strategy

bonus chart: waves of innovation from 1970 to the present.

by jody padar
the radical cpa

what the radical cpas have done is put our cus­tomers first. we have made our firms customer-centric instead of the traditional firm-centric model of years past.

more on radicalism: customer viewpoint: creating a journey map | basics of process mapping: how and who | target prospects for best fit | how spiritual value affects pricing | keep scope creep and seep from hurting bottom line | make radical connections | 5 radical ways to be social and strategic | how social media transforms firms to their core | six competitive advantages for the radical cpa 

our firms have changed to meet the needs and requirements of today’s fast-paced mobile, social, value, experience-driven consumers.

being a radical cpa is hard.

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bonus: examples, including a complete tax return preparation.

by jody padar
the radical cpa

we use a value stream map, a process map and a sipoc in process mapping. what all of these have in common is that they highlight the process, time, inventory levels and the actors.

more on radicalism: understanding the types and uses of process maps | 4 questions for choosing the right digital workflow tool | target prospects for best fit | radical pricing fixes cash flow problems | the radical approach to bundling services | how i got started being social

however, one key variable they all fail to take into account is the customer’s emotions as they journey through the process. a customer journey map solves this problem.
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different maps serve different purposes.

by jody padar
the radical cpa

there are several different kinds of process maps. each map has a specific purpose and use, so here we will cover some of the more common and useful maps.

more on radicalism: process maps: methods, meetings and materials | basics of process mapping: how and who | who, me a consultant? | radical pricing fixes cash flow problems | get ready for radical transparency | six competitive advantages for the radical cpa

mapping symbols

despite the wide array of mapping symbol choices available in products such as visio, powerpoint or others, there are four basic symbols that are used in most maps.
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bonus checklist: 3 key points for mapping a process.

by jody padar
the radical cpa

there are several ways to gather the information you need to create your process map.

more on radicalism: basics of process mapping: how and who | who, me a consultant? | target prospects for best fit | keep scope creep and seep from hurting bottom line | the radical approach to bundling services | get ready for radical transparency

depending on the scope and length of the process, you could observe the process in action. this works best for a process that cycles quickly. if a process can be started and com­pleted several times in a day or an hour, this is a good candidate for observation. if you can observe multiple operators performing the process, you will begin to get an idea how consistently it is followed.

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consider your “pain points.”

by jody padar
the radical cpa

in creating a process map, there are several choices to be made that will determine who and what is needed. since, as we mentioned before, almost everything is a process, consider this the process mapping process.

more on radicalism: process mapping for improvement | who, me a consultant? | target prospects for best fit | the radical approach to bundling services | get ready for radical transparency | 10 radical steps into the cloud

the first decision is which process to map.

what do you want to select?
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four ways adam smith can help you run your firm better.

by jody padar
the radical cpa

adam smith discovered a basic truth of process improvement: you can’t improve a process if you don’t know what the process is.

more on radicalism:  | target prospects for best fit | keep scope creep and seep from hurting bottom line | the radical approach to bundling services | let’s get radical about content | each social channel has a language | 10 radical steps into the cloud | six competitive advantages for the radical cpa

exclusively for pro members. log in here or 2022世界杯足球排名 today.

around the time of the american revolution, adam smith made the first recorded attempt at process improvement by mapping out the 18 distinct opera­tions involved in creating a single metal pin. by documenting and understanding each step, he was able to suggest improvements to make the best use of the labor and machines available at the time.

while this is easier to see in a manufacturing environment, it still applies in a service-based industry like ours.

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are you ready to experience the process?

by jody padar
the radical cpa

without standardization, your customer isn’t going to be able to expect consistent results.

more on radicalism: who, me a consultant? |how spiritual value affects pricing | radical pricing fixes cash flow problems | keep scope creep and seep from hurting bottom line | the radical approach to pricing | let’s get radical about content | 5 radical ways to be social and strategic | how i got started being social | radical customers are on their way | 5 radical transparencies; are you ready?| being radical is all about your customer  |  

exclusively for pro members. log in here or 2022世界杯足球排名 today.

workflow is just a fancy name for an electronic process and how information moves through a firm. in the old days it was the way a paper file moved from desk to desk. today it is how a digital file of data moves through an office or firm. it’s every­thing from customer input to tax return delivery. email is not a good solution for keeping track of where everything is within an office.

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it’s time to look at yourself in a new light.

by jody padar
the radical cpa

i love andersen consulting, now accenture. i especially love the story that when andersen consulting first started, the consul­tants who worked for the firm were not accountants. they hired mostly liberal arts majors – creative thinkers who were exception­al at communicating and innovating, but not so great with the numbers. the executives at andersen taught the consultants accounting and, well, how to be an actual consultant.

more on radicalism: target prospects for best fit | how spiritual value affects pricing | radical pricing fixes cash flow problems | each social channel has a language | 5 radical ways to be social and strategic | six competitive advantages for the radical cpa | 5 radical transparencies; are you ready? | why start being radical now? | the roots of ‘radical’ cpas

>>> sign up for jody padar’s radical cpa updates for the future-ready firm

i hope this motivates today’s firms. this younger generation of accountants has more than 150 hours of accounting, but they are less well rounded than previous generations. this is a problem.

we can no longer complain to the aicpa as to when they made that 150-hour rule, why they created more necessity for young accountants to learn more useless financial knowledge that’s constantly changing as opposed to having them develop better writing and analytical skills. that’s most important in today’s workforce.

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