why transparency matters in the ‘new firm’

clear glass marble on a beachit’s time to move from number cruncher to advisor. here are 4 questions to ask.

by jody padar
the radical cpa

aside from creating a new way to do compensation and work, the “new firm” model brings upon a whole new level of trans­parency for both the customers you work with and your employ­ees…

more on radicalism:embrace disruption | new thinking brings new results | 10 questions to prepare for radical change | who’s your competition? everyone | how the ‘new firm’ was born | radical firms embrace 4 values | radical or complacent? you choose | 3 questions to ask if you dare

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…in at least four ways:

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new thinking brings new results

illustration of old thinking leading to old resultsbeing radical is all about your customer.

by jody padar
the radical cpa

once you begin brainstorming about overhauling your internal processes, you need to think about it from as many different viewpoints as possible, with an emphasis on design thinking. the easiest way to define design thinking is to look at it from your customer’s perspective instead of yours.

more on radicalism: 10 questions to prepare for radical change | who’s your competition? everyone | how the ‘new firm’ was born | radical firms embrace 4 values | radical or complacent? you choose | 3 questions to ask if you dare

it’s not all about you. i know, i know. but hear me out. it’s hard to look at your firm from a customer’s perspective. that’s why we gravitate to a firm-centric point of view. this point of view asks questions like:
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10 questions to prepare for radical change

chalkboard illustration of "change is now"be the change you want to see.

by jody padar
the radical cpa

“say it with me now: i am a change agent.”

more on radicalism: who’s your competition? everyone | who, me a consultant? | target prospects for best fit | keep scope creep and seep from hurting bottom line | each social channel has a language | six competitive advantages for the radical cpa

before you consider adopting the cloud or any of the “new firm” mindset, you have to ask yourself if you are willing to be the change.
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want change? lead it

chalkboard saying indicating that time to change is nowbonus checklist: 5 questions you need to ask.

by jody padar
the radical cpa

“say it with me now: i am a change agent.”

more radical cpa for pro members (go pro here): who’s your competition? everyone | how the ‘new firm’ was born | radical firms embrace 4 values | radical or complacent? you choose | 3 questions to ask if you dare | who, me a consultant? | target prospects for best fit | radical pricing fixes cash flow problems | keep scope creep and seep from hurting bottom line | the radical approach to bundling services | get radical about pricing  |  more…

before you consider adopting the cloud or any of the “new firm” mindset, you have to ask yourself if you are willing to be the change.
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who’s your competition? everyone

businesswoman at laptop with cloud floating above outstretched handtime to get on the radical bus.

by jody padar
the radical cpa

i’ve been in the cloud for nine years so it’s old news to me.

more on radicalism for pro members: how the ‘new firm’ was born | radical firms embrace 4 values | radical or complacent? you choose | 3 questions to ask if you dare | how spiritual value affects pricing | keep scope creep and seep from hurting bottom line

the biggest thing to do is to look around and look at the competi­tion. you can probably leave your firm and start your own firm with less than $400 a month in software and with no or very limited overhead. isn’t that terrifying for you old-timers!
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how the ‘new firm’ was born

where the roots of ‘radical’ cpas originated.

by jody padar
the radical cpa

i started to use this newfangled payroll software that worked through the internet.

back then they didn’t call it the cloud. it was just payroll software that used an internet browser. it solved my business problems of preparing paychecks, paying taxes and filing tax returns for my customers. the technology was paycycle, a cloud-based payroll software.

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radical firms embrace 4 values

core values against open door at top of stairs in the skythese 4 keys come down to meeting needs.

by jody padar
the radical cpa

people often ask me: what makes a firm a “new firm”? there are four fundamental tenets.

more on radicalism: radical or complacent? you choose | customer viewpoint: creating a journey map | who, me a consultant? | how spiritual value affects pricing | keep scope creep and seep from hurting bottom line | get radical about pricing | how social media transforms firms to their core | radical tenet #1: embrace the cloud | being radical is all about your customer

these four tenets, although adopted dif­ferently within each firm, compromise a new set of values that most of the “movement” firms embrace. ready? here we go:
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radical or complacent? you choose

erasing the words "status quo"“reacting” is no longer enough.

by jody padar
the radical cpa

cpas must be “radicalized” so they cannot be lulled into com­placency and driven by reaction to their current firm or live­lihood. the changes that are happening in today’s fast-paced world need to be addressed.

more on radicalism: 3 questions to ask if you dare | are we really that radical? | customer viewpoint: creating a journey map | process maps: methods, meetings and materials | who, me a consultant? | target prospects for best fit | how spiritual value affects pricing | make radical connections | get ready for radical transparency | the roots of ‘radical’ cpas

you and your team have already felt the changes. the silent majority of many employees are hurt, suspicious and feeling unheard. they see and experience the changes happening around them and don’t understand the complacency or the resistance to change from firm management. you may even be feeling this yourself within your firm of one.
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3 questions to ask if you dare

and 3 questions i should have asked before launching my practice.

by jody padar
the radical cpa

i had just come off a really bad tax season.

this was about nine years ago now, and i knew there had to be a better way. i left a mid-sized firm, with seven partners and about 50 other employ­ees and i joined my dad’s firm — literally and figuratively. figu­ratively, because many of his technology and processes were “old school.”

more on radicalism: are we really that radical? | process maps: methods, meetings and materials | 4 questions for choosing the right digital workflow tool | how spiritual value affects pricing | the radical approach to bundling services | get radical about pricing | each social channel has a language | how i got started being social | six competitive advantages for the radical cpa | the market is moving toward the radicals | going radical: the 4 tenets of a ‘new firm’ | why should cpas be radical?

i was tired of working part-time and not being treated like a contributing member of the firm. my family was young. my son was four years old and my daughter was six. my son was in the process of getting ready for full-time kindergarten and things were just changing in my life. i no longer felt the need to only work part-time, so it seemed like the right time.
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are we really that radical?

illustrating customer at centerbonus chart: waves of innovation from 1970 to the present.

by jody padar
the radical cpa

what the radical cpas have done is put our cus­tomers first. we have made our firms customer-centric instead of the traditional firm-centric model of years past.

more on radicalism: customer viewpoint: creating a journey map | basics of process mapping: how and who | target prospects for best fit | how spiritual value affects pricing | keep scope creep and seep from hurting bottom line | make radical connections | 5 radical ways to be social and strategic | how social media transforms firms to their core | six competitive advantages for the radical cpa 

our firms have changed to meet the needs and requirements of today’s fast-paced mobile, social, value, experience-driven consumers.

being a radical cpa is hard.

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customer viewpoint: creating a journey map

various cartoon facial expressionsbonus: examples, including a complete tax return preparation.

by jody padar
the radical cpa

we use a value stream map, a process map and a sipoc in process mapping. what all of these have in common is that they highlight the process, time, inventory levels and the actors.

more on radicalism: understanding the types and uses of process maps | 4 questions for choosing the right digital workflow tool | target prospects for best fit | radical pricing fixes cash flow problems | the radical approach to bundling services | how i got started being social

however, one key variable they all fail to take into account is the customer’s emotions as they journey through the process. a customer journey map solves this problem.
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understanding the types and uses of process maps

the four basic symbols used in most process maps
the four basic symbols used in most process maps

different maps serve different purposes.

by jody padar
the radical cpa

there are several different kinds of process maps. each map has a specific purpose and use, so here we will cover some of the more common and useful maps.

more on radicalism: process maps: methods, meetings and materials | basics of process mapping: how and who | who, me a consultant? | radical pricing fixes cash flow problems | get ready for radical transparency | six competitive advantages for the radical cpa

mapping symbols

despite the wide array of mapping symbol choices available in products such as visio, powerpoint or others, there are four basic symbols that are used in most maps.
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