bissett bullet: demonstrate genuine interest

today’s bissett bullet: “how can you further demonstrate that your interest in a new client is genuine and not just a means to secure their business?”

by martin bissett

when you have successfully won a new client, take an appropriate amount of time to conclude the meeting away from business matters if possible, in order to further strengthen the relationship you have entered into.

giving them an additional 20-30 minutes of your time to discuss unrelated topics and find common ground, rather than rushing away before the ink is dry on their signature, will serve to demonstrate a genuine interest.

today’s to-do:

diarize sufficient time for your next proposal delivery to allow for some time to chat informally with your new client rather than rush off.

see more bissett bullets here

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don’t overlook internal communication

bonus checklist: five questions to evaluate yourself.

by martin bissett
passport to partnership

the passport to partnership study collated a number of responses in a conversational style. several examples really stood out as the first steps in effective communication:

would we put this person in front of a client?

more: how to develop your communication abilities | four surprising keys to communication | three questions about your competence | 10 can’t-skip steps for business development | attract clients, don’t chase them | eight questions to hold yourself accountable | 10 questions for reconsidering your prices
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

meaning: the clients are our source of income; we don’t jeopardize that for anything. if we think that this person will do anything less than consolidate the perception of the firm and its people in the eyes of the client, we’ll keep them back in the office.
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bissett bullet: be proactive

today’s bissett bullet: “the accounting profession, by and large, is reactive. business referrals are too often viewed as ‘unforecasted’ and not proactively sought, resulting in a feast or famine scenario over which practitioners have no control.”

by martin bissett

proactively seeking referrals should be a part of your practice dna. rather than leave it to chance, make referrals a prerequisite of working together. initiate regular conversations with clients to establish who they feel would benefit from an introduction.

if you lay out your referral expectations during the client onboarding process and make time for regular conversations during client meetings, this will become a given.

today’s to-do:

for each of the client meetings in your diary, make a note to have this conversation. keep noting it as a reminder until you routinely ask out of habit.

see more bissett bullets here

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how to develop your communication abilities

young businesswoman and businessman talking in a hallway

three outlooks from our exclusive expert council: pipe, dobek, grundy.

by martin bissett
passport to partnership

what does communication mean at the partner level?

more: four surprising keys to communication | four reasons people struggle with communication | why firm culture matters for partners | three things that rich accountants do | four reasons it’s hard to sell | eight questions to hold yourself accountable | win your first client: yourself | 10 questions for reconsidering your prices
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

ask yourself and answer these questions when considering the current and future communication tactics that you’ll employ.
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bissett bullet: why do i need to change to your firm?

today’s bissett bullet: “we might understand the pressing need for the client to act fast on our proposals but do they?”

by martin bissett

being able to save a client thousands in tax may or may not convince them to use you. explaining how the redistribution of that saving brings them closer to realizing their professional and personal goals, will.

the less commercial urgency there is for a business to engage you, the easier it will be for them to reject your proposal.

today’s to-do:

what are the most common and pressing business issues that you’ve seen motivate businesses to join yours or other firms? are issues of that nature present in those businesses that you are currently talking to?

see more bissett bullets here

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four surprising keys to communication

component parts of how the other person perceives your in-person communication
component parts of how the other person perceives your in-person communication

how to show that you value your clients – and yourself.

by martin bissett
 business development on a budget

i’ve had the benefit of meeting, speaking and observing hundreds of very successful and unsuccessful partners over the last two decades and there is indeed a set of differentiating factors that set a partner apart from the chasing pack.

more: four reasons people struggle with communication | five questions for measuring partner potential | five ways to rally your firm to its culture | when would-be partners aren’t candidates | make your expertise a new-client magnet | don’t think of it as selling | experts: what it takes to become partner | where is your next money coming from? | your website promises. do you deliver? | five reasons firms don’t thrive | what the next generation of practice leaders faces
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

here are the four “best-selling behaviors” that i’ve observed:

1. road tested

none of us can have a track record of partner-level excellence on day one in the position but we can be road tested in four ways:
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bissett bullet: the price is right

today’s bissett bullet: “in the accounting world, pricing is always an issue and it needn’t be.”

by martin bissett

when you price a new job, there are three prices to consider and we will cover these in more detail later but for now, the first is the ideal price – at which you would feel fairly remunerated for the results you bring to the client. the second is the walkaway price, at which you wouldn’t consider working with the client for any less than; and then the cost price, which is what it costs for you to complete the work.

any job you take on must fall between your ideal price and your walkaway price. do you know what they are?

today’s to-do:

sense check your most recent proposal. what will it cost you to complete the work? what would you ideally be paid for that work and at what price should you have been prepared to walk away? how did the figure you agreed on with that client compare?

see more bissett bullets here

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four reasons people struggle with communication

chart showing passport to partnership's 7 levels of communication managementplus two things you must demonstrate with existing client relationships.

by martin bissett
passport to partnership

ultimately, when we have to interact with clients, subordinates, superiors or peers, the questions are always the same: who do i need to deliver this information to and what approach would they respond most favorably to?

more: five questions for measuring partner potential | culture can’t be ignored | three questions about your competence | 10 can’t-skip steps for business development | attract clients, don’t chase them | success in business comes second | business won’t come to you | forged in fire: the pains of leadership | a lesson in customer service and reputation | prioritize your prospects | good enough is not enough
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

in arriving at “communication” we come to the most intangible of all the components to obtain a “passport to partnership.”
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bissett bullet: know when to quit

today’s bissett bullet: “you know that potential new client who never returns calls or emails? following up with them regularly is disciplined but also desperate.”

by martin bissett

i am always astonished when i go into accounting firms who expect me to be impressed by the fact that they follow up with prospects every month that they met with five years ago.

take the hint guys, it’s a waste of time. while having discipline for following up prospects is good, it is always a good idea to know when to cut your losses too.

today’s to-do:

take a look at any of your prospects who have not returned your last three calls, messages or emails and see if you can make a case to me personally as to why you should continue to be in contact with them. if you can convince me, you should carry on.

see more bissett bullets here

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five questions for measuring partner potential

ptp_2ndcplus how to read your firm’s cultural blueprint.

by martin bissett
passport to partnership

what conclusions can you draw from your knowledge of how the promotion system works in your firm that you need to keep in mind?

more: culture can’t be ignored | why firm culture matters for partners | three things that rich accountants do | four reasons it’s hard to sell | win your first client: yourself | 10 questions for reconsidering your prices | a list is not a pipeline | are you committed to your firm?
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

in terms of firm culture, you need to understand the four navigational points of the compass:

  1. who do i need to stay on the right side of?
  2. what are the unwritten rules in my firm?
  3. whose opinions can be trusted?
  4. what really impresses the partners?

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bissett bullet: i just haven’t quite got round to it yet

today’s bissett bullet: ‘why do we find it so hard to implement what we learn in marketing and business development courses? unfamiliarity? time? apathy? resources?’

by martin bissett

having pondered this for a long time, i’d suggest that while all of the above are contributory factors, it’s the lack of self-belief that is the ultimate barrier.

if that conclusion is correct, what about all the big claims on your website? are they true? then what’s stopping you from calling a new prospect this morning before you fire up the laptop?

today’s to-do:

action beats lip service. pick up the phone and speak to someone you want to do business with. don’t end the call until you have a meeting arranged in the diary with them.

see more bissett bullets here

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culture can’t be ignored

three questions to evaluate your firm.

by martin bissett
passport to partnership

this second c is a stormy and choppy one, often fraught with political icebergs but navigated diplomatically and with maturity, will lead you through.

more: why firm culture matters for partners | five ways to rally your firm to its culture | when would-be partners aren’t candidates | make your expertise a new-client magnet | don’t think of it as selling | experts: what it takes to become partner | where is your next money coming from? | your website promises. do you deliver?
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

case study on culture

deborah had done well. she was bridging the firm’s culture gap and fulfilling its desire to be seen as an equal opportunities employer by becoming the practice’s standout rising star.
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why firm culture matters for partners

with insight from our exclusive expert council: dunn, pipe, grundy.

by martin bissett
passport to partnership

the passport to partnership study collated a number of responses from existing partners of accounting practices in a conversational style.

more: five ways to rally your firm to its culture | three questions about your competence | 10 can’t-skip steps for business development | attract clients, don’t chase them | success in business comes second | business won’t come to you
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

examples that really stood out on the realities of individual variances in firm culture are showcased below.

“our partners have articulate minds, and that’s what we want to be demonstrated by any new appointees.”
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