we must turn unseen clients into human beings in the eyes of staff.
by frank stitely
the relentless cpa
i wasn’t initially certain this post was necessary. i covered a lot of material in my first book and other posts.
more: teaching the meaning of ‘done’ | how we killed the tax season client meeting | why small firms can win the talent wars | there are no easy answers | how to thrive as a 21st-century firm
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however, last night my sleep was haunted by the ghosts of tax return errors past, present and future. i saw my coffin rolling down the chute to the cremation chamber. i was inside shouting that i had one more checklist to complete before my life was done.
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