except for the usual tax due dates, this time of year can be slow for some accounting firms and especially some tax firms. but it doesn’t have to be if you know what to do. here are three ideas you can use to boost your revenue, not just this month, but all year long. read more →
celebrity author anthony “tony” robbins identified six fundamental human needs that everyone has in common, and states that all behavior is simply an attempt to meet those six needs.
these six human needs are certainty, uncertainty/variety, significance, connection/love, growth and contribution.
as an accounting services provider, if you can identify the ways to meet these six needs of your clients (and your staff), if you can recurrently and consistently do things that lead to clients (and your staff) actually experiencing the satisfaction of these needs, you are more likely to improve your firm’s performance. the question to ask is, “what should i do to ensure that my services/products fulfill these needs of my clients?”
for now, let us focus on your clients. here are some suggestions on what to do to fulfill six fundamental needs of your clients. read more →
we’ve worked super-hard on gaining our accounting, tax, and auditing skills. those skills alone will keep us working as employees for someone else, but what if we want to go out on our own or grow our business beyond what we have now?
video q&a: what accountants need to know and how to get started and when. five actions to prepare for obamacare. survey results on client service opportunities.
as compliance services become more commoditized and automated, accountants are faced with how this affects their practice and their bottom line. they can:
serve a higher level client that requires greater complexity, making themselves fairly immune to these changes
serve a larger number of clients to offset a drop in revenue per client averages
add new services to their practice to boost revenue per client
those are pretty much the options available to keep profits from shrinking. but today i want to focus on the third point above, adding new services, and provide you with some ideas on how you may be able to serve your tax compliance clients in new ways.
even if you don’t do taxes, you will find some ideas for new related services you can think about offering to your clients. (remember, it’s easier to sell to existing clients than to acquire new ones.) read more →
question: i am on the board of directors and am treasurer of a not for profit organization. one of the board members is an officer of a commercial bank where we have our accounts. the organization wants to get … continued
a long time business client that owed me a large balance for unpaid fees sent a letter dropping me. he then wrote me a letter requesting me to send “his” papers to his new accountant. can i insist on being paid first or do i have to send the papers? i made some notes on a worksheet adjusting his numbers that went on the tax return. do i have to send this also and if so, do i have to write these up in proper journal entry form?
here’s a great spreadsheet exercise you can do to identify what i call “low-hanging fruit,” which means added revenue that will not take too much time or money to go after.
open excel, and start a worksheet from the sales numbers in your accounting system.
here are the opportunities i see to expand your client services in the area of quickbooks consulting, or for that matter, any accounting software consulting. read more →
question: i have a close friend who is also a client. he went through a rough time with his wife threatening a divorce and we spent a lot of time talking about it (out of office settings). i sent him a bill and he returned it with a notation that “we spoke as friends and not as a professional consultation, and the bill should be cancelled.” what should i do? read more →
since strong client relationships contribute to client satisfaction, longevity and lead generation, partners often encourage their managers and staff to build relationships with their clients. but these managers and staff look at the relationships their firm’s partners have built over time and think it’s impossible to replicate their results.
however, building relationships with clients can be done using the same behaviors that we use when building friendships and courting our spouse or significant other.
consider these 12 tips to build client relationships: read more →
mobile accounting has definitely arrived. a great first question to ask clients who are asking for mobile accounting is to just double-check to see if they have already downloaded their bank apps. if not, that may be something you can help them get set up.
but don’t just think about the core accounting system. get them hooked up with their bank, credit card accounts, paypal, payroll, and any other peripheral support that has an app, like timesheets, field services, and project management. when you do, they will be ecstatic at your resourcefulness and you will be their latest mobile genius.
there are some great new apps that extend core accounting systems’ functionality into our mobile devices. let’s take a look at a few of them for accountants, from quickbooks to adp and a host of new applications: read more →