{"id":80928,"date":"2020-12-30t12:10:42","date_gmt":"2020-12-30t17:10:42","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=80928"},"modified":"2021-02-02t07:26:38","modified_gmt":"2021-02-02t12:26:38","slug":"how-to-train-clients-part-i","status":"publish","type":"post","link":"\/\/www.g005e.com\/2020\/12\/30\/how-to-train-clients-part-i\/","title":{"rendered":"how to train clients"},"content":{"rendered":"
<\/a>skip this, and both service and satisfaction decline. by frank stitely<\/i> you\u2019ll hate me after this post. i\u2019m about to reveal that many of the behaviors that you rationalize as good client service are really just desperate measures to avoid losing bad clients. we\u2019ll talk about getting out of that mess later.<\/p>\n more:<\/b> avoiding projects hung up in process<\/a> | when clients create errors<\/a> | how we killed the tax season client meeting<\/a> | why small firms can win the talent wars<\/a> | there are no easy answers<\/a> | how to thrive as a 21st-century firm<\/a> | farm-aid for accountants?<\/a> | whittle down wip<\/a> clients are trainable \u2013 at least as trainable as jack russell terriers. that is to say, they\u2019re somewhat trainable. however, like jack russell terriers, you train clients or they\u2019ll train you. somebody\u2019s getting trained. here\u2019s an example of how that works.
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