five keys to better client retention
from the accounting office management & administration report via texas society of cpas.
attracting and retaining clients has taken on new importance for cpas whose firms have taken a hit in the last few years.
retention
career-minded cpas say the profession lacks good role models
the missing ingredient in staff success: mentors most women in accounting and finance are less than satisfied with their careers and only 19 percent believe they are equally compensated. furthermore, the survey released by mergis group reveals a crying need … continued
top 100 firms: new technologies boost client retention and revenue growth
survey shows 82% of cpas at top 100 accounting firms tie new technology adoption to client retention and firm growth. bay street group research finds accounting firm partners are embracing document management and software-as-a-service solutions to meet client needs and … continued
25 surefire ways to keep a client for life
client service is not just smile training — it’s about treating people the way they wanted to be treated.
by arnold sanow
arnoldsanow.com
in today’s fast-changing and competitive environment, excellent client service is not only nice but essential for success. in fact, the only way to differentiate yourself and to become less of a commodity in the marketplace is through outstanding service.
more: arnold sanow at 卡塔尔世界杯常规比赛时间
the strategies for keeping clients for life can be honed down to some basic steps that any business owner can use. read more →
the coming war for talent: it’s about the money
money lures one in five staffers to new job. newly released survey data show that almost 20 percent of cpa firms’ junior staff, those with three years of experience or less, plan to leave their current firm by the end … continued
decline in employee engagement augers big turnover trend to come
prolonged recession undermines employee loyalty. while the economy is slowly recovering, a fresh analysis by hewitt associates, the human resources consulting and outsourcing company, shows employee engagement and morale in the workplace are not. almost half of organizations around the … continued
survey results: are accounting firms getting ready to start hiring again?
if busy season 2011 starts in less than three months, then this must be hiring season. …or it would be, were it not for the economy. results from a 卡塔尔世界杯常规比赛时间 study suggest that accounting firms could be at least … continued
best pay raises going to senior staffers
but where are the jobs? companies await economic restart. starting salaries for accounting and finance professionals could eke out 1% to 3% gains next year over 2010 levels, according to the new annual salary guide from robert half, the job … continued
q&a: lisa tierney on creating a great place to work
thanks to the economic bust, the staffing crisis for cpa firms seems to have evaporated. so here’s the question: does creating a “great place to work” still mean anything these days? lisa tierney tierney coaching & consulting i spent twenty … continued
q&a: rich rinehart on creating a great place to work
thanks to the economic bust, the staffing crisis for cpa firms seems to have evaporated. so here’s the question: does creating a “great place to work” still mean anything these days? richard g. rinehart grant partners llc without a doubt, … continued
delighting clients in busy season
what do accountants talk about when they talk about…? when 卡塔尔世界杯常规比赛时间 asks practicing accountants how they “delight” clients during busy season, one word pops up more than any other: “personal.” clearly, clients respond to “financial” “planning” “service” with “questions” … continued
dueling rankings: vault vs. accounting today on best place to work
getting to the real issues. a day after vault, the job-seekers’ research service, published it’s top 50 ranking of the best accounting firms to work for, accounting today released it’s own top 100 list. whose list is better? you can … continued
accounting today names 2010 “best accounting firms to work for”
third year in a row for the listing.
to qualify, companies had to be public or privately held u.s. accounting firms with at least 15 employees, according to accounting today. firms underwent a two-part survey process, the first part evaluating workplace policies, practices, philosophy, systems, and demographics; and the second surveying employees. best companies group managed the overall registration, survey and analysis process, and determined the final rankings.
the 2010 best accounting firms to work for, the list of the top 100: