how to measure client satisfaction

jean caragher
jean caragher

almost any system will do. but you need a system.

by jean caragher
capstone marketing

the seven keys to successful cpa firm management research indicates that the majority of cpa firms have no client-satisfaction program at all. while any system will do, you need a system in place whether it includes face-to-face interviews, written surveys, online surveys or focus groups.

burr & forman llp a law firm with offices in five southeastern states averages two client interviews per month with the aim of meeting with their top 50 clients once every two years.

the goals of the interviews are: read more →

sevenkeys cpa offers strategic planning online workshop for accounting firms

the sevenkeys to successful cpa firm management, a ground-breaking and comprehensive investigation into the critical success factors for today’s accounting firm, is now offering a two-hour online workshop.


thursday, september 22, 2011
12:00-2:00 p.m. eastern
$289 per connection
(discounted from $329 for 卡塔尔世界杯常规比赛时间 readers)
learn more here

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