{"id":50199,"date":"2016-10-24t05:01:10","date_gmt":"2016-10-24t09:01:10","guid":{"rendered":"https:\/\/48e130086c.nxcli.net\/?p=50199"},"modified":"2018-08-29t07:57:48","modified_gmt":"2018-08-29t11:57:48","slug":"know-clients-want","status":"publish","type":"post","link":"\/\/www.g005e.com\/2016\/10\/24\/know-clients-want\/","title":{"rendered":"survey results: what clients really want"},"content":{"rendered":"

\"rob<\/a>428 business owners surveyed: “what should your accountant do?”<\/strong><\/p>\n

by rob nixon<\/i><\/p>\n

there are two schools of thought on finding out what a customer wants and what they are prepared to pay for.<\/p>\n

more on strategy:<\/b> what it means to be a real-time accountant<\/a> | are your goals big enough?<\/a> | finding new opportunity in compliance services<\/a> | how offshoring is shaking up accounting<\/a> | the profession disrupted: compliance commoditized<\/a>
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the first i\u2019ll call the henry ford way.<\/strong> mr. ford (who founded the ford motor company) famously said that if he asked his customers what they wanted they would have said “a faster horse.” he didn\u2019t ask his customers what they wanted \u2013 instead, he designed something that they needed. however, the customer didn\u2019t know that they needed it yet.
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