firm of the future will shift focus from what it does to what the client wants. edi osborne of mentorplus is on a mission, a mission to transform the profession one firm at a time to a client-centric business model. … continued
survey shows 82% of cpas at top 100 accounting firms tie new technology adoption to client retention and firm growth. bay street group research finds accounting firm partners are embracing document management and software-as-a-service solutions to meet client needs and … continued
client service is not just smile training — it’s about treating people the way they wanted to be treated.
by arnold sanow
arnoldsanow.com
in today’s fast-changing and competitive environment, excellent client service is not only nice but essential for success. in fact, the only way to differentiate yourself and to become less of a commodity in the marketplace is through outstanding service.
more: arnold sanow at 卡塔尔世界杯常规比赛时间
the strategies for keeping clients for life can be honed down to some basic steps that any business owner can use. read more →
good advice from a top venture capital investor on what he wants to hear. before you call mark suster, a two-time entrepreneur who joined grp partners in 2007 after selling his company to salesforce.com, with your next big idea, first … continued
are portals part of your client service strategy yet? in this series of soundbites from his keynote speech at the annual cch users’ conference, cch wolters kluwer ceo kevin robert starts by challenging accountants to understand their clients’ service needs. … continued
clients seek broader array of services via cch few concerns weigh more on the minds of accountants than the desire to satisfy, and retain, clients. as cpa firms look to build client loyalty and grow profitability, a new cch nationwide … continued
kirkland albrecht & fredrickson battles a bruising recession. by rick telberg by the time you read this, ken kirkland will be packing for a trip to the india beach resort of thiruvananthapuram as the newly named international chairman of the … continued
what do accountants talk about when they talk about…? when 卡塔尔世界杯常规比赛时间 asks practicing accountants how they “delight” clients during busy season, one word pops up more than any other: “personal.” clearly, clients respond to “financial” “planning” “service” with “questions” … continued