process maps: methods, meetings and materials
bonus checklist: 3 key points for mapping a process.
by jody padar
the radical cpa
there are several ways to gather the information you need to create your process map.
more on radicalism: basics of process mapping: how and who | who, me a consultant? | target prospects for best fit | keep scope creep and seep from hurting bottom line | the radical approach to bundling services | get ready for radical transparency
depending on the scope and length of the process, you could observe the process in action. this works best for a process that cycles quickly. if a process can be started and completed several times in a day or an hour, this is a good candidate for observation. if you can observe multiple operators performing the process, you will begin to get an idea how consistently it is followed.