study by bay street group finds significant opportunities for performance improvement in client service and staff productivity
via businesswire
sunnyvale, calif. & laguna hills, calif. & braintree, mass. — cpas in the nation’s largest firms agree that adopting software-as-a-service (saas), portable document scanners and workflow management technologies provides a competitive edge over low-performing firms. however, the top firms also agree they need to adapt to these solutions at a faster rate to provide even greater client service and maintain a more productive staff.
“highly focused on client needs and expectations.”
these and other findings on profit margins, competition between firms and getting up-to-date with technology are the result of a new study conducted by bay street group, and sponsored by the cloudsolutions alliance. managing partners, partners, senior executives and senior staff from top 100 accounting firms participated in the survey, which shows that the best-managed, most successful firms are aggressively adopting cloud, saas and document management solutions. the survey results show that firms are adopting these technologies in order to become more competitive, provider better client service, and improve client retention.
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