors\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/u>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 12 minutes<\/p>\n
<\/p>\n
# returns needed to be reviewed \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/u>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 200<\/p>\n
<\/p>\n
# hours during tax season\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/u>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 2400 minutes (40 hours )<\/p>\n","protected":false},"excerpt":{"rendered":"
also: eight kinds of staff you don\u2019t want.<\/strong><\/p>\nby ed mendlowitz<\/i> \nhow to review tax returns: the field-tested update<\/i><\/a><\/p>\n","protected":false},"author":1341,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[3002,2246],"tags":[],"class_list":["post-109298","post","type-post","status-publish","format-standard","hentry","category-special","category-busy-season"],"acf":[],"yoast_head":"\njudge reviewers by how tax preparers improve - 卡塔尔世界杯常规比赛时间<\/title>\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\t \n\t \n\t \n