get clients to toot your cas horn

trumpet with color burst emerging from upturned bellbonus: templates you can use today.

by hitendra patil
client accounting services: the definitive success guide

to expand and grow your client accounting services practice, you need a steady stream of new prospects. while referrals have been accountants’ #1 source of getting new clients, this method gives no predictability and control to accountants on which types of prospects come in their doors. you need the ability to attract cas-fit clients continuously. hence, your lead generation process needs to be adjusted accordingly.

more: how to market cas to existing clients | five methods to show your firm’s marketable value | how to set your firm’s cas pricing | craft an engagement letter for cas success | six ways that cas processes are different | the tech stack you need for cas | finding profits in cas
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the accounting profession’s largest cas survey revealed that along with the firm’s website, “proactively seek referrals” is the top marketing method for firms to get new cas clients. how do you proactively seek referrals without waiting for them?
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how to market cas to existing clients

"target market" illustration with arrow and bull's eyeuse their questions to shape your pitch to others.

by hitendra patil
client accounting services: the definitive success guide

you will use very similar fundamental steps to generate words and content to express the value of your client accounting services offering. you will focus on each component of your cas offering to do so, e.g., different content to talk about bill payment services, different for advisory and outsourced cfo services, and so on.

more: five methods to show your firm’s marketable value | seven ways to market your cas offering | 12 cas profitability killers | how to set your firm’s cas pricing | the top cas pricing strategies | cas involves true communication | craft an engagement letter for cas success
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you will also use the “contrast principle” to differentiate between your “usual” services and “cas offering.” marketing cas to your existing clients will be different than marketing cas to your prospects.
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five methods to show your firm’s marketable value

man's hand drawing upward arrow with words "value for money"plus four tips for content creation.

by hitendra patil
client accounting services: the definitive success guide

your firm’s value proposition is not what you say. it is what your clients and prospects perceive. perception is reality. here are some proven ways to identify your firm’s real marketable value.

more: seven ways to market your cas offering | 12 cas profitability killers | cas involves true communication | how weekly cas reports help businesses | cas: much more than bookkeeping | matching your tech to your cas clients | six steps to spreading cas awarenessgoprocpa.com
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  • ask your clients: it is not so easy to “be in the customers’ shoes.” you will be surprised how you can gain immense insights from your clients – about how they perceive and experience your service and how they feel; what they find of value and what they feel frustrated about. don’t guess, don’t assume, just ask them. it is easy to conduct customer surveys online (e.g., surveymonkey has a free version that allows you to collect 100 responses; google forms are also free to use). identify the most common positives and negatives that emerge from survey data to be able to improve your marketing and customer experience.

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seven ways to market your cas offering

//www.g005e.com/2016/06/11/adopt-a-marketing-mindset/plus a tip for referrals.

by hitendra patil
client accounting services: the definitive success guide

we asked about sales and marketing methods as part of the accounting profession’s largest cas survey. among firms offering client accounting services, the chief means for gaining new cas business is “proactively seeking referrals” and the firm’s “website,” each at 48 percent. networking at local/regional/national events follows at 35 percent.

more: 12 cas profitability killers | how to set your firm’s cas pricing | craft an engagement letter for cas success | six ways that cas processes are different | how the pandemic changed firm mindsets | the tech stack you need for cas | finding profits in cas | cas is an upgrade pitch
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

the other marketing methods deployed by cas firms are:

  • networking at local / regional / national events: 35%
  • search engine optimization: 14%
  • influencer or social media marketing: 11%
  • content marketing and thought leadership: 10%
  • paid advertising in local, regional, national or internet media: 9%
  • we’ve assigned it to a specific person or team: 8%
  • webinars, events or podcasts: 6%
  • outbound telemarketing and emails: 5%

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12 cas profitability killers

figure out which clients make you less money and why.

by hitendra patil
client accounting services: the definitive success guide

we discussed that you need to explain the why of your client accounting services pricing. a price is a measurable number. “value” of each of your cas component also needs to be reasonably measurable for your clients and prospects to understand the why. this is easier said than done, and you need to keep rewriting the value statements, testing them and revising them.

more: how to set your firm’s cas pricing | the top cas pricing strategies | how to choose your cas processes | nine ways to measure client experience | twelve clues it’s time to outsource or offshore | yes, you have the staffing for cas | why firms shy away from cas
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the best way to define the measurable value of each of your cas components is to state it from the client’s perspective, i.e., which business decisions the client can make based on the information/insight/intelligence you provide in a given cas component, and under which circumstances. then state the measurable impact of such business decisions. e.g., “on an average, we help our clients reduce money stuck in inventory by 11 percent, which in many cases results in lower overdraft interest costs by about 1.3 percent annually.” without the numbers in your value statements, clients can feel you are pitching marketing fluff.
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clients don’t understand cas, but they know value

hitendra patil cas q-and-a logo

your cas marketing itself should provide value, too.

by hitendra patil
client accounting services: the definitive success guide

q: we put in significant work to develop our firm’s cas offering. we know we can deliver great value through cas. we are proactively marketing our cas packages to our existing clients. but the response is lukewarm. how can we make our clients interested in our cas capabilities?

more cas: matching your tech to your cas clients | the tech stack you need for cas | yes, you have the staffing for cas | six steps to spreading cas awareness  | finding profits in cas |

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a: “client accounting services (cas)” are words accountants understand. but clients may not comprehend what cas is. unlike “accounting,” “bookkeeping,” and “tax,” “cas” is not in your clients’ everyday vocabulary. as a result, cas can feel like yet more accounting jargon to them. you must make cas both understood and valued.

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how to set your firm’s cas pricing

businessman and tablet with the word "pricing" above.time taken to produce the work is not a usable outcome for the client.

by hitendra patil
client accounting services: the definitive success guide

when your prospects shop for client accounting services, what they find out about cas pricing methods and trends defines their pricing expectations. if you follow very different approaches to price your cas offering, it will take significant effort on your part to educate the prospects (and existing clients) about why you are pricing cas the way you are. as they say, it’s easier to ride the horse in the direction it’s going.

more: the top cas pricing strategies | cas involves true communication | how weekly cas reports help businesses | cas: much more than bookkeeping | matching your tech to your cas clients | six steps to spreading cas awareness
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

it is good to first conform to the perceptions of prospects when it comes to your cas pricing. once you ride the horse, you can direct it to the destination you want to take it to. once you conform to the pricing method (not the dollar value) expectations of the prospect, their anxiety, and perception of risk (what value will they receive in the price they are willing to pay) reduce. after that, they are more open to evaluating the choices you present to them.
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how to differentiate cas

learn what the client wants and needs.hitendra patil cas q-and-a logo

by hitendra patil
the definitive success guide to client accounting services

have a cas question? get it answered here.

q: my firm is growing into cas offerings. we have different pricing levels as well. but it seems clients are not grasping how our cas offerings are different. how do we differentiate?

more cas: matching your tech to your cas clients | the tech stack you need for cas | yes, you have the staffing for cas | six steps to spreading cas awareness  | finding profits in cas |

goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

a: accounting is about doing work that is exceptionally well-defined. it follows clear laws and regulations. people, processes and technology cannot easily differentiate you from the competition. but client accounting services is different than traditionally defined accounting work. you can differentiate cas in many ways.

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