perception is reality, client version

black cat statue and white cat statue, nose to noseavoid the funhouse mirror effect.

by martin bissett
business development on a budget

there used to be an old exercise used in training sessions about customer relations or selling or leadership that went like this. the trainer would ask the group to think about the color green. a few seconds later he would ask them what type of green they were thinking of, and of course there would be many variations of green.

more: your website promises. do you deliver? | a lesson in customer service and reputation | prioritize your prospects | consistency is key to business development | five questions about your network | seven things that good advisors skip
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the point is that, as the saying goes, perception is reality. whatever each person perceived as green, that would be the reality for them – but it would be different for each person in the room.
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your website promises. do you deliver?

man viewing desktop computer screenif not, undercharging might be to blame.

by martin bissett
business development on a budget

there’s an overall sameness to the majority of accounting firm websites, and typically they make a lot of promises – promises like

  • we’re big enough to cope and small enough to care, or
  • we are proactive, or
  • we’re not just bean counters, or
  • we have your best interests at heart, or
  • your business is our business.

more: a lesson in customer service and reputation | 10 questions for reconsidering your prices | would you make yourself a partner? | a list is not a pipeline | prepare the next generation now | are you committed to your firm? | nine points to check before hello
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you’ve seen all those, haven’t you? are these or similar promises on your website?
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a lesson in customer service and reputation

manager standing in front of wall of tvswho needs to see you lead?

by martin bissett
passport to partnership

in order to become a commercially aware practice leader, we need to understand the dna of leadership.

more: 10 questions for reconsidering your prices | five reasons firms don’t thrive | four biz dev tasks to start the new year | what the next generation of practice leaders faces | five ways to show commitment | selling isn’t hard | do you make your firm look good?
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any woman or man leading an accounting firm, who chooses to overcome each operational or client challenge as it if their future depended on it, will not only succeed in practice but will become capable of delivering advisory value to their clients unmatched by their competitors, thus achieving true differentiation.
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10 questions for reconsidering your prices

coins and small bills in a plastic boxstop undervaluing yourself.

by martin bissett
business development on a budget

undercharging – or lowballing as it’s also called – is the scourge of the profession. it has always been present, and unfortunately, it will probably be with us for the foreseeable future.

undercharging is directly related to fear – fear of rejection.

more: five reasons firms don’t thrive | prioritize your prospects | good enough is not enough | consistency is key to business development | comfort vs. complacency | five questions about your network

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when you are building your pipeline according to the process, you have assigned fees you think might be in the ballpark of what you believe you could get from a new piece of work or a new client. you may tend to estimate on the low side, which is not a bad idea in theory, because it lets you be pleasantly surprised when it’s anything beyond that.
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five reasons firms don’t thrive

plant seedlings growing out of coin stacks , both increasing in size… and how to solve them.

by martin bissett
passport to partnership

a big concern in recent years has been how the incoming partners will purchase equity or fund the capital account and exit of a retiring partner.

more: prioritize your prospects | would you make yourself a partner? | a list is not a pipeline | prepare the next generation now | are you committed to your firm? | nine points to check before hello | why clients struggle with growth | nine biz-dev metrics for making partner
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much has been written that examines the mathematical complexities of this topic but the bottom line is simple. would-be partners in the age demographic of 28-42 are part of a generation who are already heavily borrowed in the form of credit card debt, mortgage debt and other forms of personal loans.
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prioritize your prospects

young black woman with magnifying glasscan you deliver some value in advance?

by martin bissett
business development on a budget

after you have listed business prospects, then what? it’s time for a good hard look at those prospects, and an honest appraisal of their value.

more: would you make yourself a partner? | four biz dev tasks to start the new year | what the next generation of practice leaders faces | five ways to show commitment | selling isn’t hardselling happens all the time | do you make your firm look good?
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

how long do you think each prospective client will take to make a decision to move to your firm or not? is it a month? six months? a year or more? this information is the next filter you will use to prioritize your time and efforts.
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would you make yourself a partner?

young businessman standing on edge of rock mountain and looking acrossfive questions for self-evaluation.

by martin bissett
passport to partnership

when challenges come our way, regardless of what shape or form they arrive in, our world seems to lose a bit of brightness, there’s a little knot in the gut and a sense of peace broken.

more: four biz dev tasks to start the new year | good enough is not enough | consistency is key to business development | comfort vs. complacency | how are you showing your commitment? | five questions about your network | seven things that good advisors skip
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

the question is, if we were watching our own responses to these trials, would we appoint ourselves as the next partner of the firm?
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four biz dev tasks to start the new year

dollarphoto screen shot 2016-02-22 at 12.23.16 pmthe science behind pipelines.

by martin bissett
business development on a budget

i’ve taken many accounting firm partners through this process, and it’s quite common for them to balk a little at the pipeline idea when they see the amount of work involved.

more: good enough is not enough | a list is not a pipeline | prepare the next generation now | nine points to check before hello | why clients struggle with growth | nine biz-dev metrics for making partner
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

they see it as just another call on their time when they already have far too much to do, and they ask me why they can’t just write down a list of prospects and go to work on them.
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good enough is not enough

three darts hitting a target bull's-eyeare your projections sending your firm backward?

by martin bissett
passport to partnership

how do you react to challenges?

more: a list is not a pipeline | what the next generation of practice leaders faces | five ways to show commitment | selling isn’t hard | selling happens all the time | do you make your firm look good?
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ask yourself and answer these questions when considering the current and future “challenges” behaviors that you’ll employ.
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a list is not a pipeline

golden vintage tap with money flowing outbonus checklist: 5 points for grading prospects.

by martin bissett
business development on a budget

so you’ve done all the work to get yourself composed and prepared to go out and generate new opportunities, find new business and new clients. now what? how will you know who to contact for the first step?

answer: your pipeline.

more: what the next generation of practice leaders faces | consistency is key to business development | comfort vs. complacency | how are you showing your commitment? | five questions about your network | seven things that good advisors skip
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

many partners think they have a pipeline, but they don’t. what they actually have is just a list of prospects they’ve

  • met with,
  • would like to meet with or
  • have worked with in the past.

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what the next generation of practice leaders faces

woman's hand pressing words "ask an expert"“now, more than ever before firms need to be clear regarding their roi proposition to clients.”

by martin bissett
passport to partnership

the passport to partnership study collated a number of responses in a conversational style. the need for professionals who can remain calm in the storm is showcased below and was repeated many times in various different ways.

more: consistency is key to business development | prepare the next generation now | are you committed to your firm? | nine points to check before hello | why clients struggle with growth | nine biz-dev metrics for making partner | communication isn’t about you
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the expert council

what is going to be the single biggest challenge for the next generation of practice leaders?
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consistency is key to business development

man writing on a calendaryes, even during busy season.

by martin bissett
how to win the new breed of client

you may be asking yourself how you will know when you are successful in your selling efforts. many people have asked me that, but it’s the wrong question because firms have different goals.

more: prepare the next generation now | five ways to show commitment | selling isn’t hard | selling happens all the time | do you make your firm look good?
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some want to simply tick over and replace the clients they lose, some want to grow exponentially, some want steady and consistent growth they can measure and monitor. so there is no one definition of success. but no matter what yours is, you will never attain it if you are inconsistent in your process of winning new business.
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the three challenges on the road to partnership

stylized photo of businessman running on a trackand why we need them.

by martin bissett
passport to partnership

now we move on to our sixth “c” in the passport to partnership – challenges.

more: prepare the next generation now | five ways to show commitment | selling isn’t hard | do you make your firm look good? | 4 top communication habits | making partner when competence isn’t enough
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again the heading has more than a single application, which we’ll explore here.
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