55 search results for sandra wiley

slackers, space cadets, drama queens: managing and motivating ‘challenging’ employees

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sandra wiley, coo, boomer consulting inc.
sandra wiley, coo, boomer consulting inc.

here are just seven types of difficult co-workers. you may know more.

by sandra wiley

anyone who has managed a team has most likely stumbled across a challenging employee. identifying the challenging behavior is easy; finding ways to change the behavior and motivate the team member so they exhibit superstar qualities is the true challenge.

why are they so difficult? why do they continue the unpleasant behavior, even when they are told that it needs to change? because it is working for them! this is behavior that has worked for them before, and allows them to get what they want.

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back to basics with client service

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three rock-solid principles.

by rick telberg

it shouldn’t take an economic downturn and cutthroat competition for accounting firms to rekindle their interest in optimizing client service, satisfaction and retention.

“it should be at the top of the agenda all the time,” sandra wiley, coo at boomer consulting was telling me.

but with the economy of the new normal, client service has become a hot topic.

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sandra wiley: keep recruiting [video]

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even in a down economy… even when you don’t think you need the staff, great talent can attract new business you never expected. here’s a tip from sandra wiley’s presentation…

the 12 best career tips for right now

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your 30-day action plan.

by rick telberg

with the economy staggering, cpas and other finance professionals are finding it a difficult time to get their job hunt into gear.

what should you be doing right now – in this difficult economy and right before busy season – to best position yourself for new career opportunities? i canvassed a few hundred of my closest friends on linkedin and received a dozen ideas from eight very smart people.

here’s your action plan for the next 30 days…

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how cpas profit from new technologies

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implementing the right technology at the right time can be as important as selecting the right products.

by rick telberg

if productivity equals profits for cpa firms, then cpas at this week’s aicpa tech show in las vegas could walk away with a lot of money-making ideas.

much of the gain in cpas’ productivity has already come with the help of new technologies ? technologies on display at the aicpa information technology conference. we already reported on the perspectives of the meeting’s organizers in “cpa tech: ya gotta deal with it” and how vendors are attacking productivity issues for cpas in “the winning formula.”

this week, we talk to a few more vendors about the trends and issues in technology, starting with what may be the practitioner’s biggest headache – tax-season workload compression. read more →