{"id":53693,"date":"2018-01-24t05:00:51","date_gmt":"2018-01-24t10:00:51","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=53693"},"modified":"2018-01-24t11:24:26","modified_gmt":"2018-01-24t16:24:26","slug":"focus-enhanced-client-experience","status":"publish","type":"post","link":"\/\/www.g005e.com\/2018\/01\/24\/focus-enhanced-client-experience\/","title":{"rendered":"focus on an enhanced client experience"},"content":{"rendered":"

\"young<\/a>you may be doing the opposite of what clients want.
\n<\/strong><\/p>\n

by domenick j. esposito<\/i>
\n8 steps to great<\/i><\/a><\/p>\n

when choosing a mid-market cpa firm, many clients pay more attention to the ability to \u201cconnect\u201d with the client service partner and staff than to the quality of the work performed as many clients are unable to distinguish between outstanding<\/strong> technical work and competent<\/strong> technical work. and even if clients are sufficiently sophisticated and able to distinguish between outstanding and competent work, their technical needs may simply require competency.<\/p>\n

more on strategic planning: <\/b>22 things leaders must do<\/a> | the top 11 reasons cpa firm mergers fail<\/a> | growth: the difference between the disruptor and the disrupted?<\/a> | m&a: sometimes bigger is better<\/a> | what a value proposition truly is (and isn\u2019t)<\/a> | does your firm need an independent executive committee member?<\/a>
\n\"goprocpa.com\"exclusively for pro members. <\/span><\/strong>log in here<\/a> or 2022世界杯足球排名 today<\/a>.<\/span><\/p><\/blockquote>\n

as a result, when it comes time for an evaluation of the firm, it\u2019s my observation that many, if not most, clients place more emphasis on an enhanced client experience \u2013 including responsiveness, attitude and other non-technical \u201cservice” criteria \u2013 and not the quality of the technical work.
\n read more →<\/a><\/p>\n