showing leadership through customer service

manager standing in front of wall of tvs

who needs to see you lead?

by martin bissett
passport to partnership

in order to become a commercially aware practice leader, we need to understand the dna of leadership.

any woman or man leading an accounting firm, who chooses to overcome each operational or client challenge as it if their future depended on it, will not only succeed in practice but will become capable of delivering advisory value to their clients unmatched by their competitors, thus achieving true differentiation.

more: firm not thriving? five fixes | five questions about facing challenges | be clear about your roi proposition | it’s time to prepare the next generation | who are you more committed to, your firm or your clients? | nine checkpoints before every prospect meeting | three questions about conversion | six keys to turning prospects into clients | don’t overlook internal communication
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there has been enough behavioral evidence in practice management now observed, collated and reported upon to be able to draw a conclusion that a great leader needs to be at peace internally in order to become a great leader externally. her or his personnel/staff need to see a consistency between that leader’s values and his/her most commonly perceived behaviors.