10 winning traits of accounting firm leaders

businesswoman sitting in front of business meetingbonus: 3 partners talk about what they learned on the way up.

by marc rosenberg
on staffing

let’s examine the look and feel of leadership at cpa firms.

more on staffing: what staff mentoring is and isn’t | staff need meaningful recognition | the importance of great bosses | do flexible hours help or hurt us? | why flexibility for staff works (and how) | the 12 reasons your staff hates your firm | 8 keys to keeping staff engaged | how to create a talent management strategy | what happened to the relevancy of the cpa profession? | staffing: what cpa firms are learning the hard way
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

i’m probably the millionth person to form a list of important leadership qualities, but i want to share what i have learned from working with cpa firms for over 20 years.
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what staff mentoring is and isn’t

man pointing at computer screen while woman works, both smilingchecklist: 11 things mentors do.

by marc rosenberg
on staffing

the existence of a mentoring program is a statement by the firm that it doesn’t want to leave the retention, development and success of its staff to chance. instead, the firm wants to be proactive about helping staff succeed and grow.

more on staffing: staff need meaningful recognition | the importance of great bosses | do flexible hours help or hurt us? | why flexibility for staff works (and how) | the 12 reasons your staff hates your firm | 8 keys to keeping staff engaged | how to create a talent management strategy | what happened to the relevancy of the cpa profession? | staffing: what cpa firms are learning the hard way
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

a mentor is a neutral sounding board for the staff person.  ideally, a mentor should not be a staff person’s supervisor on work projects.

a mentor helps staff navigate office politics and shows them the ropes, helping guide them to their next roles.
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staff need meaningful recognition

two people talking and smiling in office12 ways to recognize staff.

by marc rosenberg

suppose you ask staff (or partners, for that matter), “how important is it for the firm or your boss to recognize your accomplishments and efforts?”

more on staffing: the importance of great bosses | do flexible hours help or hurt us? | why flexibility for staff works (and how) | the 12 reasons your staff hates your firm | 8 keys to keeping staff engaged | how to create a talent management strategy | what happened to the relevancy of the cpa profession? | staffing: what cpa firms are learning the hard way

a knee-jerk response may be: “it’s nice but not that important. i’m self-motivated and don’t need others to tell me when i do something good.”

i usually regard these responses as somewhat defensive and automated because everyone wants recognition. it’s a fundamental human need.
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the importance of great bosses

businessman leaning on railhighlighting a built-in flaw of the traditional cpa firm structure.

by marc rosenberg
on staffing

in most organizations, everyone reports to a specific individual.

more on staffing: do flexible hours help or hurt us? | why flexibility for staff works (and how) | the 12 reasons your staff hates your firm | 8 keys to keeping staff engaged | how to create a talent management strategy | what happened to the relevancy of the cpa profession? | staffing: what cpa firms are learning the hard way
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

early in my career, i was the controller of a valve manufacturing company. the company grew to the point where i needed to hire an assistant controller. guess who that person reported to 100 percent? guess who was totally responsible for the success of that assistant controller?
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do flexible hours help or hurt us?

man sitting on mountain and searching for mobile signaltaking time off remains a challenge.

by jennifer wilson
on staffing

for better or worse, we can now work anywhere. there’s nowhere our employers and clients can’t reach us. and there’s nowhere we can’t reach our employers and clients.

more on staffing: why flexibility for staff works (and how) | the 12 reasons your staff hates your firm | 8 keys to keeping staff engaged | how to create a talent management strategy | what happened to the relevancy of the cpa profession? | staffing: what cpa firms are learning the hard way
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

some of us like this arrangement. some of us don’t. all things considered, are flexible hours helping or hurting us?
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survey: 97% of leading firms now offer flexible work arrangements

senior businessman mentoring two younger workersbut only 83% provide the tech to do it well.

by jennifer wilson
on staffing

what is work flexibility?

more on staffing: the 12 reasons your staff hates your firm | 8 keys to keeping staff engaged | how to create a talent management strategy | what happened to the relevancy of the cpa profession? | staffing: what cpa firms are learning the hard way
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

at convergence coaching we use the terms “anytime, anywhere work” and “work flexibility” very similarly. both refer to increased flexibility around one’s work schedule and the place where work is done, while simultaneously meeting the needs of clients and staff and the goals of the firm.

convergencecoaching’s anytime, anywhere survey

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the 12 reasons your staff hates your firm

bonus worksheet: calculating the high cost of turnover.

by marc rosenberg
on staffing

let’s examine the state of cpa firm professional staff turnover.

chart on staff retention
staff turnover rates, annualized, by firm size. source: rosenberg map survey at store.www.g005e.com

more on staffing: 8 keys to keeping staff engaged | how to create a talent management strategy | what happened to the relevancy of the cpa profession? | staffing: what cpa firms are learning the hard way
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

the high cost of turnover

much has been written about the high cost of turnover. almost all estimates range from 1 to 1.5 times an employee’s annual compensation.
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are you an ostrich or a giraffe?

ostrich and giraffeare you an ostrich or a giraffe?

by lee eisenstaedt
leading with courage academy

there are leaders of cpa firms who think everything is right with the world, from their client relationships to their people.

how do they know for sure? well, they don’t. there’s been no study or feedback or hard data to go on.  based on their years of experience, they just know…somehow.   it’s the rare ones who have conducted a client survey to uncover festering problems they are unaware of. however, many choose to close themselves off from the truth and continue to operate in the same fashion as if nothing were happening.

then there are those firm leaders who have a clear view of what is working well and what is in dire need of improvement. this type of leader understands that if left unaddressed the urgent problems will remain and, in all likelihood, result in operational breakdowns.  this may involve serious costs to the firm.

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8 keys to keeping staff engaged

talent management modelplus 3 steps each on leveraging and retaining talent.

by marc rosenberg
on staffing

we used to think the primary driver of staff productivity and retention was job satisfaction. but more important is employee engagement where staff think: “i get to go to work today,” instead of, “i have to go to work today.”

more on staffing: how to create a talent management strategy | what happened to the relevancy of the cpa profession? | staffing: what cpa firms are learning the hard way
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

while satisfaction is important, an engaged employee is more productive, produces higher-quality work and is less likely to leave your firm. equally important, engaged staff create engaged clients. these clients spend more money with you by purchasing more services your firm has to offer.
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how to create a talent management strategy

smiling businessmen listening to young female during interview5 steps to acquiring the right employees.

by marc rosenberg
on staffing

what is talent management?

more on staffing: what happened to the relevancy of the cpa profession? | staffing: what cpa firms are learning the hard way
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

it’s an umbrella term for how firms acquire talent, engage people in their firm, develop their skills and retain them. among many things, it addresses:
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what happened to the relevancy of the cpa profession?

college students listening to lecture17 ways to make accounting careers relevant to staff.

by marc rosenberg
on staffing

the business graveyard is littered with major organizations that missed the boat by failing to see cataclysmic game-changers happening right before their eyes.

more on staffing: staffing: what cpa firms are learning the hard way
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

  • ice companies failed to get into refrigeration because they saw themselves in the ice business.
  • railroads missed out on autos and aerospace because they didn’t see themselves in the transportation business.
  • a ceo of digital equipment corporation (dec) said he couldn’t imagine why people would want a computer in their own house.
  • it took the wright brothers five years to get the u.s. government to even talk to them about their invention.

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staffing: what cpa firms are learning the hard way

marc rosenberg, "when firms excel at making their firms great places to work where staff stay and thrive, client service always improves."4 reasons staff are the #1 key to firm success.

by marc rosenberg
on staffing

the ancient greek philosopher heraclitus said:  “there is nothing permanent except change.”

more from the author: how to identify partner potential in staffers | 15 ways to develop staff into partners | staff best practices … for the firm | staff likes and dislikes about the accounting profession | keys to bringing in new partners

goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

people fly and drive cars instead of using horses and carts. technology has replaced calculators, slide rules and how books are written. food is purchased at grocery stores instead of grown on the farm.
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new research: cpa firms hiring more, paying less

cpatrendlines jobs report tiltoverall headcounts expand as average wages decline.

by 卡塔尔世界杯常规比赛时间 research

the accounting profession is on a roll, at least where employment is concerned. record highs are being set for all sectors except bookkeeping, which tied may’s mark, and tax preparation, which has fallen for two months.

meanwhile, women continue to make strong gains, with year-over-year increases ranging from 6.8 to a staggering 23.8 percent. and payroll continues the same path it’s been on for months: more employees, who work longer and make less.

the rise in demand for labor while prices decline would seem to defy the laws of supply and demand.

one or more of several factors may be at play. labor supply may be suddenly expanding as new workers enter the market from the sidelines. or, cpa firms may be throttling wages in order to increase partner incomes, a key factor in potentially lubricating the m&a frenzy as partners age out. or, it could mean firms are replacing high-wage workers with new technologies and pushing more work down the pyramid, raising partner-to-staff leverage — a trend detected in other research studies. in any case, it’s a phenomonon 卡塔尔世界杯常规比赛时间 is investigating.

in this report, 卡塔尔世界杯常规比赛时间 highlights:

  • current hiring trends in each of the bookkeeping, payroll, tax and cpa segments of the industry
  • average hourly wages for key segments
  • typical hours worked per week
  • trends concerning women in the accounting workforce

professional and business services remain one of the bright spots in u.s. employment, which rose by 161,000 in october. the sector rose 43,000 during the month and has added 542,000 jobs over the course of the year. unemployment overall was little changed at 4.9 percent.

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