client service opportunities

beat the covid crisis with these 20 steps for your firm and your clients

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the ultimate checklist for focusing on cash, communication, continuity – and accepting uncertainty.

卡塔尔世界杯常规比赛时间 business barometer
your best advice to colleagues and clients?
join the survey. get the results.

by 卡塔尔世界杯常规比赛时间 research

the toll of covid-19 on business will be an ongoing trauma. it ain’t gonna be over ’til it’s over, and that ain’t gonna be for a long, long time.

more on covid crisis management: how to inoculate your firm against covid competition | pro tax prep stalls to a crawl amid covid-extended season | covid kills 67,600 jobs in tax and accounting | client accounting services poised to surge in post-corona world | clients, revenues, profits – trending down, down, down | andrew argue is on a mission | 3 questions for determining your value | covid crushes rosey forecasts | the seven factors keeping accounting firms afloat amid covid-19 | feeling the pain? the biggest job losses by client sector |

see: all 卡塔尔世界杯常规比赛时间 special coronavirus crisis coverage

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to survive, tax and accounting practices are going to need to take precautionary and proactive measures to ensure their financial continuity. those measures must necessarily include guidance for clients to help them survive. because failing clients mean failing firms.

crisis management is a lot easier if it starts before the crisis hits. here are some steps that accountants can take for themselves and their clients, gleaned from the thousands of accountants and advisors we’ve been hearing from over the past several weeks. read more →

3 steps to better client communication in a crisis

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help yourself while you’re helping them.

by jody grunden

clients desire transparency. being transparent with clients and having open, honest communication with them helps build really strong, healthy working relationships. it’s never been so important for us to have open communication channels with our clients at all times no matter what form of communication is being utilized.

more: the right way to onboard new clients | how to audit 401(k)s | 3 measures of the effectiveness of your team | how to profit with workflow apps | cyber security at a virtual cpa firm | top tech choices for the virtual firm | keeping the right people on the bus
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

in some organizations, people hide behind their computers if they feel too busy or if they don’t want to face the client because they aren’t able to meet a deadline. we, on the other hand, make it a priority to be available to our clients at all times.
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covid launches a new reality: now what?

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^click to play: aquila addresses covid crisis response strategies.

eight new trends you can’t ignore in the new normal.

by august aquila

every day we get a clearer picture of what the future holds for the accounting profession, business in general and the overall population. while the future may look daunting, we will do our best to make the most of it and come out stronger. it’s what we have always done.

more: 6 action steps for a smooth retirement transition | 7 succession planning best practices | grissom and aquila on partner performance evaluations | gross profit in a professional services firm: opening a dialogue | checklist: 18 essential steps to effective billing | how to get partners to accept a new pricing philosophy
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nevertheless, don’t plan on the old ways coming back. i just read that more than 60,000 accountants have already lost their jobs. perhaps, the war for talent will be over. there will be further reductions in the professional service workforce and firms will be able to pick and choose from the talent pool.
read more →

the secret recipe for staff retention

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group of four young professionalsmoney, satisfaction, and growth – plus the secret ingredient.

by ed mendlowitz
call me before you do anything: the art of accounting

i believe that cpa firms do best when they hire people out of school and train them. however, today we’re not going to talk about training or who to hire, but how to retain who you have.

more: i am an accountant because of clients like stanley | underpaying others hurts you, too | my top 10 personal game changers | yes, christopher columbus had an accountant | 10 reasons for my success | when the kids don’t want to take over | staff may surprise you with leadership
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

when i had my practice with peter weitsen and frank boutillette, before we merged with withum, at some point each staff person’s first job was with us and we trained them our way. we had a substantial investment in them and losing anyone would cause great inconvenience and cost to us. we wanted to make sure we had the greatest chance of retaining them.
read more →

the right way to onboard new clients

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smiling businesswoman offering a handshakehow do you want your new virtual cfo client to feel?

by jody grunden

onboarding is critical when it comes to bringing on new virtual cfo clients. it’s also important to have a smooth onboarding process for clients receiving any other types of services. i want to dive into onboarding in each of our service areas a little bit more.

more: how to audit 401(k)s | four key financial metrics for growing any business | transferring clients to a new employee | why process is key to remote work | innovate for the right reasons | creative perks for remote employees
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

i don’t mean to beat a dead horse here, but i simply cannot express enough how important the onboarding process is for establishing extremely solid client relationships. when it comes down to it, relationships are the backbone of our business.
read more →

client accounting services poised to surge in post-corona world

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seven covid-driven deliverables clients need today.

six-minute survey:
what’s your opinion of client accounting services?
yes. we’re doing it.
no. but we’re considering it.
no. and we’re not considering it.
no. we’ve tried it and dropped it.
huh? what’s “client accounting services?”

by hitendra patil

coronavirus caught the entire world totally unprepared for its aftermath. the impact on economies is unfathomable. accounting firms are not immune to this unprecedented situation.

more on client accounting services:  20 ways to grow your firm in 2020 | ‘found money’ delights clients  |  is client accounting services overhyped? | 3,771 accountants help uncover cas success secrets

goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

but, “same as last year” or “as always” will not work for accountants in the immediate and distant future. if you haven’t yet done so, it is time to start thinking about how are you going to overcome the crisis, and even thrive in the near future and beyond. especially important is to think about how client accounting services (cas) will emerge as a much-required and more valuable than ever service accountants can provide.

what are accountants doing now?

so, other than helping clients obtain small business loans and apply for paycheck protection program (ppp) benefits, what are accountants doing now? based on daily conversations with accountants over the last six to eight weeks, here are some core focus areas of accountants: read more →

i’m an accountant because of clients like stanley

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some people have a lot to teach us.

by ed mendlowitz
call me before you do anything: the art of accounting

stanley hochhauser passed away. he was a client i worked with in my first job and became my client when my father passed away in 1976.

more: underpaying others hurts you, too | what cpas can learn from lawyers and doctors | my top 10(ish) regrets | my ‘brand’ is the exciting history of accounting | social security is an asset class
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stanley was the last of my father’s clients and his passing also closed a link to my past. i am an accountant because of clients like stanley.
read more →

clients, revenues, profits – trending down, down, down

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eckelkamp, neilson, blank: clients late, clients new, clients in need

pandemic cuts profits at 42% of firms, client numbers off at 29%, and revenues down at 38%.

the 卡塔尔世界杯常规比赛时间 business barometer
how accountants are managing:
join the survey. get the results.

by 卡塔尔世界杯常规比赛时间 research

like just about every other business in the world, cpa practices are hunkering down for a year of hard times. yet a third of them think they can buck the odds and see some increase this year.

more:  saving 10,000 businesses from the covid crash  | the seven factors keeping accounting firms afloat amid covid-19 [survey results] |  feeling the pain? the biggest job losses by client sector  |  tax season pivots to covid rescue season  |  how accountants are coping with covid-19 |  survey: confronting coronavirus chaos | planning for the coronavirus recession | tax season turns ugly under coronavirus | tax season turns ugly under coronavirus | coronavirus culture-shift hits accounting firms | 41 items to check on business tax returns | tax season funnies: the poetic versions | how to stop drowning in covid tax deadlines [webinar]

卡塔尔世界杯常规比赛时间 is providing free access to some of our latest coronavirus crisis updates: start here for a guide to all our free coverage.

goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

back in the bullish days of february, the 卡塔尔世界杯常规比赛时间 2020 busy season barometer was reflecting expectations of more clients, burgeoning revenue, and increased profit, with a medium-chance of more extensions.

but these bearish days see most practitioners expecting a year stagnant at best and quite likely worse than stagnant in all benchmarks of success.

read more →

andrew argue is on a mission

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to help accountants save 10,000 businesses in the battle against the foundering economy.

by 卡塔尔世界杯常规比赛时间

andrew argue is on a mission – a mission to help accountants save 10,000 businesses from the covid business crash.

his practice development training platform, accountingtax.com, has built a covid-19 “wartime response plan” for tax and accounting firm by providing results-focused training, accountability, and technology, argue tells 卡塔尔世界杯常规比赛时间.

more: the seven factors keeping accounting firms afloat amid covid-19 [survey results] |  feeling the pain? the biggest job losses by client sector  |  tax season pivots to covid rescue season  |  how accountants are coping with covid-19 |  survey: confronting coronavirus chaos | planning for the coronavirus recession | tax season turns ugly under coronavirus | tax season turns ugly under coronavirus | coronavirus culture-shift hits accounting firms | 41 items to check on business tax returns | tax season funnies: the poetic versions | how to stop drowning in covid tax deadlines [webinar]

卡塔尔世界杯常规比赛时间 is providing free access to some of our latest coronavirus crisis updates: start here for a guide to all our free coverage.

goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

to be sure, argue comes with some controversy. clearly, he has helped thousands of accountants increase their revenues, and spawned a flock of former students who have launched their own look-alike programs. but, just as clearly, he has his detractors. for one thing, he asserts having a cpa license, or even a college degree, need not be an impediment to success in tax and accounting. his teaching methods are assertively challenging. and his focus on aggressive internet-focused marketing rubs some traditionalists the wrong way.

today, he’s focusing his training for accountants on at least 12 areas: read more →

how to audit 401(k)s

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green checks being made on checklist… and keep the process from lasting forever.

by jody grunden

as with any service area, it’s important to have a solid process in place. without one, it can be a little bit like the wild west! the 401(k) audit process involves six stages, which are typically completed within four to eight weeks.

more: four key financial metrics for growing any business | 4 ways to bill clients | how to evaluate workflow management software | when the irs and fbi come knocking | 5 questions to evaluate new tech tools | traditional benefits for remote employees
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

once a prospective client confirms they want summit to complete their audit, we send them the engagement letter and the questionnaires along with the governance planning memo that we’re required to give them.
read more →

‘found money’ delights clients

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businessman ogling money over another's shoulderhow to operationalize new services that find or save clients’ money.

by bill penczak

even during normal times, “found money” solutions are great door openers for new clients and a great value-add for your current clients.

more: re-thinking today’s firm with five global leaders | 5 things your firm should do differently this summer | do you have the guts to beat the covid crisis? | how to inoculate your firm against covid competition | ‘found money’ delights clients | the three r’s for beating the corona crisis
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

these solutions are different from traditional audit and tax work in that they are opportunities for companies to retrieve monies they’ve paid in the past, or are ways for companies to lower the cost of a function, process, or service for which they are already paying.

such solutions include:

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underpaying others hurts you, too

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man putting dollars into suit pockettake a long view.

by ed mendlowitz
call me before you do anything: the art of accounting

many bosses hold back their subordinates without realizing they hold themselves back even more.

more: what cpas can learn from lawyers and doctors | advising cheapskates | getting bonuses from clients | be an accountant, not a salesperson for other things | when clients don’t know | why you’re only as good as your staff | why tax time is the best time to get new business | becoming a ‘media star’ | don’t pass up opportunities
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

i see this a lot. for myriad reasons bosses would restrict raises and bonuses for those immediately under them.
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