{"id":79094,"date":"2020-09-02t10:00:08","date_gmt":"2020-09-02t14:00:08","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=79094"},"modified":"2020-10-05t12:00:19","modified_gmt":"2020-10-05t16:00:19","slug":"covid-is-calling","status":"publish","type":"post","link":"\/\/www.g005e.com\/2020\/09\/02\/covid-is-calling\/","title":{"rendered":"covid is calling"},"content":{"rendered":"
\"eileen
eileen j. kennedy<\/figcaption><\/figure>\n

…calling you\u2014to reinvent your firm. now.<\/strong><\/p>\n

by 卡塔尔世界杯常规比赛时间\u00a0<\/em><\/p>\n

you may be missing a rare appearance of opportunity in the pandemic that\u2019s stymying everyone else, says eileen j. kennedy in a new 卡塔尔世界杯常规比赛时间 30-minute flash briefing.<\/p>\n

play the video or download the podcast<\/strong>: how to dazzle clients in the covid age<\/a>: creating customized client experiences<\/a><\/p><\/blockquote>\n

in \u201ccreating customized client experiences in the age of covid-19<\/a>,\u201d kennedy rolls out a host of ideas and insights to use the pandemic to:<\/p>\n

    \n
  1. impress current clients,<\/li>\n
  2. improve service,<\/li>\n
  3. leverage feedback to fuel growth,<\/li>\n
  4. open opportunities,<\/li>\n
  5. run meetings to maximum effect,<\/li>\n
  6. overhaul your planning process in accordance with reality,<\/li>\n
  7. gain referrals, and<\/li>\n
  8. win new clients.<\/li>\n<\/ol>\n

    a paradigm shift<\/strong><\/p>\n

    the goal is to achieve a paradigm shift\u2014a whole new way of seeing your business world, treating your clients, and growing your firm.<\/p>\n

    she starts by saying, \u201ctoday we are going to turn everything upside down.\u201d<\/p>\n

    the first thing to shift is your perspective, she says. look at your firm and your clients from your clients\u2019 perspective.<\/p>\n

    your imminent radical change, kennedy warns, can be a shock to clients. if you\u2019re now treating them differently than the way you treated them in january, they will wonder about the cause of the change.<\/p>\n

    covid-19, she says, should be the real and perceived cause of the change. in a sense, it\u2019s your excuse for changing radically.<\/p>\n

    covid, of course, has changed just about everything. businesses are in situations they\u2019ve never been in before. their cpa firms need to change to accommodate their clients\u2019 new needs.<\/p>\n

    two disruptions<\/strong><\/p>\n

    kennedy identifies two disruptions that work in the cpa firm\u2019s favor.<\/p>\n

      \n
    1. most businesses needed the assistance of a cpa to deal with ppp loans. firms that made the effort to help, even under the duress of the pandemic, are appreciated for going that extra mile, in many cases at no cost to the client. the gesture fostered a new kind of relationship between firms and clients. it\u2019s a caring relationship.<\/li>\n
    2. to survive the economic downturn, recover business health, and again hope for longterm growth, clients need a lot of help. any cpa who cares\u2014really cares\u2014about clients will strive to go beyond cranking out tax returns and financial statements. the challenges clients face are an opportunity for cpas to form that new, caring relationship.<\/li>\n<\/ol>\n

      to illustrate this paradigm shift in the cpa-client relationship, kennedy quotes theodore roosevelt, who said, \u201cno one cares how much you know until they know how much you care.\u201d<\/p>\n

      as cpas start to wrap their heads around this paradigm shift, kennedy says they should ask themselves some existential questions:<\/p>\n