is the irs mismeasuring phone service?

bad metrics are hiding problems.

by 卡塔尔世界杯常规比赛时间 research

if there’s one nice thing about phoning the irs, it’s the opportunity to take a nap.

taxpayer naps were a little shorter this year, especially for those calling 35 of the 102 toll-free lines, known as enterprise lines, that taxpayers can call for assistance. those 35 lines are for accounts management (am) issues.

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thanks to a mandate from the secretary of the treasury, the irs hired 7,000 customer service representatives to handle the am lines.