today's features

you have to start somewhere

wishful thinking won’t move you forward.

by ed mendlowitz
the 30:30 training method

question: thanks for the training memo. although i requested your memo because i know i need help with improving efficiency and the like with my practice, many of your thoughts and ideas i have already thought of but simply did not implement them.

more: two options for collecting past due fees | you can’t win with lowballing | yes, you have to share work papers | should you merge? here’s how to chart your path | hold staff accountable if you want them to listen to you | how to raise your rates | higher fees to start: ten ways to make your tax season better | three ways to start an accounting practice | free consultation? not always | referral fee? forget it
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response: i think you hit part of the nail on the head in what you wrote – you’ve had many of the ideas and “simply did not implement them.”
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olympics of outsourcing and offshoring for accountants

the only difference is it’s not a once in four years event.

by hitendra patil

 the olympic games are the epitome of human achievement. the best athletes in the world come together to compete for the ultimate coveted glory. the accounting profession is no different in its competitive spirit and quest for excellence.

take action now: take this 2-minute quick quiz to evaluate if your firm needs outsourcing.
you will instantly get your score and what that score means.

outsourcing and offshoring have emerged as a necessary remedy to overcome the challenges of the accounting talent shortage. accounting firms leveraging outsourcing and offshoring are like the athletes excelling at the olympics. like the olympics, accounting firms need rigorous preparation, strategic planning, and meticulous execution to succeed with outsourcing and offshoring. let us dive into the comparison between the olympics and outsourcing/offshoring strategies. let us see how accounting firms can assure gold-medalist performance in the olympics of outsourcing and offshoring.

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chris hervochon: be the leader you want to work for

avoid the mental gymnastics required to switch between customers in different industries and niche your services.

this is a preview. the complete 1-hour video episode, with commentary and transcript, is first available exclusively to pro members. 

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the disruptors
with liz farr

chris hervochon is building his firm, better way cpa, “in a very specific way, for our tribes.” he explains, “not everyone needs to be our customer, not everybody’s our tribe, not everybody needs to be our employee.” leading with their core values, the process for bringing on new customers and new employees “weeds out the bad or the potentially poor fit customers,” which, in turn, helps with managing their time, the most valuable thing they have.

more podcasts and videos: ira rosenbloom: don’t merge for the moneyadam lean: get out of the accountant’s trapgeraldine carter: charging more is better for your clientsvimal bava: when working smarter, not harder, is the only option | dawn brolin says grow your firm by shrinking itjason blumer & julie shipp: move leaders out of client service | james graham: drop the billable hour and you’ll bill morekaren reyburn: fix your marketing and fix your business | giles pearson: fix the staffing crisis by swapping experience for education | jina etienne: practice fearless inclusionbill penczak: stop forcing smart people to do stupid worksandra wiley: staffing problem? check your culture | scott scarano: first, grow people. then firm growth can follow |

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his tribe includes marketing agencies, which he started working with by accident. then, one day, he realized that “i like working with these people. they need help. their model fits into what i’m doing. they’re professional services. they work roughly the same way that i do.” so he leaned into his niche.

read more →

how accounting staffing has changed

businesswoman sitting on table while talking with four coworkers

and two major drivers of that change.

by marc rosenberg
cpa firm staff: managing your #1 asset

“treat people as they are and they will remain as they are. treat people as they can be and should be and they will become as they can and should be.” – goethe

“you see, really and truly, apart from the things anyone can pick up, such as dressing and the proper way of speaking and so on, the difference between a lady and a flower girl is not how she behaves, but how she’s treated. i shall always be a flower girl to professor higgins, because he always treats me as a flower girl. but i know i can be a lady to you, colonel pickering, because you always treat me as a lady and always will.” – eliza doolittle in “my fair lady”

more: thirteen traits of partners you’ll want to keep | six rules for keeping partners happy and productive | why strategic thinking impacts your firm’s future | seven things good firms must do | five ways to separate accounting winners from losers | two factors determine firm profitability | don’t make firm profitability a goal | core values: why your firm needs them | five keys in compensating new managing partners | top 20 tough choices for the partner comp committee | voting on ownership basis? three better methods | what partners do and don’t deserve
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the ancient greek philosopher heraclitus said: “there is nothing permanent except change.” people fly and drive cars instead of using horses and carts. technology has replaced calculators, slide rules and the process for writing books. food is purchased at grocery stores instead of grown on farms.

drastic changes have occurred in the cpa industry as well. one of the biggest areas of change is how staff are managed and treated, as shown by this chart.
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archos advisors: a structured approach to change management

innovation insights: effective change management strategies include understanding human nature, scaling and ranking people dependence, and addressing resistance. 

center for accounting transformation
center for accounting transformation

innovation insights
with donny shimamoto

center for accounting transformation

in a rapidly evolving business landscape, managing change effectively is crucial for organizational success. in the latest episode of innovation insights, donny shimamoto, cpa.citp, cgma, hosts diane brown, managing principal, and david graham, principal, from archos advisors, to explore the importance of change management in driving performance and innovation.

more donny shimamoto

“organizations don’t change; it’s the people within them that change,” says brown. this statement encapsulates the essence of change management, which brown defines as applying a structured approach to transition an organization from its current state to a desired future state to achieve specific outcomes.

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bissett bullet: keeping up appearances

today’s bissett bullet: “so many judgments are made of us as accountants by prospective clients, sometimes even before we open our mouths.”

by martin bissett

conclusions made about you by a potential client may be drawn from nothing more than the car you arrive in, for example, and that can be tricky. if the car is deemed too basic, the assumption will be that you’re not as successful as you say. too flashy a car, however, and the inference will be that you’re splashing your client’s cash – “no wonder she charges us so much, we’re funding her lifestyle!” it’s a hard one to get right but as a rule, the aim is to project prosperity, not opulence.

it is important to present as professional an image as possible. in addition to clean, well pressed clothes and fresh breath, taking out an up-to-date laptop, using the latest phone and taking notes with a good quality pen are all external indicators of who and what you are and what it would be like to work with you.

today’s to-do:

make sure that everything about your appearance is as professional as it could possibly be in order to create the right first impression with any potential clients.

see more bissett bullets here

read more →

navigating the challenges and opportunities of a global workforce – accounting arc

accounting firms can thrive in an international economy by leveraging remote work and offshoring.  

accounting arc
with donny shimamoto
center for accounting transformation

in a recent episode of accounting arc, hosts byron patrick, liz mason, and donny shimamoto took a deep dive into the pros and cons of remote work and offshoring in the accounting profession. as experienced professionals who have successfully navigated the shift to remote environments, they provide key insights into the benefits and challenges of this new working landscape. 

more accounting arc

patrick, vice president of client success at the b3 method institute, has embraced remote work for over a decade. he shares his personal preference for the flexibility and efficiency it offers. “i can’t imagine a world in which i don’t work remote,” he confesses, highlighting how ingrained this mode of work has become in his professional life. read more →

here’s how profit sharing improves your firm

pay for performance to reap greater rewards.

by jody padar
radical pricing – by the radical cpa

as long as you’re changing how your firm operates, you should also look at how your staff is compensated. if your customers are paying for value, shouldn’t your teams be paid on the same basis? once your firm turns to a value paradigm, the people delivering the knowledge work – your staff – are your most valuable asset and should be compensated as such.

more: five areas to ground new metrics other than time | five reasons to ditch timesheets for good | six steps to creating a standardized practice | value pricing requires defining your clients | stop selling time | three critical factors drive the value pricing trend | stop looking for talent that does not exist
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it’s all about alignment. clients pay on value. staff should be compensated on value. there are proven ways to make sure this alignment takes place.

read more →

turnover timebomb: 4 of 5 senior managers at risk

and seven ways to overcome staffing issues.

by hitendra patil

the talent crisis in the accounting profession has been relentless, and it now seems that the staffing issues are moving up the ladder.

more hitendra patil here
more on staffing here

the preliminary results of the inaugural accountants professional satisfaction survey show nearly two in five directors and senior managers at accounting firms report dissatisfaction. only one in four seniors are highly satisfied. on the other hand, one in three managers are dissatisfied at their firms, and only 17 percent are highly satisfied.

read more →

are client services a fourth-rate priority?

bar chart

there are a few barriers hindering expansion.

by 卡塔尔世界杯常规比赛时间 research

when the thomson reuters 2024 state of tax professionals survey asked 500 professionals in tax and accounting firms what their top priorities were, client services came in fourth, behind efficiency/automation, talent retention/hiring, and pricing/revenue.

more: revenues rising as pricing models evolve | 150 credit hours: helping or hindering? | can’t recruit? retain! | the accountant as a strategic business partner | report: efficiency still the top priority for accounting firms | is tech causing both cpa shortage and low salaries? | audit firms nervous about new tech | what accountants can learn from t-ball | staffing tops list of woes at cpa firms | to replenish the talent pipeline, go back to the classroom | beware the work-life/workload doom spiral | why the dry pipeline? it’s about time
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note how the top three all might be included in a category called “getting your act together.” they basically deal with fine-tuning the accounting firm machine.

putting that machine to work aims at offering more or better client services and, the fifth priority, growing the practice.
read more →

eight questions that target personal accountability

young man facing image of himself

what are you selling on?

by martin bissett
business development on a budget

the secret to overcoming failure to correctly implement a successful business development strategy is by “winning your first client” and this starts by being accountable to someone for your performance.

more: how to prepare for partnership | stop waiting for business to come to you | four key questions about leadership | showing leadership through customer service | the real math behind the sales pipeline | keep business development going during busy season | walk the commitment walk | two steps toward mastering selling | thirteen ways to show commitment | clients can’t grow without you | seven mistakes in winning new fees | how to develop your communication abilities | five questions for measuring partner potential

 

now that “someone” may be your fellow partners in the firm. if you are a senior manager, that may be the partner to whom you report.
read more →

is nasa about to make air travel cheaper?

a larger fan and a smaller core can produce the same thrust with less fuel and air pollution.

by rick richardson
technology this week

a team of nasa specialists isn’t aiming for the stars with their ground-breaking jet engine core design, which is now under development. instead, the hybrid aircraft engine might result in a 10 percent reduction in fuel consumption for earth-based travel on future passenger aircraft.

it’s a component of a clever concept that aims to reduce air pollution and travel expenses.

more: startup creates legolike brick that can store air pollutionyour brain can store 10 times more than anyone thoughthow many ev charging stations will we need?google launches new private space featuremicrosoft discovers a security flaw impacting android apps | what is an ai pc, and should i get one?fool’s gold may not be so foolish nowai-engineered enzyme could be solution to plastic pollution | german researchers develop ev motor with no rare-earth magnets | ai named the highest-paying in-demand tech skill for 2024
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aerospace is working with general electric to design the engine. it will use a larger fan and a smaller core, emphasizing sustainability and efficiency. read more →