there’s no secret sauce.
by steven e. sacks
the new fundamentals
business can usually be conducted by phone, videoconference or in person. it really doesn’t matter the approach; what is important is how you comport yourself – irrespective of whether the individual(s) with whom you are dealing are superiors, peers or subordinates. i can’t tell you how many times i have witnessed conversations that were best conducted behind closed doors. the old adage of praise in public, criticize in private is underused or completely ignored.
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when did we fall down on practicing the basics of common courtesy: returning phone calls, knocking before entering an office or saying “excuse me” when certain situations call for it?
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